Complaints

This profile includes complaints for TeePublic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TeePublic

  91 5th Avenue 5th Floor New York, NY 10003

  
• 

  TeePublic

  37 E 18th St Fl 4 New York, NY 10003-2001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order a coffee cup and the cup arrived broken. Need another one. Haven't even opened the box. could tell by the sound and the box is damage and you can see inside enough to see it broken. You can have the broken one back. In the same box it came in. You can tell that the box as not been open just damaged.

  Business Response

  Date: 08/25/2026

  To resolve this inquiry, please contact the REMOVEDteam via the Contact Us page at REMOVED.

• Initial Complaint

  Date:08/19/2026

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July 31st and it was never received. I contacted TeePublic on August 10th and they said they would re-ship my order and received a confirmation that the re-shipment shipped on August 11th and as of today (August 19th) I still have not received my order.

  Business Response

  Date: 08/20/2026

  The REMOVEDteam has received the most recent emails from the customer and will respond once we reach them in our work queue. Please note that ticket requests are answered in the order they are received, from oldest to newest - if multiple emails are sent, each one will push your ticket down with the newer ones, resulting in longer wait times. We promise to always get back to you ASAP and appreciate your patience.

  Customer Answer

  Date: 08/21/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved.  They did refund me my original payment. 
  
  Sincerely,
  
  REMOVED
  
  
  
   
  
  

• Initial Complaint

  Date:08/18/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm an artist who set up a tee public store in 2025. One thing that attracted me to selling on Tee Public was its fan art program: artists can create designs based on specific shows or movies and, if accepted, can sell them: you submit your art, they review it, then they do or don't give you the go-ahead to sell it. The review process is supposed to take a couple of months. More than a year has past, my fan art submission is still under review, and when I try contacting Tee Public, they simply do not respond. Seems questionable. As of today, I have emptied my store of all my designs, and would also like to delete my fan art submission, but I have no access to it until it has been reviewed. I would like Tee Public to release/ delete my fan art. I suspect that they are using the fan art program to attract artists, without following through.

  Business Response

  Date: 08/19/2026

  The REMOVEDand Legal teams can assist with this inquiry, but they cannot do so via this forum. You can contact them by email at REMOVEDand REMOVEDThey'll be able to assist once they reach the inquiry in their work queues.

  Customer Answer

  Date: 08/22/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  While I appreciate the invitation to contact TeePublic directly regarding my concerns, I have already tried contacting them directly with no luck whatsoever: they simply have not responded to any of my communications via their official web forms. The last message I sent used a form saying to expect a reply within 2 business days; its now a month later, and theres been nothing. Similarly, the fan art program guidelines say to expect a response within a few weeks, but it's now more than a year since I first submitted my fan art and, again, I have heard nothing (and in the meantime, the artwork sits in limbo, and there is no option to edit, remove, etc.). My overall experience with Tee Public is that they are prepared to earn revenue on artist work but not to actually communicate with or support said artists in a healthy or sustainable way.

   

  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  Business Response

  Date: 08/26/2026

  As previously stated, the REMOVEDand Legal teams can assist with this inquiry, but they cannot do so via this forum. You can contact them by email at REMOVEDand REMOVEDThey'll be able to assist once they reach the inquiry in their work queues. The REMOVEDteam cannot provide any insight into Artist account inquiries.

• Initial Complaint

  Date:08/13/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our package was not delivered to our address. I talked to the postal service and they said the address that it was supposed to be sent to was not where it was sent. Postal service will not tell me the address that it was delivered to but it wasnt ours. Tee public obviously sent it to the wrong address and told us to check with our neighbors which we already had. I also posted it on REMOVED. It was a REMOVEDaddress but was not the address we had given Tee Public. We just want a refund.

  Business Response

  Date: 08/14/2026

  As communicated to the customer via email and text thread, the order was reshipped yesterday evening.

• Initial Complaint

  Date:07/26/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three t-shirts and some stickers from this business. There policy is that you can exchange merchandise that doesn't fit or is not as it appears. Two shirts were two big, one of those also had the printing too high, and the third shirt is too small. I have been attempting an exchange since July 10th. I am sending you my complete communication with them. After I send them pictures as they ask, they stop responding to me. I would like my money refunded with tax or the exchange as requested. Either one of those solutions is acceptable at this point.

  Business Response

  Date: 07/27/2026

  The REMOVEDteam is reviewing the most recent communications from the customer and will be in touch once they reach the inquiry in their work queue. Please note that ticket requests are answered in the order they are received, from oldest to newest - if multiple emails are sent to us, each one will push your ticket down to the end of the queue, resulting in longer wait times.

  Customer Answer

  Date: 08/05/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  I was unable to respond within the allotted time. I have been trying to work with the company to resolve the complaint, but it has not been resolved yet. I can forward you my most recent communication with them. I have yet to get my money or an exchange from them. 

   

  Please reopen this complaint. It is not resolved. Now there is a second order that needs fixing. That is why I have been waiting. It has been a month since the first time I ordered and no resolution has happened. 

    

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  Business Response

  Date: 08/06/2026

  The Customer Service team reached out on Monday and Wednesday of this week to continue the conversation and has not heard back. Once we hear from the customer, we can work to get this resolved.

• Initial Complaint

  Date:07/10/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tee Public make t shirts and they offer a guarantee to replace or let you return you t shirt for a refund if you are not satisfied with your product. I was not satisfied with my shirt and Ive showed several photos where they messed up on the printing yet no one will message me back to help. Also printing of the design was suppose to be placed higher near collar

  Business Response

  Date: 07/13/2026

  This inquiry is in the REMOVEDteam's work queue, and the customer should hear back soon as the team reaches it. Thank you for your patience!

  Customer Answer

  Date: 07/14/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  This company has messed up on several shirts that I have ordered . I ordered a green lantern shirt few months ago and the logo was half the size of advertised photo. Something needs to change 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  Business Response

  Date: 07/21/2026

  The team replied to the customer on July 13th with our proposed resolution and did not receive a response from the customer. If they wish to take further action, they can reply to us via the existing email thread.

• Initial Complaint

  Date:07/10/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone is using our business and likeness (REMOVED). The person REMOVEDgirl created an account with REMOVED, located in REMOVED, uploaded our logo and image and have been selling our merchandise. We did not authorize or approve of this person or company selling our company. We would like the company (Tee Public to remove our product from their website and will be suing for copyright infringement

  Business Response

  Date: 07/13/2026

  This inquiry and the email thread regarding it have been brought to the Legal team's attention. They are the only team that can assist with this matter, and they cannot do so via this forum. Once they reach the inquiry in their work queue, they'll be in contact.

• Initial Complaint

  Date:07/06/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My TeePublic designer account was suddenly closed without any clear reason or prior warning. I am an independent designer, and all the designs uploaded to my store are 100% original and belong entirely to me. I have not violated any copyright or intellectual property policies. I am ready to provide all the original source files (such as .PSD or .AI) to prove my ownership of the work. I kindly request the TeePublic team to review my case and reactivate my account so I can resume my work and recover any outstanding earnings. My registered store email is: REMOVED

  Business Response

  Date: 07/07/2026

  The Legal team is the only team that can handle this inquiry, and they cannot do so via this forum. They have been notified of this inquiry and should be in contact once it reaches their work queue.

  Customer Answer

  Date: 07/11/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   TeePublic has not provided any direct or helpful response regarding why my account was suddenly closed. They completely ignored my previous inquiries, and their response to this complaint does not resolve the issue or offer a solution to reinstate my account. I still demand a clear justification or the immediate restoration of my store.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  Business Response

  Date: 07/20/2026

  The Legal team is the only team that can handle this inquiry, and they cannot do so via this forum. They've been made aware of the inquiry and should be in contact once they reach it in their work queue.

  Customer Answer

  Date: 07/27/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I haven't received any response from the teepublic support team. Please contact them again.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  Customer Answer

  Date: 07/30/2026

  This is the last message I received from teepublic

  REMOVED
  
  This is to notify you that, as a result of a violation of our terms and conditions, we have removed or disabled access to the material that appeared at REMOVEDand have deleted your account.
  
  Please note that our removal of the aforementioned material and our deleting your account may result in the interruption or cancellation of previous processed orders involving your submissions to TeePublic.
  
  If you believe that your work has been removed or disabled by mistake or misidentification, you are welcome to contact us and we will consider the matter. However, nothing herein shall be construed as an agreement or course of dealing by us to in the future take any action or refrain from taking any action, and TeePublic reserves all rights.

  Business Response

  Date: 08/04/2026

  The Legal team is the only team that can assist with this inquiry, and they cannot do so via this forum. They can be contacted at REMOVEDThey've been notified of this inquiry and will reach out once they reach it in their work queue.

• Initial Complaint

  Date:07/01/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a shop account that was taken down (rightfully so I didnt realize the mistake I made as Im new to this) and as soon as it got deactivated, there are designs with my name on merchandise that people are selling. I have tried contacting them every way possible and keep getting a generic prewritten message back with no communication. Photos are not my artwork but my name.

  Business Response

  Date: 07/02/2026

  The Legal team is the only team that can handle this inquiry, and they cannot do so via this forum. They have been notified of this inquiry and should be in contact once it reaches their work queue.

• Initial Complaint

  Date:06/30/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The shirt received was an inferior brand then what was promised before purchase. TeePublic has a "we will make it right Gauran-Tee" and they will not ship another shirt in a quality brand nor issue a refund.

  Business Response

  Date: 07/01/2026

  As explained in our response to the customer, the brand used depends on the customer's selection and fulfiller availability, and we can't guarantee or specify which brand will be used for specific orders. Our apologies for the inconvenience.