114 Customer Reviews
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Review from David B
2 stars04/25/2024
Arrived frozen thawed out spoiled made my Chihuahua deathly sick. The company acted like I did something wrong but the bricks of food were thawed at room temp 24 hours before they were fed. Every chicken packet was rotten beyond belief the entire house stunk. Unknowingly we still tried to feed our dogs because we just thought the chicken was extra stinky My hound still ate it but my Chihuahua wouldnt touch it unless we added some of her original food to it. Afterwords she was sick for 3 days with violent diarrhea This was told to the company and they simply didnt care enough to offer any refund nor apology.Im reading other similar comments here but the farmers dog website doesnt have any negative feedback feedback to refer to.If a class action comes out please let me testify I have kept all my communication and lack of company responsibility.Dont kill your dog with this nasty food
The Farmer's Dog, Inc. Response
04/26/2024
Thank you for taking the time to reach out to us regarding your experience. We appreciate your feedback and are sorry to hear that your pup was feeling unwell. We hope that they are feeling much better now. In the meantime, we understand your concern and would like to mention that leaving food out at room temperature can cause bacteria, according to USDA guidelines. For this reason, we recommend defrosting packs in the refrigerator where temperatures are controlled so that packs stay within health and food safety regulations. We know the importance of adhering to guidelines and are committed to providing quality products to our customers. With that said, one of our specialists has reached out to support you and your pups in any way we can we're always here to help.Review from Mike D
1 star04/20/2024
Boxer, Amstaff and lab will not touch their dry food mixed with farmers dog. I tasted it and it tasted like a salt lick.The Farmer's Dog, Inc. Response
04/25/2024
Hi **** Thanks so much for flagging with us and I'm happy to clarify here. While there's a tiny bit of salt in our vitamin mix this isn't added for taste, but only added to meet daily requirements. To further clarify, our recipes are all formulated by board-certified vet nutritionists to meet AAFCO complete and balanced requirements. Nonetheless, I do see a specialist has reached out with more information on this and included some additional tips to support your pup with transitioning onto their fresh recipes. we know transitioning to a new diet can be a big change, and we're always here to help. Certainly keep us posted with any further questions.Review from Dean B
1 star04/18/2024
Their pricing is deceptive. I have a puppy and her portion changed so the packaging also changed. The packages got smaller but I paid the same price per package. They also make it very hard to find the cancel button. When you do deceptive things like this it means you are not what you say you are.The Farmer's Dog, Inc. Response
04/25/2024
Hi **** we're so sorry for any frustration caused in regards to your plan. We always strive to provide clear and concise information when any changes are made to your plan as well as the cost. While pricing can fluctuate based on a variety of factors, one of our specialists has reached out to you via email to provide any support they can.Review from Arthur E
5 stars04/14/2024
Within the first two weeks of switching to The ******** Dog, I see a definite difference (improvement!) in our dog. His fur is shinier and he doesn't get that bloated look after he eats. He seems more energetic and he has a happier expression. He definitely loves the food - we have only tried the Pork and the Turkey, but may add in the Beef flavor for our next order. The food is expensive, especially since we have a large breed dog, however, the benefits far outweigh the cost. Because of the expense, we hesitated for quite a while before trying The ******** Dog, but I am so glad that made the switch. Our dog is too!!!Review from Judah B
5 stars03/27/2024
I cannot express enough gratitude for The ******** Dog. Their exceptional care and understanding during the loss of our beloved pet were truly remarkable. Not only did they extend heartfelt condolences, but their commitment to providing **************** for our furry family members is unparalleled. The ingredients are wholesome, and our pup absolutely adores every meal. Moreover, their customer service goes above and beyond, always ensuring our satisfaction and addressing any concerns promptly. Thank you, The ******** Dog, for your compassion, food quality, and outstanding service. We are forever grateful.Review from Ann H
5 stars03/25/2024
My two dogs have been on The Farmers Dog for two years. They love the food. The ordering process for changes is easy and they have great customer service.Review from El V
1 star03/15/2024
I signed up for the recommended package for my dog, then she "lost too much weight" according to my vet who was concerned. Contacted them and was gaslit and told this is the right amount of food but that I can upgrade to more food for more money. Gross.The Farmer's Dog, Inc. Response
04/02/2024
We're so sorry to hear your dog lost unwanted weight, ******. Dog nutrition is our passion and ensuring your dog is receiving the correct portion to keep them happy and healthy is our goal. We hope it's reassuring to know that our recommendations are based on extensive research by our team of board certified veterinary nutritionists and we've seen many dogs thrive on our portion recommendations.
Since no one knows a pup better than their owners, we we do ask that customers keep an eye on their dog's weight and body condition to ensure they're receiving exactly what they need. Our portion recommendation is a starting point that *** need to be adjusted depending on your pup's indvidual needs and we're always happy to help increase or decrease calories as needed!
That being said, the cost of your plan *** be affected depending on the changes made. We see you've already spoken to our Customer Experience team, but please don't hesitate to reach out if you have any further questions.Review from Raquel H
1 star03/05/2024
Exercise caution when considering this dog food for your sensitive pet baby(s). Unfortunately, my experience with it has been far from positive for my Chihuahua. Since November 2023, he has faced gastro issues sparked from a change to this diet, requiring visits to the vet's office. If your dog has any sensitivities or gastrointestinal problems, do a lot of research before trying this particular food. Despite my hopes for the fresh and human-grade qualities, the transition, even when done gradually, has been problematic for my pet.I am happy to hear that other reviewers have had a good experience with this diet as I realize nothing is a "one size fits all" scenario. I am not saying it isn't a good brand, but it did spark some issues with my sensitive boy.The Farmer's Dog, Inc. Response
04/02/2024
Hi ****** We know how distressing it can be when your dog isn't feeling well and we're sorry to hear that this was your experience. Every dog is different so we strongly encourage owners to speak with their vets before making a change in diet to ensure it's the right fit. That said, the health of the dogs we feed is our top priority and we take this very seriously. One of our specialists has reached out so we can provide any support we can. We'll be on the lookout for your reply there.Review from Edwin R
5 stars03/04/2024
February 29th 2024 I was charged $ ****** and still haven't received my purchase.Review from Carol B
5 stars03/03/2024
Our 18 year old dog loved the food even though it was only a short time before he passed away. He was very anxious when it was food time. They were very accommodating with my orders to fit our dogs needs. After I canceled my orders because of our dogs passing they were great and sympathetic. They sent a plant unexpectedly as a memory of our pet. I cannot tell you how pleased I was with this company and customer service.
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