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Business Profile

Online Retailer

Comfy Bedsheets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You sent us a king size duvet cover for a king size bed. We wanted a set of white sheets for a twin bed. Please send us an *** return address label and we will send this back. Please send us the proper order. Thank you

  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for an additional item that I did not purchase and the worse part is the number listed on this website ************ is a none working number and the email provided is not functional either I sent an email demanding a refund immediately and there is no response whatsoever

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On about May 12, 2023 saw internet ad at comfybedsheets.com selling what was described as "self-****************cooling bed sheets". Ordered a Queen size set for $79.99 plus shipping of $8.95 for a total expenditure of $88.94 USD. Received shipment on June 5, 2023. Sheet set is an ordinary set with no where on the packaging is Comfy Bedsheets logo/information and no description as 'self cleaning & self cooling" the features listed in the advertising. Sent email to company requesting return and refund. Received an automatic response of receiving request. No response since June 5 and I have emailed additionally 3 times requesting a response. The phone number listed on their website *************) is bogus. Get a recording saying 'call cannot be completed'. I feel that this business has made fraudulent claims about its product and about its Return and Refund policy. It seems that the business is a 'ghost' with product coming from overseas. I would like this resolved for me and additionally I want to stop other consumers from falling in to the trap and spending way too much money on a common item.

    Customer Answer

    Date: 07/16/2023

    Better Business Bureau:

    At this time, I have not been contacted by Comfy Bedsheets regarding complaint ID ********.

    **************************************************

  • Initial Complaint

    Date:05/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 4, 2023 I ordered a set of self-cleaning, self-cooling bed sheets for ***** from *******************. I've never received my order. I've emailed them four times and have never heard anything back from them. The tracking number they supplied shows the shipment in ******* on March 7 and nothing after that. I would like to get my money back or receive the sheets.My order number is Bedsheet#****.

    Customer Answer

    Date: 06/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Comfy Bedsheets regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of silver infused sheets and a set of satin pillowcases from Comfy Bedsheets. I got an email 2 weeks later stating that my order had shipped. 3 weeks later I received the pillowcases, but no sheet set. I sent a message inquiring about my order via their customer service on their website. I didn't receive a response. I sent another message the same way and finally got a response stating that my order would be shipped the next day. I waited and 2 weeks later I finally received sheets, but not the silver infused I paid for. What I received were microfiber sheets. I messaged them once again and had send 2 messages before I received a response. They stated that they sent the correct sheets, but to send them a picture of the sheets I received, my name, and order number once again. I did so twice and have yet to receive a response. This whole bit started March 2nd. Any assistance would be greatly appreciated.

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 19 I ordered sheets. My order #**** in the amount of $37.94. As of today I have not received them, I wrote to them twice. No response. Today I tried to call them and phone company message was "this number is not in service." (It's the same number you have in your records.)

    Customer Answer

    Date: 03/21/2023

    At this time, I have been contacted directly by Comfy Bedsheets regarding complaint ID ********, however my complaint has NOT been resolved because: They sent me the wrong merchandise, not what I ordered. I contacted them and they responded that item descriptions on the website were accurate -- which had nothing to do with my issue. End of conversation. 

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***********************

    Customer Answer

    Date: 04/12/2023

    Better Business Bureau:

    At this time, I have not been contacted by Comfy Bedsheets regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/19/23 I purchased 2 sets of Queen ******* bedsheets from a company called Comfy allegedly in ** but now I believe they work out of ******. I havent received the sheets and they dont answer their phone numbers; ************ and **************. Ive made complaints on their website with no resolution. They dont respond.

  • Initial Complaint

    Date:01/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items from Comfy Bedsheets on 12/10/2022. Order # **** totalling $241.43. The items were charged to my Credit Card. I have not received my products, nor have I been contacted by Comfy Bedsheets about my order. I have tried repeatly to contact **************** but the number and email address given, direct me to Comphy Bedsheets instead. The companies have similar names. I received a reply from Comphy Bedsheets telling me that I did not order from them, which I did not. I do not have the correct contact information for Comfy Bedsheets. I would like to get a refund for the items I have not received. The tracking information has said the same thing and not changed since 12/14/2022.

  • Initial Complaint

    Date:01/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought some Sheets online from comfy Bed sheets.com. On December 11 2022. The they charged my credit card but the sheets never came. I started emailing them never got an answer. Then I dialed their phone number which is not working. It is ***********. I think this might be some kind of scam. The Adresse on my credit card is Comfy Bed sheets ******************************************. I want my money back. I really can't find much on the internet about them. Except I get tons of emails about sales all day.

Comfy Bedsheets is NOT a BBB Accredited Business.

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