We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Nexar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Nexar's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nexar has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Nexar

      205 Hudson St New York, NY 10013

    • Nexar

      29 W 17th St New York, NY 10011

    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the Nexar beam 2 camera about a year ago. I purchased a subscription for $9.99 a month. Not long after the purchase, I wanted to switch my plan from the monthly plan to the annual plan (for ~$95 annually). They said at that time there was no way to switch the plan and they were "actively working on it". It's been a year since that first conversation and I still cannot switch the to an annual plan. I asked to cancel my plan and they said the camera will not work unless I have the plan. The subscription is for remote access to the camera, storing clips in the cloud, gps tracking, etc. I should at very least be able to get video from the camera via a local connection, but they said it doesn't work like that. So essentially i'm married to this dashcam. When I bought it in 2024, there was nothing that said the camera would stop working if I didn't have a subscription.

      Customer Answer

      Date: 08/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *********



       

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a nexar one dash cam. I keep reaching out to customer service and they are not helping fixing the issue at first. It was a connectivity issue then it was other issues suchas the picture not being clear the video not being clear the issue not being resolved with connectivity problems and now theres a nonstop issue with the cam to where the customer service representative is not assisting me. This was a $500-$600 unit And I purchased a one year advance LTE connectivity issue which is the main issue. Im having right now, customer service is doing a copy paste and not assisting with my job. **** did not assist me with the assistance that I needed neither of the other staff members I asked for a supervisor and they failed to allow me to speak to a supervisor. You should be ashamed of yourself doing this to a disabled veteran.

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The original Nexar One dash cam was purchased 11/2023 and issues began 3/2024. After much troubleshooting, it worked on 4/8/24 and then it failed again on 4/28/24. So they finally sent me a ***lacement in June ********************************************** I haven't been able to create clips from the camera since October 2024 as was needed for an insurance claim so I had to record the video with my screen record and send it to the insurance *** that way. It almost tanked my claim because it wasn't an original recording/clip. I had to buy a cheap dash cam in the meantime because this one doesn't work. Fast forward to 3/2025 and I'm still having issues with the camera. So they gave me a free subscription for 3 months and promised it will work after that timeframe without needing a paid subscription. If it needs the subscription to be active in order to work (even though it's supposed to be functional without said subscription) then that's false advertising! I also feel that they drew out the troubleshooting so as to invalidate the warranty and keep from having to ***lace, fully refund, or exchange the dash camera.

      Customer Answer

      Date: 05/04/2025

      Better Business Bureau:

      At this time, I have not been contacted by Nexar regarding complaint ID ********.

      Sincerely,

      ******* ****-*****

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been reaching out to the company for the past two weeks in regards to getting my cam working due to me changing my phone number and signing up with a new number my cam is now telling me I am not the owner I contacted Nexar plenty of times regarding this matter they are no help they actually ignored my messages and told me that they will put in a ticket to the engineer so they can switch the number they also told me that they would get back to me and never have reached out to me I have emailed and message the company and they have yet to resolve my problem. I want this problem resolved as soon as possible this is ridiculous.

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dash camera from Nexar and received it in January 2024. Shortly after, in August of 2024 the back of the camera essentially exploded and popped off of the camera, and I was sent a refurbished camera from Nexar, which has never worked properly. I struggled for months to even get the camera to connect, but once I finally had enough and reached out to Nexar, they completely avoided the issue and said it wasnt covered by their one year warranty that covers ALL of their cameras. I was sent a faulty refurbished dash camera from Nexar and instead of making it right with the customer, theyve avoided me, ignored me, and deleted any kind of comments on social media. This company does not appreciate their customers or follow their own policies.

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a Nexar One camera. It worked for a while, but now doesn't work at all. It won't connect or record. It's essentially a $399 paperweight. There is no phone number to call. The help chat is no more than a virtual assistant that puts you off with sayings like "rest assured we're taking care of you". Those promises aren't actually met with any action. I simply want a new camera or to be refunded.

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a dash cam and I returned it and I got replacement but the replacement not working after trying many times with the customer service and they ignoring my messages now because I need my money back or I need the camera to work

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two nexarOne cameras from this business, and they both stopped working in October of this year. I have contacted nexar and chatted with their techs, but as of yet, my issues have not been resolved. Initially the techs were trying to help me, but after about four or five days of chatting, they stopped responding, and it has been over a week since I have heard anything about my problem.

      Customer Answer

      Date: 12/20/2024

      At this time, I have been contacted directly by Nexar regarding complaint ID ********, however my complaint has NOT been resolved because:

      I have exchanged emails with the business' representatives, but they have not resolved my issue. They seem to be trying to place the blame on me for their products' failures, but I used the them properly and did nothing to cause their failure. To this day, I have not been able to talk to anyone about my issue.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 3, 2024, I purchased the Nexar beam2 Dashcam with Prepaid subscription for a total of $370.04. The order was delivered on July 5, 2024. On the same day, I attempted to set up the dashcam. However, I was having multiple issues with the dashcam. The most important issue was that I was not able to view dashcam footage unless I was connected to the dashcam in the same vehicle. I contacted support multiple times who attempted to give me troubleshooting, but it ultimately did not work. On July 7, 2024, I requested a return label for the item and received it in my email. On July 23, 2024, I dropped off the return package at the local **** office with tracking number **********************. The return package was delivered at the destination address on July 25, 2024. On July 26, 2024, I received an email from Nexar stating that a refund of $370.04 was issued for the return, however, I never received the refund. On September 17, 2024, I filed a dispute with my credit card company and there is currently no update on the status of the dispute. I am requesting a refund of $370.04 to my credit card for the return of the dashcam. Attached is the following images: The first one is the return label Nexar sent me for the return. The second one is the tracking confirmation that it was delivered at their return facility. The third one is an email that I received after it was delivered there that the refund was processed, but I never received one.

      Customer Answer

      Date: 11/29/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Nexar has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** *******

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My cameras power button broke under warranty and they refused to replace it or refund me the money.

    Nexar is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.