Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to trade in my equipment (high value) for cash and so I sent my items in to this company and they they emailed my that they wanted additional information and that I should call them, so I called them, I called them for many consecutive business days that they are open and they are not answering. As I'm writing this now, I'm still waiting on someone to pickup but it said that I'm number 1 in line but I've been waiting for a long time. So did they just steal my high value equipment? At least give my items back safely or help me contact them so I can keep the trade in process going further.

  Business Response

  Date: 07/29/2025

  Our trade department reached out the customer

  The trade was finalized & customer accepted $1705 direct deposit

   

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a drone through ******* but Adorama was the shipper. I never received my package even after it said delivered. ******* reached out to Adorama. When I didnt hear back I reached out to Adorama multiple times over a two week period and each time I was told a claim was put in with *** for them to do an investigation for a refund. Each time I was told this from Adorama, a day or two after I would call *** to confirm the claim had been put in. Each time adorama told me the claim was put in, each time *** told me there was no claim put in. I dont know if Adorama overall are a scam and are liars or if its only the 3-4 customer service employees I spoke with that are liars. I still havent received my package and Ive lost almost $300.

  Business Response

  Date: 07/21/2025

  Investigation has been completed; Refund was processed today 07/21/25

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  For two weeks Adorama gave me the run around and lied multiple times. I will stand by that. After two weeks of trusting adorama I contacted ******* and they immediately gave me a refund. Adorama did not give me a refund, ******* did. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a package from adorama, package was listed as delivered, but wasn't, filed a claim with *** , the 10 day deadline is almost up . I forwarded the info from *** to Adorama so that they can fill out the claim & send back to *** so they can process my refund of ,$1996.92, for the purchase or replacement of the items

  Business Response

  Date: 06/17/2025

  IntOrd#: *******************  ********
  ************  *** *** ** *** **** ***** ****  ***********  ******* *** ********* ***** **  
  ***********   ******* ****** *** ********     
  ******          ***** ***** ******* *** ******  
  *****           ***** ***** ****** *****        
  ******          ***** ******* *** *** ***** **  

  
  DELIVERED 05/29/2025 01:32 PM 
  A *** claim was filed
  Refund was processed on 06/16/25 for the full ********

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ****** ****************************************************************** ********************* ************** Date: June 2, 2025 To:Better Business Bureau Subject: Complaint Regarding Lost Package and Lack of Response Adorama Order ******************** Dear Better Business Bureau,I am writing to file a complaint against Adorama Camera, Inc. regarding a transaction that took place on April 30, 2025, in which I paid $1,544.81 for a **** Alpha a6700 Mirrorless Camera Bundle through their website.According to the shipping confirmation email I received from Adorama on May 1, 2025, the item was shipped via *** and was expected to be delivered by May 5, 2025. Unfortunately, I never received the package. After contacting **** I was informed that the package had been lost in transit.Following this, I reached out to Adorama multiple times to request a resolution, either through a refund or a replacement. Despite *** confirming to Adorama that the package was lost, Adorama has since stopped responding to my emails and has not taken any further action to resolve the matter.I am extremely frustrated by the lack of communication and accountability from the business. I am requesting the BBBs assistance in obtaining a full refund, as I did not receive the item I paid for.Please let me know if you require any supporting documentation, including proof of purchase, tracking details, and communications with *** and Adorama.Thank you for your attention to this matter.Sincerely,******** ******

  Business Response

  Date: 06/04/2025

  Per *** 05/04/2025 9:18 ************ instructions have been provided by the receiver.
  05/05/2025 7:19 P.M.Delivered ********* **, 
  Per *** this was delivered as addressed to 
  *********************
  ******** *** *****
  
  We submitted a tracer with *** 
  However on 05/16/25 per *** the Investigation Closed
  Your investigation has been closed with a proof of delivery.
  
  Today, 6/04/2025 we submitted a disputer with *** 
  Due to the high volume of fraud, each and every claim is being carefully and thoroughly investigated. The claim process may take a bit longer as it involves not only *** but fraud security team who coordinate with ***, insurance, and law enforcement. We have to let these investigations be completed and approved by both *** and security before any decisions can be made. 

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adorama offered a package deal with a ***** f/2.8 camera lens that included a specified tripod, and tripod head. (Specifically, a "******** **** *** *** *** with a "TBH-100" head. The estimated value is ~500 USD) They instead sent a significantly lower-tier tripod that they sell on their website called the "Takama 3-Section Aluminum Video Tripod with Fluid Head," which retails on their website currently for ***** USD, and is significantly less feature-rich, and lacks compatibility with other gear. I reached out to customer support and they said they would work with me to resolve the issue, all they offered after refusing to respond on the issue for days beyond their requested timeline was a 50 dollar price reduction. This was not accepted. I filed a dispute with *********, as they manage the Adorama store credit card, and the dispute was ruled against me, but they refuse to specify why. As ****** failed to fulfill the order as advertised, and stated that it is not complete. I am being charged for goods and services that were not provided and misrepresented.

  Business Response

  Date: 05/30/2025

  I have been asked to review the issues raised in your recent communications with Adorama regarding the NKZ247028T Kit and would firstly like to offer our sincere apologies for any inconvenience or disappointment that may have inadvertently been caused to you.
  I am sorry that you have had this bad experience; we value our customer satisfaction and happiness.We will do everything we can to make sure that this does not happen in the future and make sure that you are left satisfied at the end of this experience.
  
  This kit had previously included the VGAPRO264TBH-Vanguard Alta Pro 264AT tripod, but this had been discontinued
  I apologize that we had not updated the kit components online
  Weve already submitted a request to do so  
  
  Instead of the VGAPRO264TBH,we can offer you the VGT263AB100 (Currently on Back order) or the VGAP2P264CB
  
  Thank you for shopping with us; we do appreciate your business and hope this can resolve the problem and keep you as a valued customer.

  Please let us know Wednesday 07/04/25 as Adorama will be closed for the Shavuot holiday this Monday 7/2725 and Tuesday 7/3/25

  
  Thank you for your patience and understanding,
  
  Respectfully,

  
  

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  
   
  They still have not fulfilled the order per the advertised rate. They went from we can do that, to because there is a difference between what was sent and what was ordered. They are trying to get an additional 200 dollars. Currently, this order is not fulfilled and needs to be fully refunded. They are refusing and their partnership with Synchony (who runs their store credit card) is creating additional issues, most of which seem to lack any legal standing. 
  
  Best Regards,
  ******* ********
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  
  ******* ********
  

  Business Response

  Date: 06/17/2025

  Ord# ******** Date 04/07/25 was for the NKZ247028T kit at $2469.95
  This kit had previously included the VGAPRO264TBH-Vanguard Alta Pro 264AT tripod (selling price of 155.00), but this had been discontinued.
  You are correct, if we sent you the wrong item, you legally don't have to return it. 
  
  At this kit price of 2469.95 we can replace the TAKV3300 with the VGAP2P264CB (selling price 190.00 which is $35.00 higher than the original)
  Note: The NKZ247028T kit never sold for less, Just the NKZ247028 alone sold for less 
  
  So if these items were to be purchased separately now with the VGAP2P264CB the total comes to $2208.69
  NKZ247028                     1996.95 (Includes instant 400.00 rebate)
  VGAP2P264CB                 190.00 
  PROXCPK1                       19.95
  CPCMS                             1.79
  The price comes to          2208.69
  
  Bottom line, if you agree, we can ship you the VGAP2P264CB and no extra charge and process a refund for the difference from 2469.95 to 2208.69 = Refund in the amount of $261.26 
  
  Please advise 

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  
  This message is a copy paste of their original message. Adorama had agreed to send the tripod and things looked good, then they sent an incomplete USED tripod. Which the USED part was not mentioned disclosed, and the incomplete nature of the tripod further makes it an issue.  I ask that the BBB revokes any good standing Adorama has with the BBB, and designates them not trustworthy and potential scam risk. 
  
  
  
   
  
   
  
   
  
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used camera monitor from Adorama. When I unboxed it and powered it on, it lit the screen's backlight, but didn't show the manufacturer's logo. The screen didn't show anything when I plugged in a camera to either the **** or SDI inputs, even though the same camera/cable combination works with other monitors from the same manufacturer.I submitted a return and sent the item back within the 30-day window using the Adorama-supplied shipping label. The tracking for the item shows that it was delivered on May 7 and the proof of delivery from the shipper shows that it was signed for by an Adorama employee on that day. Adorama say that refunds will be processed within 5-7 business days of receipt of the item. After 7 business days, I contacted them to ask when I would receive my refund. I was told they opened a case with the warehouse and it would be resolved within 1-2 business days. After 2 business days I asked again. They said there had been no response from the warehouse. **************** seem only to offer platitudes and to ask rude questions like why I held on to the monitor until near the end of the refund period.Locating the defective monitor that they sent me and issuing the refund that I am due does not seem to be a priority for them. I am opening this complaint in the hope that they will be shamed into finding the return and honoring their policy.

  Business Response

  Date: 05/29/2025

  Apologize for the delay in processing this return 

  It was just processed today-Refund issued  

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to accept a trade in offer from Adorama for my Canon R6 mark * (with battery and charger) for the amount of $1340 which was a great offer and was appreciated since I take great care of all of my ******************** equipment so it looks good and functions perfectly. Adorama promptly issued me a shipping label and it was packaged securely, mailed and received on 4/*8/*0*5 which was confirmed via an email from **** **** from the trade department. The email asked me to contact him. I emailed him in reference to my quote #*******. No response as of today 5/*1/*0*5. I tried to get information through customer service via chat and was told to contact the trade department. I then emailed the trade department and received a response stating that I need to contact **** **** for information on my quote. I explained that I had previously emailed and got no response. I received no response from this person either, so I emailed **** again. I received no response. So I tried the chat again on 5/*0/*0*5 and was connected with a very helpful agent this time. I explained my issue and they checked with the trade department and I was told that I would receive a response by the end of the day. Today, 5/*1/*0*5still no response. Im very disappointed in Adorama for allowing this to happen. Ive shopped with them for many years and this is my first negative experience. Please fix this issue by honoring my quote and issuing me a check or return my Canon R6 mark * (with battery and charger) asap. Thank you for your time and attention to this issue.

  Business Response

  Date: 05/23/2025

  We reached out to **** **** again.

  He called cust but it went to voice mail. He left message

  He will try again 

   

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have previously explained to **** **** that I need the information regarding my quote sent to me via email as I am unable to use my phone at work and Adorama is closed when I get home. **** has emailed 3 times and left a voice mail simply saying for me to call him. At this point I need to request that someone other than **** handle this via email. Thank you BBB as well as Adorama for your time and attention to this matter.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 06/04/2025

  We've reached out to the trade department again to assist this customer with his request

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely the worst customer service I have ever had. I decided to trade all of my gear in for one smaller more up to date mirrorless camera. I sent in a Nikon D750 Nikon D610 and a **** PWX FS5 4K cinema camera, plus loads of extras as I was told they would even give me money for any equipment. I assumed that I would receive an itemized list of what they would take and what the items would be worth. Nope, that was far from the case. I got an email to call them. They said they would offer ~$1500 for everything. When I asked how much each item the ***resentative wouldn't tell me and just kept asking what do I want to do "Store Credit or Cash?" He was really pushy and being on the spot I just said store credit thinking that I would get an option to opt in or out of the trade. Never was I given any list of how much each item was worth OR even if they would sent the items they couldn't take back. I was then asked what I had in mind for the camera I wanted for trade. I explained I was looking at a ****. The trade *** promptly sent me to a sales ***. **** here I felt even more pushed. Finally after a little back and forth I settled on a new camera body with a used lens. During this time there was a promotion that an extra battery, memory card, and a coupon for an editing software subscription. Those items never came. When I called the customer service department they told me that since the camera was not on the promotional sale anymore I would have to pay a $500 difference to receive the "~$300" free items.

  Business Response

  Date: 05/19/2025

  I apologize for the mis up. The representative put in the new order with the current price. They had not realized that at the time of the original purchase the kit items were included at the ******* price. 

  We processed this and will be sending out the SANDISK EXTREME PRO V60 256GB card and the SONY **NP-FZ100 INFO ***ON BATTERY

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ****
  
  
  
   
  
  

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Amazon (Order #******************** on April 8, 2025, and was charged $272.85 to my **** card ending in ****. The item was sold by Adorama Camera through the Amazon marketplace.I returned the item following all required procedures and within the return window. The return was confirmed received, but no refund has been issued to date.Despite multiple attempts to contact ****** and the seller, I have not received a resolution or confirmation that my refund is being processed. It has now been an unreasonable amount of time since the return was completed.I am seeking the immediate issuance of my refund ($272.85) and a confirmation that the matter has been resolved.

  Business Response

  Date: 05/08/2025

  I'm sorry but we have no record of customer contacting directly or thru Amazon 

  Please reach out to Adoram either thru Amazon contact seller or directly to *********************************** or vai phone at ************ and please make sure to include your order#

   

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Dear ********,

  
  

  Please find the attached invoice and the seller info.

  
  

  Thank you

  ********

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *******
  
  
  
  
   
  

  Business Response

  Date: 05/09/2025

  Amazon IntOrd#: *******************

  customer submitted a return request on Amazon & received a **** prepaid return label ********************** from ******

  Once again, customer never contacted **********************.

  Customer shipped it back on 4/30/24. Per **** tracking this was delivered to us on 05/06/25. Returns can take from 2-5 business days to process once we receive it

  This return was processed today 05/09/25

   

   

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just had a phone call from Adorama regarding a "Trade-In"Basically, I never set up any Trade-In, I told him this. and he sends me a *** label and instructions after the phone call. What is going on?Is this Roll-A-Dex sales here? make a story calling customers for future sales? What trade in? His name is "***** Chill" from the Trade-In department.from:***** Chill - Adorama <***********************************************************>to:**** date:May 5, 2025, 9:38AM subject:Your Adorama Quote # ******* mailed-by:************************** security: Standard encryption (TLS) Learn more :Important according to ****** magic.

  Business Response

  Date: 05/05/2025

  Quote# *******   Date 05/02/25

  Customer wanted to Trade in:

  DJI Mini 4 Pro Drone with RC 2 
  DJI Mini 4 Pro Drone Fly More

   

  A prepaid *** label was sent to ******************************* on 05/05/25 with TRK#******************

  But the customer never used the label and never sent these in to us for evaluation and never reached out to us since 

   

  Not sure what the customer is requesting

  Please reach out to ************************************************************* 

   

   

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Adorama states Customer wants to trade in an item.

  I do not want to trade-in any item.

   

  This is he reason for the complaint, no such request was ever made. Proove it. Show BBB the trade-in request .

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Business Response

  Date: 05/20/2025

  I have been asked to review the issues raised in your recent communications with Adorama and would firstly like to offer our sincere apologies for any inconvenience or disappointment that may have inadvertently been caused to you.

  Sorry for the confusion and/or mix-up. A request was submitted online to get a price on an item ti be sent in to us. This request comes into our system and the salesmen receive them. ***** saw this request and he put in a Quote and called you. He sent you a label to send it in for evaluation & to get a price. 

  If this was not you, or if you are not interested in sending anything to us, please just ignore the quote and the label. 

  Thank you for shopping with us; we do appreciate your business and hope this will resolve this issue. 

  Thank you for your patience and understanding,

  
  Respectfully,

  
  

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I don't know who sent the last reply.

  ***** did call, and I verified I did not have any item to sell and I didn't understand the shipping label as that came after ***** called me. 

  I don't agree with your statement if leaves the idea I spoke and arranged this. I did not. 

   

  Next reply, sign your name. You know who I am. Are you *****?

  Who are you?

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****