Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ring in February 2024 as part of VIP ************** asked twice for shipping fees.Ironic because my ring was never shipped over a year later.Kept promising product, but no delivery. No option for refund. Some people received rings and said that product was useless.Why charge additional shipping if that wasnt used to ship ring?Paid over 215 and did not receive anything but a ring sizing kit. Did not respond to emails since September 2024 when promised to send ring.Extremely disappointed that I cannot receive refund. ********* and unethical company.

  Customer Answer

  Date: 05/30/2025

  At this time, I have been contacted directly by Mirror Health Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

   

  Mirror Health asked me to pay yet another fee to their shipping manufacturer to send the ring I was promised and never received. 
  

  its funny also because the ring they mentioned is not gold size 9 . It was blue and another size and I filled out forms more than once and included shipping payments last year! It does not feel good to be scammed but I  no longer trust a word they say. What nerve they have asking for more money! On ******** they have asked their supporters for more money to cover their debt when they have outright lied to their customers who literally paid hundreds in faith of their product. They sent this email after they deleted their ************** but I have all the screenshots from their false promises and lies.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** ***

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a health tracking ring from this company. They sent me the wrong product and initially said that they would make sure to prioritize your exchange for the correct ring. This was in October of 2025. Since then they have not not exchanged my order and have not responded to my repeated requests for them to exchange it for the correct product. Im at my wits end. I have been beyond patient, I spent $250 and I would have been satisfied with an exchange but at this point I feel so disrespected that I just want a refund.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December, I bought my husband a ring for Christmas on 12/18/24. It was $250. They shipped a ring sizing kit and it was received on 12/21/24. We selected a ring size and on 12/26/24, it was confirmed. However, the ring NEVER shipped out and it was never received. I reached out to the business multiple times (the only way to contact them is via email). The most recent was on 2/4/25. They have yet to respond. I paid $250 for a product that was never sent and I would like my money back.

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through their pre-order Indigogo campaign. Some customers received their rings, and others did not. They said to email them if there was a problem. I emailed to say that I did not reive what I paid for. I initially got a response *** a form to re-order, but never received any confirmation. Since that day, I have emailed and messaged on social media on multiple occassions, and they refuse to acknowledge or respnd every single time. Even when I filled out a "missing ring" form that they posted on social media. I am sick of hte gaslighting and I want my money back.

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Mirror Health Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** ****
  

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the product through a crowd funding campaign. After many delays company shipped the wrong product. They are unwilling to refund the money and unable to ship me the right product. If a company is unable to provide what you paid for, they should refund money. This is a lot of money and they did not deliver what they guaranteed. The other option is is to ship the correct the product actually ordered out. It has been months and I have no resolution other than being out of pocket $470.

  Business Response

  Date: 12/08/2024

  First and foremost, thank you for bringing your issue to our attention via the Better Business Bureau. We understand your frustration and want to ensure that your concerns are fully addressed.

  We acknowledge the significant delays and challenges surrounding your order. While we have repeatedly explained that we are not declining to resolve the issue, I want to clarify that we have run into an unfortunate situation where we have completely run out of stock of the size 9 rings. Unfortunately, this means we cannot fulfill the exact product at the moment.

  Please understand, as a crowdfunding project, our capacity to issue refunds is very limited. We are being brutally honest with youunlike established companies with reserve funds, we simply do not have the financial resources to refund payments, as we do not have that money available. Our current focus is on reproducing the rings, and we are asking for your patience during this process.

  We remain committed to fulfilling your order, and we would appreciate your understanding while we work to resolve this. We will continue to keep you updated and informed on the progress, but we kindly ask for your continued patience.

  Thank you again for your understanding and patience as we work through this.

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Their response is correct. However, there is more to it. I have two rings that are incorrect; so they shipped me (2) incorrect items and are unable to address either. The only response I receive is they do not have stock. They do not advise when they are going to have the stock or if they ever intend to produce the correct product ordered in the correct sizes and finishes that I paid for. My assumption would be since there is no advisement on new product that they will not actually produce additional rings. They currently have an active for sale on their website the ability to add to cart and check out both rings in the correct color and size that I ordered. Sounds extremely suspicious that they allow a consumer to purchase product today (that they are unable to right my order from 7 months ago for? 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for ring in Feb. months and months of delays. Finally shipped in Sept. was a cheap product with no app so useless. Still today unable to use the product paid for and they refuse to issue refunds or respond to complaints.

  Business Response

  Date: 11/02/2024

  Thank you for bringing your concerns to our attention through the BBB. I sincerely apologize for the inconvenience and frustration you've experienced regarding your ring and the app./

  I want you to know that we have a dedicated customer service team ready to assist you. They are here to troubleshoot any issues you're facing and can escalate your case to our technical team for further improvements.

  We understand that the app and the ring may not be perfect, and were committed to doing our best to help you with everything we can.

  If there's anything specific you'd like assistance with, please feel free to let us know and we'd be more than willing to resolve it for you.

  We appreciate your understanding as we work to improve your experience.

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a smart ring from mirror health. it was supposedly shipped to me in september. per the tracking info given by mirror health, the tracking indicated it got all the way to my city but was then returned to mirror health due to an insufficient address used in shipping. mirror health had confirmed they received the item back. but they are now saying its out of stock and they dont have any in inventory to send to me. they have not answered my inquiry on why they didnt just send me the ring they received back. they are now saying they need to manufacture more and are they telling me any more info. just saying they are sorry.

  Business Response

  Date: 10/25/2024

  Thank you so much for keeping us updated, and I apologize for any inconvenience. We truly understand your disappointment and want to reassure you that were here to help resolve this as smoothly as possible.
  We have actively responded to each of your emails and worked to address your concerns as promptly as possible.

  Although the ring initially showed as delivered and later marked returned to sender due to an address discrepancy, it has yet to arrive back at our facility.

  While your preferred color is currently out of stock, wed be glad to offer an alternative color option from whats available to expedite the process for you. Were committed to ensuring youre satisfied with your order and appreciate your patience as we work through this with you.

  Thank you again for allowing us the chance to resolve this to your satisfaction.

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Four days ago I emailed you saying I would accept a substitute color.  This was in response to your suggestion offering a replacement and that if I would accept this compromise, youd send it asap. I asked you when you would be mailing the substitute and what the tracking number is but have heard nothing.  No confirmation of sending the substitute item.  Furthermore you represented (via your tracking information) that you received the original which was returned to you due to your use of an insufficient address.  Again, this is what your tracking information indicated.  

   Have you sent the substitute?  If so, what is the tracking number?  If not, when?

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 11/16/2024

  I wanted to let you know that the replacement ring was manually processed and, according to our system, it shows as successfully delivered.

  Ive shared a screenshot of the delivery confirmation for your reference

  Could you kindly confirm if youve received the ring on your end? Your confirmation would help us ensure everything is resolved correctly.

  Thank you so much for your patience,. 

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:
  After much frustration and attempts to either get a refund or the substitute product, I confirm that I received the substitute. Mirror Health was difficult to communicate with, and was less than responsive until I reached out to you (BBB) so I thank you to the BBB. (complaint ID *********  

  Sincerely,
  
  ***** ********
  
  
  
   
  

  
  

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/27 purchase mirror ring. A startup. Fees were added for ring size and delivery charges Was told it was coming it was lost it was being made it was stuck some where.The business changes names after the purchase. They would ignore emails. They block people from writing negative on there FB page. Seems like an AI response to any questions. I still dont have the ring 10/21. Asked for refund they said no. Asked my bank for chargeback and got denied because its over 60 days!

  Business Response

  Date: 11/09/2024

  First and foremost, I want to sincerely thank you for your support and for bringing your concerns to our attention. I truly understand how frustrating and disappointing it must have been to experience all these delays and communication gaps. As a small startup, weve faced numerous challenges along the way, and while I know that doesnt excuse the issues you've encountered, I want to be as transparent as possible.

  From the beginning, our intention was to create something special, and we deeply appreciate everyone who believed in us by supporting this project. However, as a young company with very limited resources, we've encountered several setbacks and delaysproduction issues, shipping missteps, and, yes, sometimes weve been overwhelmed on the customer service side. Were a tiny team (honestly, just a handful of people) working tirelessly to resolve every issue, but that has meant longer response times than anyone would want.

  Regarding the refund request: because the funds from the campaign went directly into producing and shipping the rings, we're unfortunately unable to process refunds at this stage. These funds were not pocketed but fully reinvested into bringing the product to life. We sincerely wish we could have done things better, but as a startup, were still learning and improving along the way.

  I want to address your concern about blocking negative commentsplease know that its never been our intention to silence anyone. We welcome all feedback because its crucial for us to improve. Were not perfect, and we know weve made mistakes, but were committed to getting better and ensuring that every supporter feels heard.

  Thank you for your patience, and again, we are truly sorry for all the frustration. If theres any way we can make it right, please reach out, and well do our utmost to assist.

  Customer Answer

  Date: 11/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  you have had every excuse in the book. Some people got refunds. Some did not. Me one of them.  I received the ring and its *****. Doesnt even pair with its own app!! This has gone on for too long and there are many people that backed you and supported you and we have had no honesty in return. Please do the right thing here.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *********
  
  
  
  
   
  

  Business Response

  Date: 11/15/2024

  Im truly sorry youre feeling this way, and I understand how frustrating this situation has been.

  However, I want to clarify that we havent processed any refunds due to the funds being allocated to production and shipping. We deeply regret that the experience has not met your expectations, and I know it's disappointing to feel unsupported after all the backing you've shown.

  As mentioned in our recent update, we're working hard to improve the app and the overall product experience.

  The Android app update is pending approval and should be live soon, with key fixes including:

  Debugging data synchronization

  Improved connectivity

  Enhanced sleep tracking, including a breakdown of each sleep stage

  More accurate stress and immune readings (which will calibrate after 14 days)

  I sincerely hope these improvements will resolve many of the issues, but I truly appreciate your patience and understanding as we continue to make things right.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was originally advertised as a health tracking ring that would provide multiple ways to monitor your heart function along with some other options through their app. First problem was months of delay with zero updates as to what was happening to even receive the device,and as of today many people still do not have their ring. I do have mine,but most of.what was advertised as to how it would work with the app does not work correctly,or is not even an option at this time. Add to that the app for android took a full month to be available. One of the big things was a way to notify a person of your.choice if you had fallen,or there was a.medical emergency,I live alone,and.did think that would be very helpful,it is not a working option at.this time. The company started off as ****,then changed the name to Mirror Health,no idea why,and they have been very negligent in keeping the customer informed as to what is going on. I realized the company was not being forth coming and.did ask for a.refund,but was told the ring had shipped,which was not true,and they would.not do.any refund. I then contacted my credit card company to try to get the charge removed,but was told it had been past their 30 day refund timeline,so would not help either. At 30 days past placing the order,I was still fairly confident the company would come through,and I would have my fully functioning ring,so.of.cpurse I.did not request a.cancellation at.that time. The lack of transparency,the ridiculous timeline,and fact that the device does not ******* promised has led to this complaint. Many of the people involved have tried for some.good resolution with no result

  Business Response

  Date: 11/09/2024

  Thank you so much for taking the time to share your detailed feedback. I completely understand your frustration and sincerely apologize for the experience you've had with our product and the delays in communication.
  We set out with high hopes to create something truly innovative and valuable, but we acknowledge that our execution has fallen short of the expectations we set.

  The journey of developing a startup, especially one with health-tracking technology, has been far more challenging than we anticipated. Unfortunately, as a small team, we've encountered unforeseen hurdles along the way that led to delays, particularly with software features and Android compatibility.

  To address a few of your concerns directly:

  App Functionality: I fully understand how disappointing it must be that some key features, like the emergency notification system, aren't yet fully operational. This functionality is still under active development, and we are committed to releasing updates to improve it as soon as possible.

  Communication Delays: I deeply apologize for the lack of updates during the delays. We should have been much more transparent with our supporters, and thats something we're actively working to improve. The name change from **** to Mirror Health was part of a restructuring effort to better align with our vision, but I realize we did not communicate this adequately.

  Refund Request: I truly regret that we couldn't fulfill your refund request. Since the funds from our campaign were immediately allocated to production and shipping, we simply dont have the flexibility of a typical retail operation. This is not an excuse but rather an unfortunate reality of our current situation.

  Credit Card Chargeback: I understand how disheartening it is to be denied a chargeback after trusting us for so long. We wish we could go back and make things right, and were exploring ways to offer additional compensation or support to customers like you who have been patient with us.

  We are sincerely committed to making things right, both by improving the product and by supporting our customers better. Please know that your feedback is invaluable, and its pushing us to be better every day. I am truly sorry that we let you down, but we are determined to turn this around.

  Thank you once again for your support, your patience, and your understanding

  Customer Answer

  Date: 11/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is my response to the business Mirror Health. Complaint number ********. I appreciate their answers,but cannot say I am accepting of them,however at this point I do not feel there will be any resolution to my issue with them,and will end the claim.

  
  Sincerely,
  
  *** ***
  
  
  
  
   
  

• Initial Complaint

  Date:10/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took part in an Indiegogo campaign ******************************************************************************************************** to get a ring. I paid for the ring back in February. We were suppose to get it within a few months. Starting in the summer they started to tell all these lies about it being "on the way" and shipping "next week" etc. People all over that indiegogo and ************** *********************************************** were complaining about never getting anything and no responses from the company. I filed a dispute with ******** and got my money back. I told the company so they would take me off their lists. But they did not listen, all of a sudden weeks later a ring showed up. I had never gotten a response or email. I got it end of September and immediately reached out telling them I got my money back and no longer wanted to the product. I had also opened the package and saw that the product was not at all what was promised. It was a very cheap quality and the app that was required didn't even work. So even if I had wanted to use it it was unusable. The Indiegogo never had a policy saying we could not return. So I kept trying to return. For 3+ weeks I've been going back and forth in email getting generic responses that "they're planning a big return and to wait", come to find out that instead they were battling with my credit card company to take my money back. I'm out of work now 2+ months after a job loss. I cannot afford to let them keep $200 for a product that is not what we were sold. If it was what I had bought into I'd be fine to keep it but it's total c*** product and this company is a scam and just avoiding customers. ********* won't help and this slimy company also won't give me more than a "we're working on returns". I'm tired of this. Where is our consumer protection from **** companies.

  Business Response

  Date: 10/27/2024

  Thank you for bringing your concerns to our attention via the BBB. We sincerely apologize for the delays and any confusion regarding your order. We understand how frustrating this experience has been, especially given the expectations set during the Indiegogo campaign.

  Were aware of the delays and the impact theyve had on our backers, and Id like to assure you that your feedback is invaluable to us as we work to address these challenges. We understand the importance of providing a product that aligns with the quality you were promised, and weve been working to improve the ring and app experience with continued updates and support from our technical team.

  While we understand your desire for a refund, please note that refunds can be complicated due to the nature of our crowdfunding project. The funds are primarily allocated for production and shipping. However, we are more than happy to offer you a replacement in a different color if your original choice is out of stock.

  Your feedback is invaluable as we continue to improve our products and services.

  Thank you for your understanding.

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  Just got an email saying that my BBB was resolved. That is not the case at all and I'm not sure why that was stated. In regards to ********. I reached out to the business for a refund. They are defrauding thousands of people after doing an indiegogo. Not only are refusing to refund they aren't even sending most people the product. I got the product but it was not at all what was advertised in their indiegogo. It doesn't work, the app that has to go with it doesn't work, overall a huge scam. I just want my money back. It was $200. That isn't throw away money! 

  
  
  
  Sincerely,
  
  
  
  ****** *******
   
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 11/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  I got one ring already and the quality is nowhere near what was sold. They also were suppose to have an app which does not work. The product is literally unusable. The link they sent you is a replacement for the first ring. Not a better just a different color. Overall there is a facebook group filled with hundreds maybe thousands of people who either haven't gotten their product or who are really unhappy due to the poor quality and inability to use it because the app does not work. All in all, they misled people with what they would be getting with the $200. I would have NEVER spent that much for a cheap plastic ring and no access to the information through an app. All the things listed here *************************************************************************** regarding app and benefits are the reason why I supported this and NONE of this is available. I would have just gotten Oura ring but they were saying it was better. It's not and we've all been scammed out of $200. I don't care how many times they try to send new colors, the product is crap and there is no app as promised. I want my money back. 

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ****** *******
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 11/16/2024

  I understand your frustration, and I’m sincerely sorry that this has been such a disappointing experience for you. Your concerns are absolutely valid, especially given the expectations set during the campaign.

  As a startup, we are still learning and growing, and while we are doing our best to improve, I completely understand that our current product may not compare to more established brands like Oura. That said, I deeply apologize that the ring and app have not met the standards you were hoping for. We’re actively working on updates for the app, and while recent improvements are pending approval, we are committed to making it right for our users.

  Regarding the use of your support and funds, I want to emphasize that every cent raised during our campaign has been fully allocated to producing, refining, and shipping these rings. There’s no hidden agenda here—we are simply a small team trying to bring our vision to life, despite the obstacles we’ve faced along the way.

  If the current product isn’t meeting your needs, please let me know how you’d like to proceed. Whether it’s troubleshooting any issues, exploring a replacement, or a store credit.

  Thank you.