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Business Profile

Online Retailer

Athena Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 19 at 10:21am i put in an order on accident. I emailed support instantly and at 10:23am support told me it was too late and the package is already "marked for shipping" so no refunds are allowed. And that they also conveniently don't do returns so I'm just out my money. Hoping for a refund so I don't have to file a chargeback.

    Business Response

    Date: 05/20/2025

    Hi there! We've checked on your order on our end, and we're seeing that your order was canceled and refunded as requested. As mentioned in our email communication, the refund will be visible in your account in 5-10 business days. If you have any questions, feel free to email us at ********************************************************. 

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was charged $29.10 for a recurring subscription that I had cancelled. As soon as I saw the withdrawal from my bank account, I contacted ********************** and asked them to refund me as nothing had shipped yet. The company refused.

    Business Response

    Date: 10/14/2024

    Hey there! We're so sorry for any confusion! We're seeing that your subscription was active, so we processed your scheduled renewal according to the subscription plan that you selected. It looks like you canceled your subscription after your most recent renewal, so you will not be charged for any additional orders. When you contacted our team, your order had already processed for shipment, so unfortunately, we were not able to cancel the order, but as a courtesy, our team issued store credit for your order. If you have any questions regarding your order, or if there's anything we can help out with, please feel free to email us at ********************************************************. 

    Customer Answer

    Date: 10/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     A refund was not issued.

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** **********




     

  • Initial Complaint

    Date:04/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order number is ********. As per the shipping confirmation email i was supposed to get my order on 04/17 however I havent received anything yet. As requested by courier company I waited for 24 hours yet didnt received my order. I reached out to the shipper as advised by the courier partner, I was asked to reach out tothe courier . I was told that the shipper has nothing to do with this. I fail to understand i paid my money to the shipper and their courier partner and yet I am being given this run around.I still dont have my order and i want my money back. I dont want a store credit as i dont want to do business with you and I dont want a reshipment as ghis was order for my vacation and since it never arrived i got something else.

    Business Response

    Date: 04/26/2024

    Hey there! Thanks for reaching out, and we're sorry for any trouble receiving your order. According to our records, your package was delivered to you on April 17th. As this package was marked as delivered to the shipping address you provided us, we are only able to offer a free replacement, or store credit. As discussed in our previous correspondence, our team is happy to help resolve this for you, but unfortunately, we are unable to issue a refund, as this package was delivered to you. If you have any additional questions or would like us to set up a replacement order for you, please feel free to contact us at ******************************! 

    Customer Answer

    Date: 04/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I fail to understand if it was delivered to me i wouldnt have reached out and there woupd have been no point of offering a free replacement or a store credit. If your confident enought that the order was delivered to me, please let me know where was it delivered. I mean i sm honestly disgusted with your company.
    as mentioned in my previous correspondence, i orderd the items for my vacation and since they never arrived i bought something else so the options your offering is of no good to me.     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

    Business Response

    Date: 05/21/2024

    Hey there! Thanks for following up! Unfortunately, as your order was delivered to you, we are only able to issue store credit or send a replacement for your order. We're seeing that you contacted our team previously to request store credit for your order, so our team has issued store credit for the value of your order and provided instructions on how to use this. Your order was delivered to the shipping address that you provided us, but if you have any questions about your order tracking and specific delivery details, we recommend reaching out to the carrier for additional information! We appreciate your understanding! If there's anything else our team can help with, please feel free to email us at *******************************

    Customer Answer

    Date: 05/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription and they are continuing to charge me. When I went on the website it says I have no more subscriptions.

    Business Response

    Date: 03/20/2024

    Hi there! It looks like you have two accounts with Athena Club. We're seeing that our team helped you locate your second account and active subscription under a secondary email address, and once located, our team helped you cancel your subscription. Now that your subscription has been canceled, you will not be charged for any additional orders. If you have any additional questions, feel free to contact us at ******************************. 

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription to Athena Club three months ago the first of January 2024. I got charged again this month. I tried to cancel again this week. (March 10th) the site says I have no account. I have sent numerous email and the auto email they send back is always the same. Cancel online through your account. ********************** does not respond to your email questions and there is no customer service phone number! I need this account cancelled!

    Business Response

    Date: 03/20/2024

    Hi there! We're sorry to hear that you haven't received our responses to your messages! We recommend checking your spam or promotions folder for any missing messages. Your subscription was not previously canceled, but we're seeing that our team helped you cancel your subscription on March 9th as requested. If you have any additional questions, please feel free to contact us at *******************************

  • Initial Complaint

    Date:02/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has no customer support number to call and email reply seem to be automated. I want to cancel my subscription but when I log into my account it doesnt show I have an active subscription therefore no option to cancel yet Ive been charged and the charge shows on my bank statement twice. I want to cancel my subscription and havent been able to get a hold of anyone to help me.

    Business Response

    Date: 03/20/2024

    Hi there! We're sorry to hear that you missed our previous responses to your messages! We're seeing that our team helped you locate your account under a secondary email address, and canceled your subscription on February 20th as requested. If you need any additional assistance, please feel free to contact us at ******************************. 

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an Athena Club subscription from February 2022 to November 2023, but cancelled in Nov. 2023 due to the quality of the razors and wrote that in the comments when I cancelled. Every single order from Feb. 2022 to Nov. 2023 was for the four pack of blades and the total price every single time was $12.84. Again, I cancelled in Nov. 2023, but yesterday, January 23, ****, I received an email saying "my order had shipped and I had been charged $57.78 for 24 blades"! I contacted Athena Club via email (there is no customer service phone number) and received a reply saying they could not refund my money but would issue me a store credit. I replied that I don't want a store credit, I want a refund because I NEVER placed the order and it was not automatically scheduled by me as I cancelled in Nov. I have yet to receive a response, but this is clearly fraud as my story matches so many of the other complaints for this company on BBB. I want a refund and will be happy to return the blades once (if) they arrive as I do not want them and NEVER ordered them. Another thing that stood out to me is that the order number for this particular order was ************ yet all the previous order numbers started with AC followed by 9 digits. Something is terribly wrong and this type of business practice--fraud is not okay and is illegal! I want my money back!

    Customer Answer

    Date: 01/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is no option with the account to cancel subscription. I have sent several emails this year requesting to cancel without response. They continue to charge my debit card regularly and ship me a product I do not want. They have be customer service phone number available.

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a member of the Athena Club for razor blades. I needed to cancel my monthly subscription and had forgotten my password. I have requested to reset my password numerous times via the Athena Club website. I never have received instructions to my email address to do so. I have reached out to their Got a Question email address, ******************************* several times about this this, with no response. I message them on ******** about this, no response. I called the numerous listed with the BBB, which goes to an unidentified VM box, which was full and not accepting messages. I am extremely frustrated, as I should be able to reach this company as a consumer to cancel my subscription. The company has been non-responsive to my many inquiries. I would like to cancel my current subscription to avoid future charges.

    Business Response

    Date: 10/30/2023

    Hey there! We're sorry to hear that you haven't received our responses to your emails. We've checked on our communications on our end, and it looks like our team responded to your emails on August 21st, August 25th, and October 27th with information on resetting your password. We recommend checking your spam or promotions folder for any missing messages from us. We've also gone ahead and canceled your subscription for you today. If you have any additional questions, feel free to email us at *******************************

  • Initial Complaint

    Date:09/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 11, 2023 I made several attempts online to cancel my subscription with Athena Club; however, it is virtually impossible. I read through every section of their Terms for Service, all the drop down menus, (cancel is not an option), and emailed explaining my problem with no clear direction on how...simply told to " follow the steps ". What steps! I advised that I wanted my membership canceled. Yesterday I saw a pending withdrawal from Athena yet again, again contacted the company and again the same runaround. It was only after I said I was contacting the BBB and posting negative reviews that I received a response explaining how to cancel. There are extra steps you'd never think to do. You have to use a drop down option delaying your shipment. That will finally give you the option to cancel. Even then, when I went back to double check, it showed a box checked "delay for 4 weeks ". Then in very tiny writing below it says "still want to cancel?". I had to go through about 3 more of these sneaky options before I finally got the subscription canceled. I canceled on 9/11/23. The shipment is scheduled for the 14th. You are required to cancel 3 days prior;therefore my account should not be debited, yet they are still showing a pending debit, which my credit union said will be deducted.

    Business Response

    Date: 09/14/2023

    Hey there! We're sorry to hear about your experience! We appreciate your feedback, and we'll be sure to share your comment with the team. As a courtesy, we've gone ahead and issued a refund for your most recent order, which will be visible in your account within **** business days. We're seeing that this order is already on its way to you, and our team is unable to cancel this, so you are welcome to keep this order at no additional cost. We're seeing that you canceled your subscription on September 11th, so you will not be charged for any additional orders. We'd love to have you back at Athena Club in the future! We'd love to hear any feedback that you have, and please let us know if there's anything else we can do to improve your experience!

Athena Club is NOT a BBB Accredited Business.

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