Reviews

Review Details

• Review fromEllen M

  Date: 09/09/2024

  1 star
  This is hands down the worst company I have ever dealt with. Their diapers are nothing special. And they leak. But the worst part is they have zero customer service. You pay an obscene amount of money on diapers each month. More than any other brand. Yet they dont have a phone number you can call to speak to an actual human. You just have to email them and they ignore your emails. Ive emailed multiple times with out a response. They also have a text chat but never got a response from there either. They refused to ship an order yet charged my credit card. I tried emailing and texting them but was ignored. So Im now going to have to dispute with my credit card company. Everyone stay away from this company. Theyre awful.

  Coterie Baby, Inc.

  Date: 09/12/2024

  Thank you so much for taking the time to provide your feedback. It helps us understand how we can improve our products and services moving forward.We reviewed your prior conversations with our team, and I want to sincerely apologize for any confusion. Your most recent order was placed on Sunday, September 8th, and was shipped the next business day on Monday, September 9th as our warehouses do not ship on weekends. Please note that shipment tracking does not populate until the carrier scans it into their system (even if the order is marked shipped in our system and the carrier physically has your order). That said, your order was delivered promptly two days later on Tuesday, September 10th and within our standard 1-5 business days. However, there was some misunderstanding on our end when a team member incorrectly thought you needed an additional order to be expedited, and so she moved your next ship date to September 10th. Fortunately, because your subscription was canceled before that additional order was processed, you were not charged. I sincerely apologize for that miscommunication on our part.Lastly, I confirmed that we responded to your inquiries within one day, but I understand that it may not have felt fast enough, and we are always working to improve our response time. Please understand that we have made several attempts to reach you by phone and email to resolve this situation, but we have not been able to connect.I apologize for any stress we may have caused. Please feel free to reach out if we can further remedy the situation. We are here for you and want to ensure you are supported.

• Review fromKathleen M

  Date: 12/22/2022

  1 star
  The "trial pack" of Coterie diapers is not easily found on the Coterie website. I only found it under ************* when I was searching for their return policy. Ordering the "trial pack" was under a hidden link that only appears accessible when you go to ************ No customer will go to *********** first; "free trials" should be front and center and obvious. Had I even known that I could get a trial pack, I would have opted for that first instead of purchasing a full box. This is unacceptable, especially considering that the company does not offer refunds and the diapers cost an arm and a leg.

  Coterie Baby, Inc.

  Date: 12/01/2023

  Thank you for taking the time to give this feedback. I understand how frustrating it can be to not easily find the information you're looking for, especially when considering a new product. We are continuing to evaluate how we market trial packs on our website.On a related note, now that we've expanded into retail stores, we find that customers prefer to purchase single packs of The Diaper first. You can find them at a retailer near you by visiting this link - *********************************************. It's always recommended to check with the store first for size availability.Again, I apologize for the inconvenience this has caused. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience so we can better serve our customers. If there's anything else I can assist you with, please let me know.