Complaints
This profile includes complaints for Talisa US LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 35 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Cuban Link Chain from Talisa Jewelry on November 2, 2023. Talisa Jewelry activated a rewards program membership for me at checkout that I was unaware of and didn't want. They then charged $29.95 on the following dates:December 10, 2023 January 7, 2024 May 6, 2024 June 6, 2024 July 6, 2024 August 6, 2024 September 6, 2024 October 14, 2024 November 6, 2024 December 6, 2024 January 6, 2025 February 6, 2025 March 6, 2025 April 10, 2025 I only realized that they had been making unauthorized charges on the card that I used to make the single authorized payment $92.75 on November 2, 2023 after I received an email from my credit card company indicating that a charge from Talisa Jewelry was declined due to my credit card balance being over the limit. I have not purchased any additional items from Talisa Jewelry or authorized any charges to my credit card other than the November 2, 2023 purchase. I am requesting that all unauthorized charges from Talisa Jewelry be refunded to my credit card and that no further unauthorized charges from Talisa Jewelry be charged to my credit card. Please contact me if you have any questions or need additional information. Thank you in advance for your assistance with this matter.
Business Response
Date: 05/08/2025
Dear *****!
Thank you for reaching out and for sharing your concerns.
Were very sorry for the confusion and inconvenience this has caused. However, wed like to kindly clarify that your VIP membership was already cancelled, and a full refund for all 12 charges has been processed during a previous phone conversation with one of our call center agents on May 6th 2025.At the time of your original purchase, the VIP membership option was selected at checkout, which granted you an instant VIP discount, free expedited delivery, access to limited sales, repair and exchange services free of charge. This option does include a recurring monthly fee, that is stored as a store credit, that could be used on future purchases. Please note that customers always have the option to choose a one-time purchase instead of the VIP membership.
We understand this experience was frustrating, and we truly value your feedback. Please rest assured that there will be no further charges to your card from Talisa Jewelry, and your membership has been fully cancelled.
If you are satisfied with how your concern has been handled, we kindly ask that you mark your complaint as resolved. This helps us continue to improve our service and ensures that your case is fully closed.
Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Customer Service,I am writing to formally complain about misleading practices related to my order #**********, placed on August 30, 2024, at 9:29:52 PM. I purchased a gold necklace (Helena ******* and was offered a VIP discount of $27.80 at checkout. However, there was no clear explanation that accepting this discount would enroll me in a monthly VIP membership with a recurring fee of $29.95.I was unaware of this subscription and have just discovered that Ive been charged monthly since December 9, 2024. This kind of deceptive marketing offering a one-time discount in exchange for ongoing charges buried in fine print or unclear terms is unethical and feels like a scam.I demand a full refund of the VIP fees charged since December 9, 2024. I never agreed knowingly to this membership and would have never accepted a $27.80 discount in exchange for recurring monthly fees.Please process my refund immediately and cancel any ongoing charges. I urge your company to reconsider these misleading practices, which only serve to erode trust and damage your reputation.Sincerely,**** *******Business Response
Date: 05/08/2025
Dear ****,
Thank you for reaching out and for bringing this to our attention.
Were very sorry for the confusion and frustration caused. However, we would like to kindly inform you that your VIP membership has already been cancelled, and a full refund for the VIP charges has been processed on Sunday, May 4th 2025, immediately after receiving your email.
At the time of your purchase, the VIP discount option was selected at checkout, which included an immediate discount in exchange for enrollment in our monthly VIP program. This information is displayed during the checkout process, though we understand it may not have been as clear as it should be. Attached you can find a screenshot from the checkout, where is displayed the difference between VIP and One-time purchase, and the information regarding monthly charges. Please note that customers always have the option to choose a one-time purchase instead of the VIP membership.As part of the VIP program, members receive exclusive discounts not only on the initial purchase but also on every future order while the membership is active.That said, we understand that this was not your intention, and we have taken all the necessary steps to ensure your account is no longer enrolled in the program.
If you are satisfied with how your concern has been handled, we kindly ask that you mark your complaint as resolved. This helps us continue to improve our service and ensures that your case is fully closed.
We truly appreciate your feedback and will continue working to make our communication more transparent and user-friendly. Rest assured, no further charges will be made to your card, and your membership has been permanently cancelled.Initial Complaint
Date:03/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Talisa Jewelry activated a rewards program membership for me at checkout that I was unaware of and didn't want. They then charged me ***** on February 10 and January 13 this year..Business Response
Date: 03/19/2025
Dear ****!
Im truly sorry to hear about this situation and understand how frustrating it must have been to discover unexpected charges on your account. The last thing we would ever want is for you to feel misled or inconvenienced.
Please know that I have fully refunded the charges of $29.95 for both January 13 and February 10, and I have also canceled your VIP membership to ensure that no further charges occur. You will no longer be enrolled in this program.
We deeply value our customers and want to make things right. If this resolution has addressed your concerns, we would sincerely appreciate it if you could consider resolving your complaint. However, if you need anything else or have any lingering questions, please dont hesitate to reach out. Your satisfaction is very important to us, and we want to ensure you feel fully taken care of.
Once again, I truly apologize for any frustration this may have caused. Thank you for giving us the opportunity to resolve this for you.Customer Answer
Date: 03/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** ******
Initial Complaint
Date:02/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a necklace on January 27th. I did not receive any information on getting it anytime soon. I contacted the company via email on 2/10 stating I wanted to cancel order since it was never even shipped. I received response the next day on 2/11 from a ******* stating it was already dispatched and on its way that was Tuesday. It is now almost Saturday and after tracking it, it still shows it has not been shipped. Absolutely ridiculous and a fraudulent company. I contacted them again stating I wanted to cancel order because it is still in ********* and has been for a week now with no movement and now no one is replying to me. I just want my money back, Very shady company.Business Response
Date: 02/24/2025
Dear ******!
We sincerely apologize for the frustration and disappointment this situation has caused you. We completely understand how upsetting it must be to experience delays and difficulty tracking your order.
Unfortunately, the order was lost in transit, but please rest assured that this was not due to our fault. That being said, we take full responsibility for making things right for our customers, which is why we have already refunded your order.
Additionally, as a token of our apology for the inconvenience, we would be happy to offer you a discount on a future purchase should you wish to order from us again.
We truly appreciate your patience and understanding.Customer Answer
Date: 02/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *******
Initial Complaint
Date:10/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a gift for my sisters birthday and every month since I have received a charge for $29.95. I am seeking a refund for any successful charges other than the actual product I purchased.Business Response
Date: 10/25/2024
Dear *******!
Thank you for bringing this to our attention, and I sincerely apologize for any confusion or inconvenience this has caused. When placing your order, it appears the VIP membership option was selected during checkout, which activated a monthly charge. I understand how unexpected this may have been, especially since you intended only a one-time purchase for your sister's gift.
To resolve this fully, I have canceled your VIP membership and refunded all charges associated with it. Our team is committed to ensuring your experience with us is smooth and positive, so please dont hesitate to reach out if you have any further questions or if theres anything else we can do for you. Thank you again for your feedback and for giving us the chance to make things right.Customer Answer
Date: 10/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ********
Initial Complaint
Date:09/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Having worked in the banking industry for over 30 years, I am well aware of the laws protecting consumers from deceptive business practices. This company automatically populates a VIP box during checkout without clear explanation and as such charges you a monthly membership fee that you don't know about until you find your credit card statement.When you contact them, all they say is that we agreed to the VIP status during checkout.They will not refund your money.They should be required to change their online checkout practice so that the VIP box is NOT automatically populated.Business Response
Date: 09/12/2024
Dear *****!
I sincerely apologize for any confusion regarding your VIP membership. Please note that I have already canceled your VIP subscription as requested. During checkout, there was an option to select the VIP membership, as well as an option for a general purchase. According to our system, you made a purchase with a 20% VIP discount and used $75.20 of your VIP Gems (store credit), which means you took advantage of the VIP perks.
Ive attached an invoice for your reference, along with a tracking link for your product, which is currently on its way: **************************************************************************************.
If you would prefer to return the item and have the store credit refunded, please contact us and send the product back. Once we receive the item, well issue a refund for the store credit.
Thank you for your understanding, and please feel free to reach out if you have any further questions.Customer Answer
Date: 09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a bracelet for my wife on July 31st. It is now Sep. 10th. Order still states in production. I have emailed and called multiple times. No answer, no response. I understand that some orders may take longer than expected, but no response or update from the company is horrible customer service.Business Response
Date: 09/12/2024
Dear *****!
We are truly sorry for the misunderstanding and the lack of communication on our part regarding your recent order. We understand how frustrating it must have been for you to experience delays without receiving timely updates from us, and this is not the level of service we strive to provide.
Your order, placed on July 31st, is indeed taking longer than expected, and we completely acknowledge the lack of responsiveness to your emails and calls. This is certainly not the customer experience we aim for, and we apologize for falling short in keeping you informed.
I am happy to let you know that your order is finally on its way, and you can expect it soon. As a gesture of our sincere apology for the delay, I have also issued a 10% refund on your order. You should see the refund reflected in your account shortly. We hope this small token of our appreciation helps make up for the inconvenience youve faced.
We truly value your business and trust in Talisa Jewelry, and we are grateful for your patience. Please feel free to reach out if you have any further concerns or questionswe are here to help, and we want to ensure you receive the best service possible going forward.
Thank you again for your understanding, and we hope the bracelet is something your wife will treasure for years to come.Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a bracelet for my wife for our anniversary in August. First, it arrived much later than anticipated and the quality is not great. Now I have just been charged $30 for some VIP service they have. I never agreed to a VIP service. When I placed the order it was stated I was getting this service for free with my order. I never agreed to a monthly charge for this. I dont want or need this service. Shady business practices and subpar products! We will certainly never buy from them again!Business Response
Date: 09/11/2024
Dear *****!
Thank you for taking the time to reach out and share your concerns. We sincerely apologize for the frustrations you've experienced with your recent purchase and the unexpected VIP membership charge.
Regarding your order, we see that you saved 20% on your initial purchase by selecting the VIP program during the checkout process. While the VIP option provides ongoing benefits such as discounts on future orders, we understand that this may not have been your intention. There is indeed an option to make a one-time purchase without enrolling in the VIP membership, and we regret any confusion caused by this during your ordering experience.
We have already canceled your VIP membership, so you will not be charged any further, and we have also refunded the $30 fee associated with this service. Please see the attached screenshot for confirmation of the refund.
We're truly sorry to hear that the bracelet arrived later than expected and that the quality did not meet your expectations. We take great pride in offering high-quality products, so it's disappointing to hear that this was not your experience. If you would like, we can further discuss the quality concerns and explore possible solutions, such as a return or exchange.
Our intention is never to mislead our customers, and we take feedback like yours seriously to improve our service and product offerings. While we are saddened to hear that you may not wish to shop with us again, we value your input and would like the opportunity to make things right.
If you have any further questions or would like to discuss your order in more detail, please don't hesitate to reach out. We're here to help.Initial Complaint
Date:09/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a necklace for my husbands birthday, I also saw a new charge for a VIP membership without my authorization since my purchase I would like to cancel and recieve credit for the money spent.Business Response
Date: 09/06/2024
Dear *****!
Thank you for bringing this to our attention. We understand your concerns regarding the VIP membership charge and appreciate the opportunity to clarify the situation.
We have thoroughly reviewed your account and confirmed that all VIP membership charges have been refunded back to May. These refunds cover transactions from ******************, March, and February. Furthermore, your VIP subscription, which was selected during the checkout process for your purchase, has been fully canceled.
To provide complete transparency, Ive attached screenshots that detail the refunds and the cancellation of the VIP subscription.
We apologize for any confusion or inconvenience this situation may have caused. Our goal is to ensure a smooth and satisfactory experience for our customers, and we regret any oversight that led to this issue. If you have any further questions or require additional assistance, please dont hesitate to reach out.
Thank you for your patience and understanding. We hope your husband enjoys the necklace.Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a bracelet for Fathers Day , received said bracelet . But then every month after (June, July, August) they continued to charge me $29. I caught it in August. Shady.Business Response
Date: 08/19/2024
Dear *********!
Thank you for bringing this to our attention. I would like to clarify that during the checkout process, the VIP option was selected, which resulted in the recurring monthly charges of $29. While this option provides additional benefits, I understand that this may not have been your intention.
I see that you have already spoken with one of our agents, and Im pleased to inform you that the charges have been successfully reversed. Please rest assured that weve taken the necessary steps to address your concerns.
If there is anything else you need or if you have further questions, feel free to reach out to us. We're here to assist you and ensure your satisfaction with our service.
Thank you for your understanding, and we appreciate your continued support.
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