Complaints
This profile includes complaints for SeamlessChex's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:09/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I worked directly with Seamless chex for my merchant processing. They lied, mis-represented the fees on our agreement and have ignored my requests.I have asked for them to stop charging me for a gateway fee, they ignored my email request.i have asked for a date in which funds on hold will be released and they have ignored that request.I want a reply that my gateway was cancelled and i wont be billed any longer.And i want a clear date that the reserve funds on my account will be released There are 2 accounts. I need the 2 exact dates those amounts will be released in writing.I have tried to communicate via email but the owner *** ****** just pushes me to a staff member who has consistently ignored requests and made mistakes on my account.
Business Response
Date: 09/19/2025
We appreciate the opportunity to respond to this complaint. SeamlessChex takes customer concerns very seriously, and we are committed to clear communication and resolution.
1. ******************************** *************** The customers gateway was initially left open to allow for refunds, as closing it would have prevented the ability to issue credits to cardholders. For any additional months the merchant believed the gateway was active, SeamlessChex has already provided refunds. The gateway has now been confirmed closed, and no further gateway fees will be billed.
2. Funds on Hold / **************************** **************** SeamlessChex does not hold merchant funds and has never had access to settlement reserves. Reserve accounts are maintained and controlled directly by the processing bank. SeamlessChex therefore cannot provide specific release dates.
That said, SeamlessChex was actively assisting the customer in expediting the release of reserve funds. However, on April 1, 2025, the customer emailed us stating: Im going to reach out to [the processor] myself. Ill handle the cancellation with them directly. Based on those instructions, SeamlessChex ceased involvement. We have since informed the customer that, if they would like us to resume assisting, we are available to engage with the processor to help obtain the requested release schedule.
3. ********************************** **************** SeamlessChex strives to be responsive and professional in all communications. While we regret if the customer feels their concerns were not addressed, our records reflect extensive email correspondence and consistent responses. We have not ignored requests, misrepresented fees, or withheld any funds, as suggested. We remain committed to resolving this matter in a transparent and cooperative manner.
Summary of Resolution:
Gateway is confirmed closed no further fees will be charged.
SeamlessChex does not control reserve funds; those are managed by the processing bank.
We are willing to re-engage with the processor on the customers behalf to obtain release dates, should the customer provide written authorization.Initial Complaint
Date:11/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I didn't sign up for the service, i try to reset my password somehow the link never works. I just want this account closed. Called customer service Sent several emails and tryed the chat option. Still no response.Business Response
Date: 11/13/2023
Hi ********, SeamlessChex provides payment processing solutions for businesses.
On 11/06/2023, you signed up for an account and indicated this would be used for personal purposes.
The reason you were not able to reset your password is because we do not support personal account types.
You never uploaded any documents or billing information and your account was never charged.
Per your request, your account profile has been deleted.Best Regards,
The SeamlessChex Team
Initial Complaint
Date:11/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company was so great from the time I signed up in August 2021 until early this month. But then I suddenly stopped receiving emails when a check was received, deposited, etc. I contacted ************************ on 11/17/2022. He was completely condescending, rude and combative. He doesn't like our website that reports on vaccine injuries. So they act very petulant towards me. ******* went on to say that our account had no SS-4 on file, despite the uploaded documents page clearly showing it being uploaded the day we opened our account in August 2021. You cannot even open an account without an SS-4. So he said our account is now marked as a "risk." It's so petulant, childish and tiring. Then today, 11/30/2022, I got in touch with ******. We were charged $38.37 for a check that was returned. First, ****** said that was a bank fee, despite knowing full well it was not a bank fee. When I responded that it was the ****% fee, then he acknowledged "This is charged regardless if a check is returned." ****** is even the one who wrote the company's online policy about this ("Seamless Chex does not charge if your checks get returned'). It's no use going back and forth with them. Guess I'm just out $38.37 because they personally dislike me because of our website. I would warn anyone to avoid this company if at all possible. They were so great in 2021, as long as you don't have to talk to these two guys. I still do not receive emails so I just to log in and view everything. They are trying their best to get rid of us. We'll find another processor in due course and ***** your wish.Customer Answer
Date: 01/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Hello,
The business contacted us and resolved the complaint to our satisfaction. Thank you.
*****
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