Business ProfileforCapsule

On Thursday, January 18th, I made a purchase at Capsule Pharmacy for a Pulmicort Flexhaler inhaler, a critical medication that I rely on for my health. Unfortunately, the inhaler I received from Capsule turned out to be defective and non-functional. This issue occurred on a Friday, and considering the urgency of my situation, I immediately contacted Capsule Pharmacy to seek a replacement inhaler. When I reached out to them, they informed me that I needed to contact the manufacturer directly for a replacement. This response was deeply problematic for several reasons:Weekend and International Manufacturer: The manufacturer of the Pulmicort Flexhaler is based in *******, and as such, their offices are closed on weekends. Furthermore, they do not have a U.S. phone number or English-speaking staff available during this time. Inconsistent Practices: My previous experiences with reputable pharmacies such as CVS and Rite-Aid have demonstrated that they handle situations like this differently. In both cases, they immediately replaced the faulty inhaler and managed the communication with the manufacturer on my behalf. When I raised these valid concerns with Capsule Pharmacy through their text communication system, I was met with dismissive responses suggesting that any pharmacy would require patients to follow the same protocol. This statement is not accurate and does not reflect the exemplary customer service standards of other pharmacies. My frustration reached its peak when I contacted Capsule by phone today, January 22nd to express my concerns. The representative I spoke with was not only unhelpful but also remarkably rude. She displayed a complete lack of empathy and professionalism, stating that if I was dissatisfied, I should take my business elsewhere.Sincerely,***********************