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Business Profile

Online Retailer

all-usermanuals.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Id like a refund for the $19.99 charged and cancel the order for the Manuels Id like to report the chat room as a scram. They dont tell you their fees unless you ask was $1.00 and $55.00 a month after that.

  • Initial Complaint

    Date:11/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a manual for my sewing machine. Not only did they charge me $19.99 instead of the $9.99 stated - I have yet to receive the manual. I will NEVER recommend this company to anyone I consider a friend.

  • Initial Complaint

    Date:10/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a user manual for Brothers Printer and a user manual for a **** Inspiron 15. This occurred on line on August 20, 2024. The charged was $9.99 per manual. I was sent information to cut, paste and download a link to print the manuals I was charged a second $9.99 for 2 more manuals. I was unable to connect with this link. I tried to call All User Manuals but the phones do not work. I emailed them about the issue. Could only get a reply if I paid another $5.00. I put a hold on the charges on my Discover card. They would not refund the charges after contacting All Users *********** number ******** 2B. Discover did not share why they wouldnt refund the $37.98.

  • Initial Complaint

    Date:07/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered drivers for my Epson 7100 printer from this firm 2 weeks ago. They took my money from my bank account but never sent the order or confirmed the order.

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a Master Spa Bluetooth Manual to be sent to me for a total cost of $9.99, I never received the manual , plus I was charged $18.99 by this company which is fraud on there part. I tried several times to reach out to this company by there e-mail and even attempted to call them on the phone number they listed at my bank, but this ************** is listed to a different company. Your help will be greatly appreciated. Thank You

    Customer Answer

    Date: 05/27/2024

    At this time, I have been contacted directly by all-usermanuals.com regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Yes contacted by them but refund was never refunded as they stated. Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *********************

    Customer Answer

    Date: 08/30/2024

    Better Business Bureau:

    At this time, I have not been contacted by all-usermanuals.com regarding complaint ID ********. I have not been reimburse  or heard anything from this company. This company was suppose to have issued my refund several months ago, and as of this date I have not heard nothing from them at all. 
    Sincerely,

    *********************

  • Initial Complaint

    Date:04/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON APRIL 5 I ORDERED A OWNERS MANUAL FOR MY **** DSXGS900 CAR RADIO, PAID AND HAVE NEVER RECEIVED AN AUTHORIZATION TO DOWNLOAD. I PAID MORE THAN EXPECTED BUT JUST WANT MY ITEM

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an American Food Processor user manual from ********************** on January 20, ****. My credit card was charged $18.99. I was informed in an email from All-UserManuals that the manual could not be found. The company said it would continue searching for the manual ..via alternative sources, and notify me in the event we find it. The company does not provide a customer service phone number to call, and I requested an $18.99 refund via email. I never received a refund or reply.

    Customer Answer

    Date: 02/23/2024

    Better Business Bureau:

    At this time, I have not been contacted by all-usermanuals.com regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a manual for my hp envy computer on 12/4/23. My credit card was charged the same day. I have made numerous attempts to contact company by email as their website does not list phone number. No response to any emails. This manual was to come via download. Never received it. Just want to receive credit for this manual.

    Customer Answer

    Date: 02/23/2024

    Better Business Bureau:

    At this time, I have not been contacted by all-usermanuals.com regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/26/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The price was listed as $9.99, but they charged my card $19.01. Also, their "Contact" feature seems to be a runaround.

    Customer Answer

    Date: 01/20/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding all-usermanuals.com has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a manual for a *************** Sewing Machine on September 24, 2023. The money was taken out of my account on the same day.I NEVER received the manual. I sent an e-mail asking where the manual was, and they charged me a second time for $16.99. They never sent me a response to the e-mail they just charged me without my consent. I sent the company an e-mail asking for both payments of $16.99 to be refunded. So far, they have refunded me one of the payments. I want the second payment refunded to me since I have NEVER received the manual that I ordered.

    Customer Answer

    Date: 12/15/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding all-usermanuals.com has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

all-usermanuals.com is NOT a BBB Accredited Business.

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