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Business Profile

Online Retailer

Zotic New York

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 83 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Zotic charged me for a subscription that i had already cancelled, then after confirming that they cancelled it again and refunded the money, charged me again, but now they wont respond.

    Customer Answer

    Date: 08/01/2025

    Better Business Bureau:

    At this time, I have not been contacted by Zotic New York regarding complaint ID ********.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:07/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a issue with this company about a month subscription I didnt agree to paying I reach out to them multiple times about into I finally got a email back saying they will take care of the issue the charges stop then started back up so I reached out to them again they refund me the money they took out now almost 6 months later Im still getting charges from them and now they charged me twice which over drafted my bank account. I reach out to them several times and receive one email from the before the holiday saying they did cancel and remove my name and account off the listed that they would look into why Im getting charges but I havent received any response from them since. I have contacted them about two other times after that still nothing I need this to get resolved

    Customer Answer

    Date: 08/01/2025

    Better Business Bureau:

    At this time, I have not been contacted by Zotic New York regarding complaint ID ********.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:07/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the item on May 27, 2025,and have been trying to find out why they haven't sent it yet. I emailed several times and either get an automated message or they say they're looking into it. I would like delivery of this item or a full refund.

    Customer Answer

    Date: 07/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *****



     

  • Initial Complaint

    Date:07/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 gold chains on June 13th. They said my order would ship within 4 days and arrive with 5-8 days with the shipping I chose. My order has not shipped and I havent heard anything from the company. I emailed 3 times starting July 1st and have called multiple times where I get sent to voicemail.

  • Initial Complaint

    Date:07/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered jewelry from Zotic Jewelry May 30th 2025 and was provided a **** tracking number **********************. A week ago after 3 attempts to get one via email for 3weeks As of July 1st, 2025, the item has not been delivered and the tracking number has not updated in weeks.I contacted the company, and they have not responded or offered a refund or replacement. *** also filed a Missing Mail report with *****I am seeking a full refund and or the item to be re-shipped using a reliable carrier. This delay and lack of communication are unacceptable and reflect poor customer service. The jewelry was for my wedding and that was June 10th 2025 that came and went without my jewelry Business needs to be held accountable for failing to fulfill its order obligations and for failing to respond to customer concerns.

    Customer Answer

    Date: 07/27/2025

    Better Business Bureau:

    At this time, I have not been contacted by Zotic New York regarding complaint ID ********. its Been Almost Two months no jewelry nor refund 

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 things on June 3 and its been stuck in the we are processing your order for *********************************************************************************************************************************** They dont answer any phone calls and when you email them Hi. To talk to a live person they definitely dont reply to that either. I need my money back at this point because they are unresponsive and it seems like a scam that they take over **************************************************************************************** **** for 14 days.

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order to Zotic on 04/30/25 a 24" necklace and two 8" bracelets which I paid on the same night. I never have a tracking number since my order # ***** on their website it states that it is UNFULFILLED, which the first three days I tough it was normal, but now 05/10/25 and the site it still says UNFULFILLED.I tried to call customer service at ************** and it always sent me thru voicemail, sent an email and an auto respond email came back stating that someone was going to look into my order.Again, I tried to call back today, no response but this time looks like it was about to go thru cause a song started playing which I tough that was normal but then it hangs up. I tried couple of more times but then it looks like they blocked my phone number cause now the call would not go thru.I email them again requesting my refund, because it is absurd that at this time, I can reach no one at their customer service department.When I did my check out, I opted for the order Protection on my shipping for an extra $5, which I bought for peace of ******* really ***** that this company portrait themselves as professionals and keep on conducting business in the **

    Customer Answer

    Date: 06/06/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Zotic New York has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******** ******

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pairs of clogs the first pair was clogs -chrome size Men 11/W 12.5. The second pair Cloggs -flame Men 11/W 12.5 both clogs were $59.00 each. My order number is #*****. May checkout is number is **************.I made this purchase on April *******. Today is currently May *******. I still havent revived my order nor have there been any change in the shipment update.Ive reached out multiple times in reference to my order. I also contacted cashapp in order to receive a refund but the merchant Zotic New York. Declined. Being that this company doesnt use the normal shipping companys there was no way for me to contact anyone. My status has been saying pending for weeks. No updates no apologies just a constant decline when I try to dispute my order.

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This companys complete lack of professionalism is appalling. I have been contacting them since October 2024-over half a year-regarding the warranty on my bracelet, and I have yet to receive a response. This is not an isolated case; its clear from countless other complaints that ignoring customers is their standard operating procedure.The fact that they can advertise warranties and customer service while blatantly refusing to honor either one is nothing short of deceptive. Enough is enough. I demand immediate contact and a resolution to this ongoing issue. Their continued silence only reinforces their reputation as a company that preys on customers and then disappears when its time to deliver.

    Customer Answer

    Date: 05/29/2025

    Better Business Bureau:

    At this time, I have not been contacted by Zotic New York regarding complaint ID ********.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every single one of my 4 of my orders which contained 2 jewelry gifts each took exactly 30 days to arrive. After a whole month I no longer need them to gift anymore. I had to purchase and gift something else. All over their website they advertise Quick *************** Easy No-Hassle Returns. They failed to keep the first promise, now that I'm trying to return all this Jewelry which I no longer have any use/need for. The return process is anything but Free, Easy, or Hassle-Free. Out of no where I'm being told there's a $15 or 15% restocking fee, whichever gets them more money. Also that I have to pay for the return shipping on-top of that. Nowhere does it mention restocking fee & return shipping fee anywhere near the ****** Free Shipping advertised in their Return/Refund policy on the website.

Zotic New York is NOT a BBB Accredited Business.

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