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Business Profile

Online Travel Agency

Makemytrip.com, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I had bought a Physical Gift card in Jan-2024, added that to my make my trip account and it showed INR ****** balance in the wallet on your website and discarded(Throw-away) the Gift ********, after a few months, when I login into the account, my Gift Card balance has fully disappeared. Can you please fix the issue on your website and return my money back to the mmt wallet?Account details:email id ****************** mobile number **************

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked an international flight ticket for November 2024 travel on 11/13/2024 through MakeMyTrip.com and had to cancel the same due to my mother medical emergency(level 5 cancer) ********** booking details are as follows..**** ****** Name: **************** Rathinagopal Email: ***************** Phone: ************ I am having a hard time getting any customer service support. Different people creating ticket again & again for this same issue, and I have to explain and send the same documentation again and ******** looks like there is no one who actually checks these emails and resolves.I have been communicating with makemytrip.com and Emirates Sales Team by creating below mentioned multiple tickets since 13/11/2024 and provided my mother medical treatment letter from ****** ********* and the government approved proof for the relationship between *********** mother to waive any penalty charges apart from fare differences****************** ***************** ***************** ***************** ***************** they kept declining my requests saying that ******** is not responding to MMT and closing my tickets as soon as I ended the call with them.MMT support team promised me that getting an approval will take time. First phase lets change the travelling date to avoid the no-show status and then once MakeMyTrip gets the approval then MMT refunds the change fee to me.Emirates promised that "As per the standard rules of the ticket, change fee can be waived due to emergency of a family member as mentioned in Emirates Conditions of Carriage. The change fee can be waived but the difference in fare will be chargeable" and also they have already sent an email to MMT on this.I am lost here and don't know what to do. I escalated this issue to VP, Customer Support Team through online and no response from them afterwards. I am very frustrated and not sure why companies can operate like this and looks like scamming innocent people by not issuing refunds. PLEASE HELP!!

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked an international flight ticket for April 2024 travel and had to cancel the same due to my medical reasons. I cancelled it on the *** website before the travel dates. I am having a hard time getting any customer service support. Different people send the same email, and I have to explain and send the same documentation again and again. It looks like there is no one who actually checks these emails and resolves. I called up the *********** airline and told them how *** is not helping me but they could not help me because they said they will issue a refund in the form of voucher, but that request has to come from MMT. I am lost here and don't know what to do. I contacted an escalation phone number of ****** Rati and he replied the first time but no response from him afterwards. I am very frustrated and not sure why companies can operate like this and looks like scamming people by not issuing refunds. HELP!!

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two air tickets on their platform for travel on Air India on 20th March 2024 *********** leaving Tuesday August 13th, 2024. Unfortunately, I was laid up with a severe injury to the spine that required admission to the emergency room on Sunday 11th, August 2024. I notified the agent and the airline that I was unable to travel and submitted the doctor's letter attesting to my inability to travel. MakeMyTrip has been falsely pointing to the Airline, Air India, as the source for the refund when it is up to them to refund the money.

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is Makemytrip I purchased tickets online on January 3rd. My trip was suppose to flight from ****** ***** to ****, *********** and back in the ** on July 19th. I have sent documentation which detail the many changes done to the original flight documentation. I decided to call them a few days before the departure time and fix the mistakes that they had made. They have given me the runaround for the past 4 days by telling me that they needed 24 hours to rectify the problem. The day of the flight I still called them, but they did not issue any changes to my flights. They informed me that they would look into refunding the original price of the tickets, but are giving me the runaround again. I have read their reviews and realize that many travelers are getting scammed by this company.

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is regarding the Makymytrip.com through which I booked an international ticket and cancelled the return ticket which I did not get any refund back.1). Reservation number : 4LCBXJ between *** to *** ; AIR ***** confirmation Number: ****** E-ticket number : ************** * ************** Booking ID: ***************** Original ticket amount : 2,08,000 INR (~2600 Dollars)Original Refund committed amount : ~***** INR ( ~850 Dollars)*** -> *** : June 27, 2023 *** --> *** : Nov 15 , 2023 2). On 16th Oct 2023, we cancelled the return ticket from *** --> ***. We called up Makemytrip to cancel the ticket and agent promised us to return ~ ****** INR in 72 hours.3). We have been following up since then with Makemytrip and they have not been responsive regarding refund the balance. I did call them every single day since Nov 1st every day to check on the status for the refund and I have been mentally abused by the makemytrip by not providing the proper status on refund of the ticket.4), I also called up AirIndia to confirm if the refund is provided. ******** confirmed that they have already provided refund to makemytrip and since I booked the ticket through Makemytrip, I need to contact only them to receive the refund.5). I raised the ticket with makemytrip on 29th Oct, 2023 to look into this issue: *****************/ ***************** After numerous calls and email exchanges they told me that the revised amount to be ****** INR and at the end of the day they refunded ****** INR.Makemytrip has cheated me by not providing the refund as promised for the full return ticket for 2 passengers and this has caused tremendous stress on my health since last 5 months. I am 74 Years Old. I have also learned that MakeMyTrip has done this to many more customers in the past and do cheating to them by not providing the refund.I am looking for:1). Complete Refund on my Return ticket - ****** INR 2). MakeMyTrip.com business should NOT be allowed to do Business in US.

  • Initial Complaint

    Date:07/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked my air travel tickets through MakeMyTrip which I had to cancel it due to unforeseen medical issues. I have provided supporting documentation for the same but the company still doesn't bother to resolve the dispute on a timely basis. I have been in touch with them for over 10 times in the past 2 weeks but no update on the status from them yet. I contacted the airline directly but they are saying I have to go through MakeMyTrip but these guys are not off any help.

    Customer Answer

    Date: 08/21/2023

    At this time, I have been contacted directly by Makemytrip.com, Inc regarding complaint ID ********, however my complaint has NOT been resolved because:

    Makemytrip keeps claiming that they have not received any feedback form the Airline yet. The airline on their part doesn't want to divulge any details saying that all the communication should go through the agent. Makemytrip does not want to include me on the communication with the airline which makes the process frustrating.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************************************

    Customer Answer

    Date: 09/30/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Makemytrip.com, Inc has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *******************************************

  • Initial Complaint

    Date:07/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello BBB I need immediate help with a ticket I booked through this online agency.I am traveling to ************************ for the first time.I booked my ticket through them and they gave me 2 different airlines Emirates from ***** to ****** and Virgin Atlantic from ****** to ******.I reached my destination and I just realized that this agent booked me through a different airport on my way back.I am landing at **************** and my other flight takes off from Gatewick airport.When making the booking, there was no where I was informed about this.To change airports I need a ** **** which I currently do not have so how can I take the other flight.Any airline while making a booking warns you about such changes I have called them multiple times, asked for supervisors but always the sane answer supervisors are busy.They promised to call back or email no help.Not only that to add the agents use different names to hide their real identities so every agent tells me they are not aware of the previous agent and one of them was good enough to tell me they dont use real names so no one is accountable.I am booked to return on August 10 and its hardly anytime.I have a child traveling with me too, I dont know what will I do after teaching **, just stay at the airport forever.I am requesting BBB to help me get in touch with this agent to make the necessary changes ASAP and rectify this issue please

    Business Response

    Date: 10/03/2023

    Dear BBB Team,


    The mentioned grievance was resolved from MakeMyTrip's end.
    Customer utilized the flight booking for the sector *****-******-******. 

    He reached out to our team for the date change/cancellation request for the return sector.
    Customer opted for the cancellation of the booking for all the passengers for the return flight.

    AED **** was refunded to the customer on *********.


    Regards,
    Team-MakeMyTrip Care.

  • Initial Complaint

    Date:01/03/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made several reservationS thru MAKEMYTRIP for travel on ****** Airlines. The airline had schedule changes that were not acceptable to some travellers with us . They offered some full refunds and some partial refunds . ****** Airlines says they've sent the money back to MAKEMYTRIP but till now no refund has been processed to my credit card. No way to get an answer from MAKEMYTRIP

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ************************* purchased two fully refundable tickets for her parents to travel from ***** to ** via ***** at MakeMyTrip.com on April 28 for $2,269.26 (Booking ID *********************. Few hours after purchase, we realized that there are two different airports at *****, which is not possible to use. I called Make My Trip and they immediately canceled the ticket and promised to refund the amount. After six months of back and forth with Make My Trip, they have refunded only $764.4 to the credit card and $1478.86 to Make My Trip Wallet money that can only be used on their website. We have been asking them to refund the money to the original mode of payment. In the attached email from Airlines, they mentioned that that they never collected any funds from Make My Trip as the ticket was immediately canceled. I called Make My Trip several times and every time a new agent on phone says matter will be resolved in 1-2 days but nothing happens. As you can see in the attached email, Make my trip keeps on asking for same information again and again or keeps saying they will refund in few days, but nothing happens.We are stuck and our $1504.86 is still not received. Kindly help to get the refund from Make My Trip. We cannot use the money refunded to their wallet money (usable at their website only).

Makemytrip.com, Inc is NOT a BBB Accredited Business.

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