Reviews

Review Details

• Review fromPaulina N

  Date: 08/11/2025

  1 star
  Do not use this company!!!They take their "enrollment fee" whenever they want to, making your car payments late.Nowhere in their contract, they tell you when this enrollment fee will be taken out or how. I found out because my lender was calling me and emailing me everyday that my payment was late.They decided to pay themselves this fee rather than making my car payment on ******* NOT USE THEM!! save yourself the headache and make the payments to your lender yourself.

• Review fromGeorge S

  Date: 07/25/2025

  1 star
  Would give 0 stars if possible. Refinanced my vehicle 2 months ago and yet theyve kept taking payments from me. Its been 2 months and I still cannot get a clear answer with over $700 in limbo avoid this company at all costs!!!! Will be seeking legal action this is robbery!!

  Uptempo, Inc.

  Date: 07/28/2025

  Dear Mr. *********** you for bringing this matter to our attention through your BBB review. We take all feedback seriously and strive to provide exceptional service to our customers. After carefully reviewing our records, we were unable to locate any account or interaction associated with the name or email provided in your review. This may indicate a possible misunderstanding or error, and we would like to better understand the situation to address your concerns appropriately.Please feel free to contact us directly at ********************* with additional details, such as any relevant account information. We are committed to resolving any issues and ensuring your experience with Uptempo is positive.Thank you for your understanding, and we look forward to hearing from you to clarify and resolve this matter.

• Review fromMichael E

  Date: 03/12/2025

  1 star
  Payments were consistently arriving to my bank late which cause them to call me for collection including a late fee that I had to pay. Not a convenience in any way. They even wanted to charge me a cancelation fee. I do not recommend this service. Bank portals can almost all set up auto pay in similar manner. Not shocked that most reviews are 1/5. Adds no value only hassle.

• Review fromAnthony L

  Date: 01/22/2025

  1 star
  Worst experience. I would never use Uptempo again and I urge everyone I know to avoid. Uptempo continued to charge me after I purchased a new vehicle and completely paid off their loan. It was a total headache to get my money back and they are impossible to communicate with. Not worth the time saved on the loans. STAY AWAY

  Uptempo, Inc.

  Date: 07/28/2025

  Dear Mr. ************** you for your review and for bringing your concerns to our attention. At Uptempo, we value our customers and are committed to ensuring a positive experience. We appreciate the opportunity to clarify the situation to address your concerns.We understand your frustration regarding continued payments after you believed your car loan was paid off. To clarify, Uptempo does not issue loans; we facilitate payments to lenders on behalf of our customers, as authorized. Our records indicate that the car payments we processed were sent to the lender on file in good faith, as per your account agreement. We were informed by the lender that they did not reject these payments, and therefore, any refund for those payments would need to be requested directly from the lender, as those funds have already been transferred.Additionally, it appears that some payments that were sent to your lender, which the lender says were refunded to you, were revoked through your bank. Because these funds were already sent to the lender on your behalf, and the lender indicates that they have refunded this money, this has resulted in an outstanding balance owed to Uptempo. We understand this situation may be confusing, and wed like to work with you to resolve it. We invite you to contact us directly at ********************* to discuss this matter further. Thank you for giving us the opportunity to address your concerns. We look forward to hearing from you to resolve this matter promptly.

• Review fromDebra K

  Date: 09/07/2024

  1 star
  I got suckered into dealing with this place. Very deceitful business practices. Dealer never went over details with me and after 80 days of negative remarks on my credit, they still took ***** cancelation fees which they were not entitled to. Be forewarned, they will wreck your credit and steal your money.

  Uptempo, Inc.

  Date: 10/04/2024

  Dear *****,Were sorry to hear about your experience and appreciate the opportunity to address your concerns. It seems there was some confusion regarding your account status. Unfortunately, due to not receiving the loan information from you, your account was never fully activated with Uptempo and we were never able to perform services to make payments to your lender on your behalf. We always strive to ensure our dealership partners provide customers with all necessary details about our program, and were sorry if that wasnt the case in your situation.Regarding the $25 cancellation fee, we acknowledge that this was a mistake on our part since you never became an active customer with **********************. Please rest assured that this fee has been fully refunded to your bank account.We apologize for any frustration this situation has caused and appreciate your feedback as it helps us improve our processes. If there is anything else we can do to make things right or if you have any further questions, please dont hesitate to reach out to Uptempo **************** Manager, ***** **** for further resolution.

• Review fromFrank C

  Date: 06/14/2024

  1 star
  I purchased a Jeep Compass from ************************ / ***** in *******************, ** just recently. After being treated rudely by the business manager I was told I "had to go through Uptempo " to pay my payments through. I could do monthly or bi-weekly payments, which is great! I get a notice from TD auto finance to set up my account through them (whom the vehicle is actually financed through. I also can set up the same payment plan through them. I've called Uptempo everyday since I purchased the vehicle (3 times a day to be exact), no answer each time by anyone there. Was given the option to leave a message to have someone call me back. Did just that, no call back. This seems extremely sketchy to me. When I did this, I was told in order to purchase the vehicle I had to use Uptempo. I agreed. I was given no explanation of program fees were presented up front by the dealership or Uptempo.

  Uptempo, Inc.

  Date: 08/28/2024

  Hello *****: As a bank-sponsored payment service, we are a partner to our Dealerships who offer Uptempo as a benefit at time of your new Auto purchase. Our program must be activated with our Customer Support team after enrollment at the dealership to complete your account active and activate your program. On June 3rd we see you left a voicemail asking for Uptempo to return your call.On June 4th we attempted a return call which we were unable to connect with you, and we left a voicemail. In addition to our phone attempt, we also sent an email and text message.On June 14th we received your text message and returned your call which we were unable to connect with you, and we left a voicemail.On June 17th We re-attempted a call with you and conducted a call to explain the benefits of our program. On this call, you informed Uptempo you elected to pay your Lender directly and we immediately did not activate your account and your account was considered and is currently canceled. We were informed you are pleased with the outcome. Contract Date: 5/31/2024 Dealer Name: ******************* Jeep We set the highest standard for our customer service, and were so sorry to hear this was not met in your interaction with our business. While your account was never formally activated and is currently cancelled, we value your feedback. If there is anything else you would like to provide please contact ******************************************** or call our team at ************** and request our Customer Support Manager. We are dedicated to work with to you to resolve any issues as quickly as possible. Thank you!

• Review fromJennifer B

  Date: 04/11/2023

  5 stars
  Uptempo's biweekly payment plan has made my auto loan payments exceedingly easier for me to manage. Since I get paid biweekly it's painless for me, my payments are broken in half & sent to my lender on my behalf. Not to mention I will SAVE over 3 thousand dollars in interest by paying my car off 9 months faster all while improving my credit score.. So its defiantly a WIN WIN !! Uptempo's customer service reps always go above and beyond- it feels good knowing they are always available to assist me anytime its needed. When I get a mortgage loan I am definitely setting it up with them, those savings are amazing as well!!

  Uptempo, Inc.

  Date: 05/01/2023

  Thanks for sharing your feedback. We love knowing what we are doing right so we can always try and make it better. Please feel free to reach out to *************************************** with any further comments, concerns, or suggestions you wish to share.

  Uptempo, Inc.

  Date: 08/28/2024

  Thank you so much for your kind words! Were thrilled to hear that you had a wonderful experience with us. Your positive feedback means the world to our team, and were so glad we could meet your expectations.We look forward to continuing to help you achieve interest savings and benefits from our program! If theres anything specific you loved, wed love to hear more about it. Your insights help us continue to provide top-notch service and improve our technology. Please contact ********************************************

• Review fromKrstin Z

  Date: 11/05/2022

  1 star
  At no fault of Uptempo, Inc. the dealership where the car was purchased did not explain that a third party company would be completing the transactions for the auto loan. If we had known we would have never agreed. What is their fault is they took money from our account with no account information for our loan. The amount that was taken out was MORE than our car payment. We had to ****** the name on the transaction because we had no idea what it was at the time. When we called to find out what this charge was that's when we discovered that #1 it was a third party company #2 they took the money out of the account and were waiting for someone to call them with the loan information so they could pay OUR loan. If we hadn't called would our money have just sat there? Would they have continued to take money out of our account and just not pay our loan because they didn't have all the information? Why didn't they contact us and say hey we don't have your account number for your loan. You just take our money? If we didn't question it we would think our loan was being paid this entire time. No thank you. We opted out of this program.