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Business Profile

Online Retailer

Gecko Custom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 349 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered pajama pants and received confirmation of shipment on nov 19. I received another email in December that my order was received and being processed. I emailed to ask the status because I was under the impression it had already shipped per the nov 19 email. No response. I emailed again twice this week Dec 5&7 but no response. The tracking number I was originally given said order not found but the newer one I received says it is just in process. They do not have a phone number listed for customer service, just an email address that no one answers. My order was $40. I am about to call my bank to unauthorize the charge.

    Customer Answer

    Date: 01/05/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Gecko Custom has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************************

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two shirts from this company. Customs shirts, one for my husband and a matching one for our dog. They say "shipped" but the shipping information has not been updated in 3 weeks. I have reached out to the company and they keep telling me to wait 10 more days. I am tired of waiting and would like my $60 back. This is absurd.

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gecko Custom took monies from my account without authorization

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online on 11/30/2022 for 2 items as Christmas presents. Not one time during the order process or on their website was there notice of a cutoff date to receive by Christmas nor was I informed I would not receive the order by Christmas. I found this out after I placed and paid for the order. I reached out to company to cancel my order but they said I only had 4 hours to cancel the order as it's already in production but on their tracking it gives no status. When I asked for proof the order was in production the company stopped communicating with me.

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 shirts from this company on 11/9/22. I received a notification with a tracking number that it shipped on 11/11/22. It is now 12/3/22, 3 weeks later, and I still have not received it. This company has deceptive practices. The company appears to be located in the ** but they are really located in ***** which means their shipping times take way longer than they advertise. I ordered these 2 shirts as a birthday gift and the birthday is already over and I still havent received them. The product I ordered states that production time is 2-3 business days and shipping time takes 3-7 business days. If that was true, I would have received this 1 1/2 weeks ago. They lied. I have sent countless emails and all they do is send me the tracking number which just proves that I still havent received my order.

  • Initial Complaint

    Date:12/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item 11-15-22. Now they say no order found. My credit card was charged.

    Customer Answer

    Date: 01/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Gecko Custom regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only received one of the two items ordered. When I contacted customer service initially I was assured my order was on the way. The tracking number provided showed the item was never shipped. I've tried multiple times since to contact them again both via email and the WhatsApp number provided, but have yet to receive a response. Apparantly I'm out $33. The product I did receive, a blanket, was of extremely poor quality material, definitely not worth the $60 price. This company is a scam.

  • Initial Complaint

    Date:10/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 8/21/22 Order #************* For:This Human Belongs To Dog Acrylic Keychain, Dog Lover Gift HN590 1 $20.99 Received in mail 9/15/22 This keychain was misrepresented. The personalization of dogs name is so small you need a magnifying glass to be able to read it. This is a shady company. I have attempted to post a negative review so that others can be alerted, but they have it rigged so that the negative reviews are not posted. Never seen that before. Please post this negative review so that others are alerted to not do business with them. Response below I received back from this shady company. ** *** *** ***** ** ***** *** ******** ******* ** *********** ********************************* ************ ************* *** **** ********* * ****** *** ******** ** ******* ******** ** **** ****** **** *** **** ** **** ******** ** **** * ***** *** *** **** ***** *** ** **** ****** * ****** ** ** ** * ***** **** ** ******* **** ******* *** ******* *** ********** *** **** *** *** *** **** ******* *** ******* *** *** * ****** ** **** *** *** *** *********** ***** *** ******* ****** ********** ** **************** *** ***** *** ******** ** *** ** ** **** ***** ******** ** ** *** ** ** *********** ****** ** *** ******** ** ******* ******* ******************************* * ******** ****************** *****************

    Customer Answer

    Date: 10/31/2022

    Better Business Bureau:

    At this time, I have not been contacted by Gecko Custom regarding complaint ID ********.

    Sincerely,

    *********************

Gecko Custom is NOT a BBB Accredited Business.

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