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Business Profile

Online Retailer

Lemme, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I purchased a few items from Lemme on 5/25/25 during the Memorial Day sale. When I first opened the website, I got a pop up for 10% off your first order if you sign up for texts. So I signed up and received my promo code. No where on the website did it say, the code cant be used during the Memorial Day sale. I reached the checkout page, my products were discounted because of Memorial Day, I entered the promo code and it was accepted. However, when I reached the page to pay, it wouldnt proceed. I placed the order any way because I was afraid the products would sell out. I reached out to Lemme on 5/26/25 and they said they have internal policies that allow them to prevent stacking discounts. I understand the logic but you have to state terms and conditions apply. Cant be combined with other offers. From my understanding, all exclusions have to be stated in the fine print. Im attaching proof that there is no fine print. This practice is fraudulent. The 10% off shouldve been removed from the website if it cannot be combined. I would like my total amount to reflect my rightly obtained discount code.

    Customer Answer

    Date: 06/20/2025

    Better Business Bureau:

    At this time, I have not been contacted by Lemme, Inc. regarding complaint ID ********.

    Sincerely,

    *** ***********

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** This order I didnt receive it and when I contacted lemmes cs I was told they can only replace or do store credit due to their store policy. Id like refund issued for products I didnt receive

  • Initial Complaint

    Date:01/21/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of transactions: 12/16/2024 & 1/13/2025 *********** states It is selling a supplement that promotes GLP1 synthesis in the body. I spent $216 on these supplements along with one other titled lemme curb for curbing appetite. I reached out to the company via email 1/11/2025 to cancel my order that had NOT been shipped or left the facility. They refused and kept sending me an automatic email that they would escalate to their support and reply within 48 hours. Never resolved issue. Offered to refund me the supplement I had been ingesting since Dec 2024 minus a $10 shipping fee. But wouldnt refund and cancel the order that had not been shipped. They are unethical. I gave several chances to make things right.

    Customer Answer

    Date: 02/06/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********* ********



     

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had requested to cancel the following order prior to the company shipping the order: Pos Debit- **** ** ***** ************* ** ******* *********** shipped the order despite all efforts or communications to cancel and refund my funds. When the order was delivered, I returned it to the sender.*********** has received the returned product unopened, but has not refunded my funds. I reached out to company to inquire about returns/refunds before and after the item was shipped/delivered. The Terms of Sale on website specifies notifications for dissatisfaction or discrepancies must be communicated within 72 hours of delivery to qualify for a refund. Company is refusing to give me a refund even though I did communicate within the timeframe. I want a full refund of my funds since they have the product too."Returned To Sender" unopened in original packaging, **** tracking # **********************. The package was delivered to the return address in ******, ** *****, on February 8, ****, at 9:10 AM.Can you assist with retrieving refund?Sincerely,*************************** *************)

    Business Response

    Date: 02/14/2024

    To whom it may concern,

    After reviewing the interaction with this customer, we can confirm that a refund has already been provided. However, please be aware that our website states that we cannot ensure order cancelations after the order is placed nor we accept returns due to our safety policies. The returned item will be disposed once it is returned to our facilities.

    Thank you.

Lemme, Inc. is NOT a BBB Accredited Business.

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