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Business Profile

Online Retailer

KidBox.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This fake business kept asking me for more money and was telling me that they where on there way while continueing to ask for me to send more money for the survise. I send $350 thru Zelle and then I send $ 350 thru apple pay. They never showed up while they continued asking for more *****. Bottom line my daughter did not have her birthday party in the inflatable Rental party. It was a scam...

    Customer Answer

    Date: 07/08/2024

    At this time, I have been contacted directly by KidBox.com, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

     I was text by this number ************ on June 21 asking me to give him personal information to return my $700. But I know it's a scam so I'm not giving personal information anymore. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    #********* Is my daughters order number. The invoice is **********. My account was charged $60.64 on March 25, 2022. I received another childs box. I emailed them about the issue and I returned the box and requested a refund. I still havent heard anything back and its been 6 months. And now they have som assignment going on where we cannot contact them at all.

    Customer Answer

    Date: 10/15/2022

    Better Business Bureau:

    At this time, I have not been contacted by KidBox.com, Inc. regarding complaint ID ********.

    Sincerely,

    *******************
  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to cancel my subscription I have reached out and no one responses and apart from that the phone number provided here for Kidbox ************** is an **** number which to me is a scam ! no real number provided and if you don't believe me try it. this company will get a bad review and I will make sure I get to the bottom of this scam. Cancel my subscription so I don't have to go to a lawyer.

    Customer Answer

    Date: 09/24/2022

    Better Business Bureau:

    At this time, I have not been contacted by KidBox.com, Inc. regarding complaint ID ********.

    ******************************************************

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