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Business Profile

Online Retailer

Paint by Numbers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for multiple paintings on ************************************ over 2 months ago. Have not received an email on shipping and have sent multiple emails inquiring as to the status of said order as well as multiple emails requesting my order be cancelled and my money refunded and have not had one response. So i am asking that the BBB step in and help me get this issue resolved.

  • Initial Complaint

    Date:05/08/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Paint by Numbers has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******** *****

  • Initial Complaint

    Date:03/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom paint canvass on 12/01/2024. I did see that it could be expected delays of or around 8 weeks for custom work.1.5 months later I emailed regarding an update. No response at all.I again emailed 2 months later. Again no response. Mind you the email says they typically respond within 24 hours I later got a response on 2/24/25 (almost 3 months after original order) stating that the item I ordered was no longer being made or offered.I denied any alternative product and requested a refund.There was no response. I have also emailed burnouts times since and no reply. Im sure this company has satisfied many customers, but I am also **************************************************** more than one way

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a paint by number kit from Miicreative and realized several of the paints were dried up. I sent multiple emails for additional paint with no response. I then just went ahead and ordered their basic additional paint kit in June 2024 hoping I could at least attempt to finish the painting. I have not received the paint that I paid for.

  • Initial Complaint

    Date:01/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Paint by Numbers regarding complaint ID ********.

    Sincerely,

    *****************
    ail, they have never responded to any of my additional requests for support. I have asked that they either send more paint or refund my money since the projects cannot be completed with the miniscule amount of paint provided. This is obviously a scam company that has no interest in standing behind their products and providing the necessary paints needed to complete the projects.

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the item purchased. It was damaged by having dried paint in the containers, I am unable to contact any one.I just want the paint to be replaced.I have called dozens of times, I only get recordings. It also tells me to email.I have emailed dozens of times to what appears to be robo chats. I have requested a live conversation only to be chatted back with the lines are down.I am not sure where else to turn.I would appreciate any help I can get.

Paint by Numbers is NOT a BBB Accredited Business.

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