Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent a total of $489.60 for Elix Cycle Balance with the hope it would help me with my perimenopause symptoms. I took it every day for 9 months and decided to discontinue using it because it did not help me. The company offers a 3 month money back guarantee and when I tried to redeem it, I received no help. They informed that I was not qualified because I did not attend their FAQ session, which is untrue. I emailed them back with the email that says, "thanks for attending our FAQ session" to prove that I did. They haven't responded to me. I tried to find a phone number to call **** but one does not seem to be available. I feel that they are dodging their money back guarantee, which was the only reason I decided to try their very expensive supplement. Please find my proof in the attachments, which includes their money back guarantee copied and pasted from their website. Thank you.

  Business Response

  Date: 05/22/2025

  Hi,

  This is ******* ****** **** ** *************** I looked into this issue and did not see a follow-up from ******* to our team confirming that she attended the *** session, which is why we did not process the refund yet. Given the proof that she shared in this ticket, I have processed the refund for her order, which should go back into her account in 3-5 business days. 

  I apologize for any frustration, it is definitely not our intent to not fulfill the guarantee - we just didn't have the record of her attending. 

  Please let met me know if you need anything else. 

  ******

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business will not let me cancel my subscription. I have emailed multiple times to try and cancel, but they continue to try to upsell me and ignore my requests to cancel. I thought I had canceled successfully months ago, and have still received 2 additional shipments and was charged $190 apiece for them. **** will not let me cancel and will not let me remove my credit card information from their website.

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received an email stating my subscription has now been canceled.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 1 -September 6 Pursuant to the terms of service, "Before the end of each month, we will send you a reminder email informing you that your next bottle of Cycle Balance herbal formula is ready to ship." **************************************************************** No reminder emails have ever been sent. Then they make it difficult to end the subscription.They should update their terms to explicitly state they will not send reminders.

  Business Response

  Date: 09/12/2023

  Hi *******, 
  This is ******, ****'s Head of *************** I want to first confirm that your subscription has been canceled. While we did already send a partial refund for your order, I refunded you for the remaining amount which you should see back in your account in 3-5 business days. 

  
  We do send out an email when the order has been confirmed, you should have received one called Order *********** confirmed that comes from the ************************************** email. This is sent before the items ships, as outlined in our Terms of Service.

  
  The cancellation process is not meant to be difficult but a way for us to gain valuable feedback from our community in order to improve our business and community experience. As a small and female-owned business, we rely on our communitys feedback in order to make improvements. The team is always actively working to make improvements in our customer journey.  Im sorry if this was a frustrating experience for you. 

  
  Please let me know if there is anything else I can do,
  ******