Business Profile

Online Retailer

TeePublic

Complaints

This profile includes complaints for TeePublic's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

150 total complaints in the last 3 years.
55 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 2024/12/05 Item was purchased last December but not worn till recently. Upon first use and wash a defective seam was opened in the garment. TeePublic will not provide a replacement shirt as the length of their warranty has ********** no point in the purchase was I informed that I would be responsible for verifying the quality the product before use. At almost $30 for a t-shirt, I had expected to receive a quality product.I am seeking a replacement item, but would be satisfied with a refund.
Business Response
Date: 10/31/2025
The customer has been informed that this item falls outside the warranty period. To resolve this inquiry, a refund has been issued.
Customer Answer
Date: 11/03/2025
Better Business Bureau:

I have reviewed the response made by the business, refunding payment for the item, in reference to complaint ID ********. I would have preferred a replacement, but I find that this resolution is satisfactory to me and the matter has been resolved.
As of this time, 3 days post response from the business, the refund has not been issued to my method of payment. I will alert BBB if the payment has not been posted within 3 weeks.
Sincerely,

***** **********
Initial Complaint
Date:10/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Your Name: ******* ***** Address: **************************************** Phone / Email: [insert your email and phone number]Company Complained About: [Teepublic]Order Number: [Insert order number if available********* I placed an order for two T-shirts and one hoodie from [Company Name] on October 10, 2025. I paid for the order in full, but I never received any of the items.When I contacted the company to report the missing delivery, they provided a photo as proof of delivery. However, the photo clearly does not show my building or my front door. I informed them immediately that the package shown in the photo was not delivered to my address. Despite this, the company refused to issue a refund or send replacement items. Based on my experience, I believe this is a dishonest and potentially fraudulent business practice.Attempts to Resolve the Issue:I contacted the company multiple times after the alleged delivery to explain that the photo they provided did not show my property.I requested a refund or replacement order.The company refused both and stopped responding to my messages.Requested Resolution:I am requesting a full refund for the total purchase price of the two T-shirts and one hoodie or, alternatively, that the company immediately ship replacement items to my correct address at no additional cost.Supporting Documentation:Order confirmation and payment receipt Delivery photo provided by the company (showing a different location)Correspondence with the company showing refusal to refund or replace I am filing this complaint because I believe consumers deserve protection from companies that fail to deliver paid-for merchandise and refuse to take accountability. I request that the Better Business Bureau investigate this companys practices and assist in obtaining a resolution.Sincerely,******* ***** October 27, 2025
Business Response
Date: 10/28/2025
The **************** team is working to resolve this inquiry via email thread, and a resolution should be reached soon. We thank the customer for their continued patience as we resolve this issue.
Initial Complaint
Date:10/20/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #******** was placed on September 19 and never received. After a litany of email exchanges to determine the fate of the order, TeePublic was never able to supply any definitive relative information. A replacement order (#********) was placed, and it too has suffered a similar fate. Unfortunately, we were notified that the order shipment incurred an exception and was undeliverable because of an invalid address. Note this is the exact same address that we have used on countless orders in the past. A third replacement order (for some reason using the original order number of #********) was due to arrive on October 17. TeePublix's tracking page has now changed the package's delivery to October 21.We have complained but feel no one is listening or desires to find out why this remains an outstanding order. Ultimately, we want the products we ordered and paid or ...exactly a month ago today.
Business Response
Date: 10/22/2025
The **************** team has escalated this inquiry, and the customer should be reaching out soon to resolve this matter.
Customer Answer
Date: 10/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *******
Initial Complaint
Date:10/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order for 8 Tee-Shirts during a sitewide sale that came to ******. During this sale, there was a notation banner at the bottom of each product page on their site that promised free shipping for orders over *****. I was charged shipping anyway. When I asked TeePublic to refund the shipping charge, they noted that the free shipping offer was invalid during sitewide sales. The promise of free shipping said nothing about that caveat. In attempting to speak with someone at the site, I didn't get to speak to a human over the course of four replies. I was given ** Generated responses that reiterated and restated that it is their policy not to honor free shipping during a sitewide sale. The ** response directed me to their shipping policy FAQ. This is hardly good enough. The message said nothing about free shipping for orders over ***** UNDER CERT**N CONDITIONS. Nor was a link provided to said FAQ with the free shipping message on the product page. Nor should I be expected to have to check a FAQ in order to avoid a bait and switch of this kind. They made an offer I meant to use in good faith, then did not follow through. I was charged when I shouldn't have been in what is clearly a predatory and dishonest fashion. Adding insult to injury, I did not get to speak with an actual person this entire time. They merely had an ** reiterate the flawed policy at me and made no attempt to redress the issue.
Business Response
Date: 10/03/2025
As previously communicated, the Free Shipping offer is available only on non-sale days. This is expressed on the site. As a one-time courtesy, the shipping charge has been refunded. If the customer returns and purchases again from **********************, they must be aware of this policy. Future orders will not be refunded for shipping, as this has been communicated to the customer via email and on the site.
Customer Answer
Date: 10/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I received my shirts today, and did in fact receive word that my shipping charges would be refunded in the next three weeks. I do not appreciate that they insist that their policy is clearly communicated on their website, and that they seem to be doing me a courtesy by refunding my shipping charges in spite of this. This is not the case. I immediately went to their website and brought up a product description page, as there is a 25% off sale currently in progress according to a mailing they sent me just yesterday. I took a screenshot, highlighted and annotated the image where their description of the free shipping on 70+ dollar transactions occurs. That offer says nothing about being invalid in the face of any current sale. Only that it's valid in the lower *********************** the *** No link is given to the *** wherein the caveat regarding a sale is provided in or around that image.
They're not doing me a favor. The way the offer is presented is clearly meant to spur an impulse buy without any clear understanding of the facts; or their deliberately obscured shipping policy. If the caveat is communicated on their purchase confirmation screen, it wasn't something I noticed when making the purchase. I don't appreciate that they're attempting to appear magnanimous about this. Nor do I appreciate that they appear to have sent you what looks like an AI generated response on the matter as well. If it was not an AI generated response, then it would appear to be a form letter, which suggests that this issue is common enough to have warranted making a form letter to start with.
While I have been refunded my shipping cost, it feels more like a "Oh okay, you caught us this time. He just needs to be aware that we're not changing this 'gotcha' policy and not expect us to honor free shipping during a sale. We expect that our customers will thoroughly dig through our site and find this shipping *** that we've not provided a link to, and be aware that we don't honor the free shipping we're offering on the site during a sale. The onus is on the customer, not us to be clear about our policies and intent." This is hardly good enough. I expect that they should change the message on their product pages to reflect that it's invalid outside of the lower 48, and during a sale condition.
I will consider this issue resolved when they have done so.

Sincerely,

****** **********

Business Response
Date: 10/15/2025
The customer's suggestion has been given to the appropriate team for review. This change cannot happen overnight nor is the **************** team in control of what appears on product pages on the marketplace. As previously mentioned, the *** article for customers to reference(**************************************************************************************************************) does note that free shipping is offered during "select non-sale days". No further action can be taken by the **************** team.
Customer Answer
Date: 11/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

When last I checked, there still was no clear indicator that free shipping, shown on every product description page on TeePublic's site, is invalid if there's any kind of active sale. They merely refunded my shipping from my order as 'a one-time courtesy' after having been caught with their hands in the cookie jar. I'd like that my complaint not be closed until they've made visible steps to resolve the deceptive business practice.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** **********
Initial Complaint
Date:09/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This order of tee shirts was of poor quality. I was promised a full refund for the order and the very disorganized team at this company actually refunded another customer's order instead of mine. The disorganization continued for nearly 2 months, before I was given a partial refund and still await a full refund, as promised.
Business Response
Date: 09/26/2025
The **************** team has been notified of the issues this customer experienced and will be reaching out again soon to resolve this matter.
Customer Answer
Date: 10/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and the remaining portion of the refund has been processed.
However, the following message the business chose to send to me afterwards was not appreciated nor was it necessary:
"After reviewing your email history we are unable to provide additional assistance of any kind going forward on this order or past or future orders please be aware, any future orders placed are at your own risk. I apologize for any frustration this may cause.

Cheers,

*******
Customer Service Manager
**********************"
I had made it clear to the business before they sent this nasty message that I didn't intend to place future orders, based on the terrible customer service I had received and how disorganized this business is.
I feel it is important for potential customers to see the issues with this business.
Sincerely,

******* **********
Initial Complaint
Date:09/23/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
you guys are deceiving people with the wrong policies and content on it im ***** **** 33 from portugal ive signed up for teepubilc and promoted them to my 50K subscribers and now my students signed up they are suspended for not a single real reason and their customer support do not respond any emails and via live chat and my reputation gets damaged im signed up for this website since 2015 and ive been suspended and the new accounts while their policy states 3 days of waiting but they suspended within 1 day or few minutes and other side on **** says open as many storefronts as you wish but they suspended all of it and approving accounts with COPYRIGHT images of humans and not humans honest like us we work 3 hours creating accounts and now i need my account get opened and my students what i tell them
Business Response
Date: 09/23/2025
This inquiry can only be answered by the Legal team, and they cannot do so via this forum. They have been notified of your inquiry and will respond once it reaches the top of their work queue.
Customer Answer
Date: 09/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ****
Initial Complaint
Date:09/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have yet to receive my items even after being told it would be here 2 days ago. The **** dont speak English and are very rude. Request a supervisor and refused as well.
Business Response
Date: 09/22/2025
As noted to the customer, we would be happy to reship this order once we get confirmation of the correct shipping address. As of September 21, 2025, we are still waiting for a response.
Initial Complaint
Date:09/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********************************* is a small non profit animal rescue based in *******, **. We created an account with ********************** to host our designs and begin selling t-shirts, and with no prior contact and no warning as to what the issue was, thus barring us from the opportunity to resolve the situation, TeePublic deleted our entire account and banned us stating a violation of the terms and conditions on 09/02/2025. Upon receipt of this message, we immediately responded seeking resolution and reinstatement, as all photography, logos and artwork involved in our profile and uploaded designs is original to our team and commissioned by local artists and designers. After going through the canned appeal process, including the submission of an artist release form in the *** format required by TeePublic on 09/04/2025, we have heard nothing, and TeePublic has made zero effort to resolve the situation despite our numerous attempts to contact them. As of today, 09/11/2025, all of our original artworks commissioned by our local designer have been uploaded and are accessible to TeePublic while we have been entirely blocked from access and ability to edit or delete artwork from our account, and sell designs as originally intended. My sole hope with this complaint is to receive acknowledgement and reinstatement of our account. We are volunteer run, and it took a huge deal of effort and time for our team to launch that digital storefront which has now been ripped away with no communication from TeePublic.
Business Response
Date: 09/15/2025
The Legal team is the only team that can respond to this inquiry, and they can't do that via this forum. They've been notified of the inquiry, and they should be in contact soon.
Initial Complaint
Date:09/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 26 Ordered a shirt for my child from TeePublic for $27.37 when it was delivered it wasnt what was advertised which was a print that covered 3/4 of the shirt and what was delivered was a tiny 4 inch by 4 inch print. I emailed customer service and they let me know that they could replace it but not refund my money so I asked if the same thing would happen if I replaced it with a different shirt. The customer service told me that unfortunately they couldnt print on kids shirts anything but what I received. This company allows their third party printers to advertise a shirt that they cant provide and ask their customers to accept a replacement and not a refund when none of their printers can produce what they advertise as their product.
Customer Answer
Date: 09/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *******
Initial Complaint
Date:08/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received my shirt with a really bad print job. It's small, off center & angled a few degrees to the right. I have been trying to get in touch with customer service, but no one will get back to me. Their chat constantly says they are closed even though it also says they are open until 5:00 pm est.I needed this shirt for an event this Wednesday 8/27/25 & would like a replacement. I just need someone to get back to me about this. I cannot wait 48 hours for someone to reply when I already waited almost a week & a half for you to ship it to me. Not including waiting 2 days to drop it off to the post office after printing the label. I need a new shirt expedited.
Business Response
Date: 08/26/2025
The **************** team has been in contact regarding this inquiry and has let the customer know their options regarding this order. Any additional questions can be sent via the existing email thread with the team.
Customer Answer
Date: 09/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This item was for an event that I ordered within enough time for. Your company waited 2 days after shipping notification to send it out & on top of that, sent me a defective item. Then sent me a replacement that didn't arrive until the even happened. At this point, I just want my money back. I only ordered this for the event, you sent me a defective product & I have no use for this now.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ******

Business Response
Date: 09/11/2025
The customer confirmed that a reshipment was wanted, even after being told that it would not reach them by the date needed. Since this was the resolution chosen, no further action can be taken for this order. The email correspondence confirming this is attached.
Customer Answer
Date: 09/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
You never said it wouldn't reach me in time. You said you couldn't guarantee it would reach me in time. That's completely different. You also could have sent the new shirt out via overnight mail which would have reached me in time, but you didn't. Instead, you sent the new shirt via 2 day mail & because of that reached me a day later. When I agreed for you to send me a new shirt, I believed you were sending it out via overnight.
Send me a refund.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ******

Business Response
Date: 09/23/2025
As stated multiple times, overnight shipping is not available. As a one-time courtesy, your order has been refunded. Please note that overnight shipping is not available for future purchases of any products.
Customer Answer
Date: 09/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As stated multiple times, this was something that could have been told to me before you shipped my replacement item out. Instead, I was only told you could not guarantee it would get to me in time. Not that it wouldn't get to me in time. At the very least, you could have shipped from ********** which would have gotten to me within 1 day via ground, but instead you shipped from *****. Great way of taking accountability after the horrible print job on my original order.
Thanks for the refund. Atleast I have that after having to wear a ****** print job thanks to you.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

TeePublic is BBB Accredited.