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Business Profile

Parking Facilities

PARKINGEDGE, LLC d/b/a BestParking.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved a parking spot via bestparking.com at the lot at *********************************************************** for 6:00 PM - 8:00 PM SUN MAY 18 and paid $23.32. When I arrived at the lot, there was no attendant and a sign blocking the entrance that read LOT FULL. I took a picture of the sign and parked elsewhere. The next day I emailed customer service ******************* to request a refund (in the past they issued a prompt refund when this happened). I received a prompt reply from "**** *." asking for more info & photo of sign. I pasted our exchange below with my answers in ALL CAPS here for clarity. I responded right away and HAVE HEARD NOTHING since I responded. I've emailed once a week since May - no response. This is outrageous and I deserve a refund.Thank you,********* *******(my account# below is my ********************** account)"Hi *********,We can definitely make note of this to the location's management and understand whether a refund may be in order. To make sure that we will be correctly flagging the location, would you be willing to give me some details on what happened? Your pass has the following directions below to find the location can you confirm that the description and the photo matches what you saw when you arrived?This is parking at the ************ located on the north side of E *******, between ******* and ********YES THESE ARE THE CORRECT DIRECTIONS TO THE GARAGE THAT I FOLLOWED. Did you see a Full sign at the entrance of *************** and by any chance, did you take a photo of it? If so, kindly send or attach a copy of that photo in a reply to this email.YES THERE WAS A 'LOCATION CURRENTLY FULL' SIGN AT THE ENTRANCE IMG_5983.jpeg Were you able to speak with an attendant who confirmed you were at the above location, and that the lot was full?THERE WAS NO ATTENDANT PRESENT.We're glad you reached out to us to let us know, we look forward to your response so that we can help resolve this situation for you.**** * ****Whiz Consumer Support

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/10/22, I used the BestParking app to reserve a parking spot at *************************************************** (Parking Pass *********) as I had tickets to see Beetlejuice on Broadway. When I arrived at the garage at approximately 6:40pm, I was very rudely turned away by the attendant, who shooed me off and said, "We are full." When I attempted to show him my pass that I paid for, he shrugged and shooed me off again. At this point, I had to circle to find another garage, and I had to pay $70 for parking at that garage - by the time I got to the theatre, I was late for the show and had to miss the first 20 minutes of the show. I sent an email to *********************** BestParking through the email address on their app and received no response. I demand an instant refund.

    Customer Answer

    Date: 12/23/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding PARKINGEDGE, LLC d/b/a BestParking.com has been resolved. I finally received a refund on 12/22/22, one month and 12 days after having $52 taken from me and after at least ten emails requesting my refund. My emails went unanswered, and they never responded to the BBB. Steer clear of this company!

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

PARKINGEDGE, LLC d/b/a BestParking.com is NOT a BBB Accredited Business.

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