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Business Profile

Payroll Services

Time Clock Wizard, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/01/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have consistently had issues with Time Clock Wizard, particularly with the mobile app. Our employees have had issues logging in, clocking in and out, and even just opening the app at times. When they have an issue, I often try to recreate their issues and often it is an app issue. This has been pretty much the entire several years we've been using them. However, they do advertise on their website that they have a lot of support via chat and phone. The chat is often missing and the last few months, when it is there, there is no one available. I have "left a message" via the support chat several times as well as leaving a voicemail on the support number. I even attempted to schedule a support call, an option available under Support. They say, "we'll call you." My call was last Monday, October 28th. I received no call. I almost scheduled another one, the first being available November 15th (it is Oct 30th), and the first I am able to take is November 18th. But... why waste my time? According to my records, we were billed October 2nd, which is also the first day I have MULTIPLE employees who could not log in. For weeks. October 2nd to 10th were the worst. The next week, a few people started being able to use the app again. I won't say it was fully functional after 2 weeks, but at least most people were able to log in. My biggest question, which I am unable to find answers to at this point: Does anybody actually work there anymore? There is zero support available and they do not follow through on appointments. We were just billed for another year, but I'm not even sure we want to be with them for another year... but if there's no support, how are we supposed to discuss resolutions or even refunds?

    Customer Answer

    Date: 12/02/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Time Clock Wizard, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** ******

Time Clock Wizard, Inc. is NOT a BBB Accredited Business.

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