Complaints

This profile includes complaints for LAZ Parking's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LAZ Parking

  333 W 39th Street, Suite 602 New York, NY 10018-1377

• 

  LAZ Parking

  247 W 46th St New York, NY 10036-1439

• 

  LAZ Parking

  PO Box 400 Croton On Hudson, NY 10521-0400

• 

  LAZ Parking

  133-59 Roosevelt Avenue Flushing, NY 11354

• 

  LAZ Parking

  2 Overhill Road Scarsdale, NY 10583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the last 6 months every day someone calling my number saying that they are trying to speak to laz parking lot. This is very annoying calling all times of the night. Today 7/18 someone called ask to speak to Mgr ***** I asked them how did they get my number she said it's on the receipt. This company needs to remove my number off there receipt ************ is my number

  Business Response

  Date: 07/28/2025

  Good morning, 

   

  After receiving this complaint, we investigated the issue and determined the cause of these phone calls were in fact a mistake by our equipment manufacturer when keying in the correct contact number.  This is now updated and corrected in our system so these calls should not be continuing.  If they are please contact us directly at the garage so we can investigate further at ************. 

   

  Sorry for any inconvenience. 

  Customer Answer

  Date: 08/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in the garage in *********, near the intersection of **************** (********************************************). The sign posted clearly stated that each 15 min was $3, with a daily max of $45. I parked for 47 min exactly and was charged $40 to exit. The attendant was of no help. I am happy to pay for the 47 min, which would be $9.40. I simply want a refund for $30.60. I have a physical copy of my receipt as well as a photograph of the price board on the day that I parked.

  Business Response

  Date: 07/18/2025

  Thank you for reaching out regarding your recent parking experience at our 5th & ***************. I reviewed your receipt and the date and time of your visit, and Id like to clarify the charge and the action weve taken.
  On Friday, June 27, 2025, the garage was operating under our Early Bird Evening Rate, which applies on Fridays and Saturdays for vehicles entering after 5:45 PM and exiting before 5:00 AM. This rate is a flat $40, allowing parking for up to 12 hours during that timeframe. Your entry at 5:50 PM and exit at 6:37 PM fell within this window, so the $40 rate was automatically applied by the system.
  While this rate was valid, I understand how it may not have been clear at the time you parked. As a gesture of goodwill, Ive processed a full refund of $40 to your account. You should see this credit reflected on your payment method within 57 business days.
  We will also continue working to ensure that our event and flat rate pricing is more clearly communicated at the garage entrance and payment kiosks.
  If you have any additional questions, please dont hesitate to reach out.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We park our car as a non resident in ******** lot 06 spot 71. We paid $2200+ for the year. Construction forced us to move our car out of the lot 7/24 and were not able to park until 3/10/25. We were told we would get a prorated refund for those 8 months. We have already renewed for 25/26 and still have not received our prorated refund which would be close to $1600.

  Business Response

  Date: 06/11/2025

  Apologies for the delay here, we are finalizing and you will be receiving a check by mail within 2-4 weeks.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged for parking I punched out at 12:16 my car didnt come out til12:45

  Business Response

  Date: 05/21/2025

  Hello, 

   

  Which location / address is this for? 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father who is a ***** resident was denied a parking permit because your company said he owed rent arrears. My father went to the ************************************** in which they provided him with paperwork showing he doesnt have any rent arrears for the month of April 2025 and May 2025. We submitted this information to your company and I was informed that the ***** division of your company would respond however absolutely nobody reached out to me in communication. I am demanding to speak with a manager, district manager, or supervisor to resolve this issue immediately. I am demanding to be contacted via the following phone number ********** to resolve this matter. Every year its an issue getting this parking permit. Im not sure where youre receiving your information from however its in accurate, we do not owe any rent or back rent. The information I provided is from your teams instagram account in the main headquarters in ** informing me someone would contact me in reference to this matter however nothing has been resolved

  Business Response

  Date: 05/20/2025

  Good afternoon,

  Attached shown is the information for the parking permit, approved and waiting for payment to be processed, customer ********************** application was denied before as rent was not at 0 balance or under a payment arrangement.

  Customer has been contacted and advise, per the ****** payment will be applied on Friday 

  Please let me know if any further questions

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a parking subscription at this garage through their online portal. They had no mention of a 30 day cancellation policy anywhere. I signed up utilized the garage and then put in a request to cancel. I was told by the bookkeeper that they have a 30 day policy and will charge me for another month that I won't use. He sent the screenshot that I have attached to this email. They mentioned they will send this to claims if I don't pay. I am considering paying so I don't get a credit hit but want a refund of that as well as making sure they change their policy to conform with the *** policy. Definitely sure this falls under their ************************* as they do not clearly state their cancellation policy at the time of billing and make it hard to cancel.

  Business Response

  Date: 05/05/2025

  Business Response to BBB Complaint
  
  We appreciate the opportunity to respond to *** ****** ******* concerns.
  
  *** ****** enrolled in a monthly parking subscription through our online portal. As part of the sign-up process, customers agree to our Terms and Conditions, which clearly state that a 30-day written notice is required for cancellation. This policy is outlined in Section 4: Termination of Parking of our Monthly Parking Subscription Terms of Use, which can be accessed at the following link: ***************************************************************.
  
  To ensure continued clarity, on April 1st, 2025, we sent a notification to all active monthly parkers reminding them of this cancellation policy. *** ****** submitted his cancellation request after the most recent billing cycle, which is why the final months charge was applied in accordance with our policy.
  
  As the policy was disclosed during sign-up and reinforced in our April notice, we are unable to offer a refund or waive the charge. We do understand *** ******* frustration and are working internally to further highlight key policies in the sign-up process to prevent any confusion in the future.
  
  We appreciate *** ******* feedback and the opportunity to clarify our policy.
  
  Sincerely,
  ***** **** *******
  *** *******
  Phone: ************
  

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  The cancellation policy was never shown during checkout;
  I was never prompted to read or accept any Terms & Conditions;
  The April 1st rate increase notice I received did not include or reference any cancellation policy;
  

  I have attached both notices that were sent out here. 
  Their claim that I consented to the cancellation policy through a hidden terms page is not legally enforceable under FTCs Negative Option Rule and NY GBL 527-a, which both require clear and conspicuous disclosure of recurring billing terms before purchase, not hidden behind links.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding LAZ Parkings billing practices at their *************************************************************************On March 15, 2025, I emailed the garage to cancel my monthly parking subscription. I received no response. I followed up again on March 29 and visited the garage in person on March 30, at which point I submitted their cancellation form and returned my keycard.Despite these multiple efforts, LAZ Parking is now demanding full payment for ****** citing a 30-day cancellation policy and stating they do not prorate cancellations. However, the terms they later shared with me clearly state that if a card is returned by the 15th of the month, the customer is eligible for a half-month proration. I attempted to meet that requirement with my original email on March 15, but was prevented from doing so by **** failure to respond.They have now asked me to update my payment method and have threatened to send the unpaid balance to collections, despite never providing a signed agreement, and despite contradicting their own stated terms.

  Business Response

  Date: 05/03/2025

  On March 18, 2025, ****** submitted a request via email to cancel his account. In response, we informed him of our 30-day prior cancellation policy and provided a copy of the policy document. Based on subsequent email communications, ****** agreed to pay for half of April 2025 in order to fulfill the terms of the cancellation policy.
  
  We attempted to charge his card on file; however, he had removed his credit card information from the account. As a result, we have not adjusted the invoice for April 2025. Once a valid payment method is added and the agreed half-month payment of $152.50 is successfully processed, we will proceed to clear the remaining balance on the account.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While you misrepresented the facts and dates in your response, I will look past that. The key part here is that that invoice has NOT been adjusted, attached here. You also did the math wrong as $303/2 = $151.50  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Business Response

  Date: 05/17/2025

  the invoice have been adjusted an* **** ****** have paid the reminding balance. Account have been canceled and balance is $0 and i

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Laz parking is a corporation the employer I work for uses. Parking fees are pre taxed out of my paycheck. The parking monthly pass is out of each individuals pocket. It is paid monthly through the laz parking website. They provide a barcode sticker for the windshield but the staff attendants used hand written numbered tickets. Although it is valet, there is a wait line for up to 20 minutes sometimes at peak hours. In addition to these delays, some of the attendants disregard anything that is told to them including if you have a valid pass in a valid location. In the beginning I was being charged a few times because the valet parking attendant said my parking pass was not current or it is older style. I had paid a monthly fee so this would keep me exempt from the daily regular park rate of $15 unlimited. I took (unpaid) leave from work. This means I do not visit my employer to visit or work a shift. I communicated several times with the bookkeeper *********. She keeps sending me invoices and billing me for 3 months I am not there. Despite what I say. Eventually I communicated with the manager and he stated he needed an approval from **************** *** had a lot of damages and vandalism type incidents leaving this garage facility. If I try to complain Im told its not their responsibility even if the attendant makes a mistake or doesnt fulfill their job responsibilities. In December 2023, I had missed some days. I do not have autopsy set up on this account. There was a saved credit card. Someone initiated and processed the $100 monthly fee. This was disputed as unauthorized. *** had fraud on several accounts and compromised passwords ever since this unauthorized transactions. The staff there are obviously not checked thoroughly enough if they are extended employment by going through personal valuables of people and messing with vehicles things. The valet means the staff holds the key during the entire 7.5 shift. The hospital does not allow employees to check

  Business Response

  Date: 04/09/2025

  Hello,

  Thank you for reaching out to us. 

  Pertaining to past due notices/collecting payment: As per your employer, write offs or credits for your parking are not allowed without approval from your HR department. Without their approval or notification, we continue to send past due notices in order to collect outstanding payments. The proof of leave supplied did not account for the 2 months prior to that period, which were unpaid. 

  Regarding unauthorized transactions- we are fully PCI compliant, thus we do not have access or visibility into your credit card information. 

  If you have concerns regarding vehicle damage, the location manager that you have previously communicated with can assist in getting this rectified by investigating the situation further, and a claim would need to be filed.

   

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I park at the lot near ****** 15 for work every day and always pay for the day rate. As a regular paying customer, it is extremely frustrating to work until 5:15 one day and return to find a $96 parking ticket. The day rate is about $8, and adding just one extra hour increases the cost to $18. This is particularly disappointing because the location is very convenient, but I can no longer justify parking here if it means getting tickets for working a few minutes late. I've also reached out to them multiple times, but their response time is incredibly slow, and they haven't provided any solutions. Several of my coworkers have experienced similar issues, so I wanted to bring this to everyone's attention. Overall, this situation is very frustrating, and I cannot continue parking here under these circumstances.

  Business Response

  Date: 04/02/2025

  Hello ******,

  I'm sorry to hear of your troubles parking in the **************. I have heard a similar issue with another ****** in that lot. After considering the situation, we have implemented a 1 hour rate for $5. I will go ahead and void citation ************* for you as well. Feel free to reach out with any questions you may have, as I am the manager of the lot.

  **** ******* - *********************************** ************

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on vacation we parked at the LAZ parking lot (*******************************************). Despite prepaying $16.65 for 2 hours of parking from 1-3pm and leaving at 1:55pm, we were issued a $60 fine from LAZ parking at 1:03pm. We have an email confirmation (#*********) and our bank account was debited for the $16.65 parking fee. We attempted to contact LAZ parking many times to get the $60 fine cancelled. Yet, were met with false promises and no action.

  Business Response

  Date: 04/17/2025

  Hi there, thank you for bringing this to our attention. The customer has been reimbursed, and we apologize for the inconvenience. Thank you.