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          Temptu Inc. has 1 locations, listed below.

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            • Temptu Inc.

              1632 1st Ave Rm 21515 Manhattan, NY 10028-4305

              BBB Accredited Business

            Business ProfileTemptu Inc.

            Perfume
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1632 1st Ave Rm 21515

            Manhattan, NY 10028-4305

            Visit Website
            (212) 675-4000

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/31/2019

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Temptu Inc. is a cosmetics retailer specializing in airbrush makeup.

            Business Details

            Headquarters
            1632 1st Ave Rm 21515, Manhattan, NY 10028-4305
            BBB File Opened:
            2/15/2012
            Years in Business:
            40
            Business Started:
            8/18/1983
            Business Incorporated:
            8/18/1983
            Accredited Since:
            1/31/2019
            Type of Entity:
            Corporation
            Business Management
            • Mr. Michael Benjamin, CEO
            • Ms. Samantha Mandor, COO
            Contact Information

            Principal

            • Mr. Michael Benjamin, CEO
            Additional Contact Information

            Fax Numbers

            • (212) 675-4075
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/17/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I purchased airbrush makeup pods for my business (Adore Beauty LLC) April 18th. The product has yet to arrive. I am having trouble with communication as there is no answer when I call and the email response takes a long time and is incomplete or not at all helpful. I am now attempting to file a claim with the post office. The tracking number says the product was delivered on April 24th. However, I have not received any package from Temptu. I have asked all of my neighbors and it is nowhere to be found. I feel Temptu should replace the items and reimburse me at this point. I have weddings coming up and need product to fulfill my professional obligations. They have not been helpful in assisting me despite my numerous emails requesting information to move forward. I am beyond frustrated.
            Read More
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Krystal A.

            03/05/2022

            The shipment was delivered today, and I haven't used the product... I can't because the product not only appears to be used, one of the air pods has a white, gunky substance at the spout... I cannot trust this product. It repulses me to think what else what could have been done to this order. I sent an email with more than ten (10) photos of the condition of the product, and exactly when (date and time) the photos were taken. The outside of the package had a nausea inducing, large black splotch of some unknown substance that was several inches long. There is no option to upload the photos here, or I would. I am a torture and abuse survivor, and this experience was harmful to my healing progress. It is poor reflection on human beings.

            Temptu Inc. Response

            03/11/2022

            Hi *******,We are very sorry for any inconvenience you may have incurred from this experience.In response to your complaint that you submitted to the Better Business Bureau; our ************* team has reached out to you via email to assist you on this matter. Regarding the Airpod; based on the photos you sent this seems to be glue or silicone residue. We would be happy to send you a new Airpod, please reply to our ************* team via email to get this resolved. Please be advised, we never ship out used products. All products shipped have never been used. Also, regarding the box, this happened during transportation. Unfortunately, we have no control over the package once it leaves our facility. Based on the rest of the photos you provided the TEMPTU Air and the rest of the Airpods were not damaged.Once again we apologize for any inconvenience and look forward to hearing from you to resolve this as soon as possible. Thank you,
            Read 1 More Customer Review

            Local BBB

            BBB Serving Metropolitan New York

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