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Business Profile

Online Retailer

Alco Fashion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The clothes are not ****, they are a knock off. The clothes were faded and smelled. This company is a scam. I returned this item and I have not received my refund. I have not received a response from emails and no one answers the customer service number. I want my refund! The tracking number shows it was received on their end. ********* Tracking **** **** **** **** **** ** These people need to be shut down or sued from the number of consumer complaints on here.

    Business Response

    Date: 09/19/2024

    fear ************************** i have never had any ciontact with this  consumer

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 black **** track suit and one ****** blue 3 Stripe track suit. However they are too small I just want to return them for XXL from XL. I ordered them on 8/22/24 I emailed them 5 times saying I need a RMA label to Exchange these small track suits but nobody has responded..

    Business Response

    Date: 09/03/2024

    NO  EMAILS FROM THIS  CONSUMER AT ALL 

     

    Please use this *** ************ must be marked anywhere on the outside of the package
    Please enclose a copy of your invoice and attached return form.
    Please write clear an and fill out all of the  refurn form.We ask you please retuen your items packed the  way  you  received it meaning with all bags and  tags not worn clean .  


    Once we receive your return, it will be inspected by the fulfillment
    center (usually within 14 business days after it is received AND

    PLEASE Allow 14 to 20 working days for a  refund to post to your credit card.



    ******* ** ****
    **********************************************************
    ***** *** 

     

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from Alco Fashion on July 18. About 3 days later I received a call from them saying they were out if stock of the color I had ordered, so I told them just to cancel my order. That's when the person on the phone started telling me what other colors they had and which one I wanted. I told him I did not want any other colors and that I just wanted to cancel my order and get me money refunded to me, that's when he got mad and just hung up on me. I waited about 5 days and still no refund tried calling, no answer, tried emailing and no replies. Then finally about a weeks later I got a reply saying "refund for what your order was shipped". Yet there was no package for the tracking number provided. Two weeks goes by a get another email that my order was canceled by merchant, mind you my order should have been canceled way before that. So I wait for my refund and nothing, so I call the number on the website and finally get an answer I explained to him and he was very rude by the way. He said my refund was sent last week and to take it up with my bank, I told him I used cash app and dit use a bank. He put me on hold, he was going to check about 30 min passed he never got bk on the phone the whole time the line was open and was hearing him the whole time talking about there plans and where they ate and just random stuff so I hung up and called back and I was blocked i could not call back. I call from a different number and he answers again when I tell him who I am he hangs up on me after that I still haven't been able to get ahold of them by phone or email. And still have not gotten my refund it'll be a month in 4 days.

    Business Response

    Date: 08/14/2024

    this retrun was alreay  shipped back  for  exchange  no refund is due

    Customer Answer

    Date: 08/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     The order was never shipped and I clearly said I did not want an exchange. I wanted my money back in which they had agreed. I uploaded the emails in one from Alco Fashion which says that they canceled the order, although I had canceled it way before they even sent the email. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 08/16/2024

    Dear Customer Service:

    This is in reference to a complaint submitted to the BBB about your business by ***************************.  This complaint was assigned ID# ********.

  • Initial Complaint

    Date:07/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received tracking number or to see were my items were located far as if beening shipped or not like what's going on.

    Business Response

    Date: 07/31/2024

    WOW WHAT KIND  PERSON IS THIS  LOW

     

    Track your package
    Data provided by ****



    Tracking number **********************



    Tracking number created
    July 26, 12:35PM
    ********, **

    In transit



    Out for delivery



    Delivered

  • Initial Complaint

    Date:07/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online with ALCOFASHION.CO*......E-mail: ******************************* Phone # ************** Order # ********* (#*****)Date: 06/13/2024 *********** *ens 2 Piece Tracksuit Set Size: * Color: Black Cost: $101.00 I returned the item because it was too large.In turn I ordered size S + it fits me perfectly.Since returning the * I heard from them maybe once no more communication since then. No one ever answers the 800 # listed on their website. EVER!!They have my money + they have the **** * size sweatsuit in same pristine condition I received it in.....I followed all the instructions that was given to the letter....They got their sweatsuit back + all I'm asking for is a FULL REFUND....Fair is fair.....Thank you,**************************** U.S. Army Vet

    Business Response

    Date: 07/19/2024

    please provide proof of  return do not have any return from you

    Customer Answer

    Date: 07/25/2024

    Alcofashion.com is the very worst online clothing website company that I ever purchased from or dealt with .....

    The company's **************** doesn't exist.....

    No one ever answers their 800# listed on  website.....

    No one responds to your e-mail(s) regarding RETURNS/REFUNDS...

    *******************************

    Unfortunately, I don't have anything nice to say......

    All I want is my REFUND....

    Nothing more nothing less.....

    Because alcofashion refused to work w/me like a honorable, decent, upstanding company they left me no other choice but to escalate my concerns for HELP!!

     

    Business Response

    Date: 07/25/2024

    Hi

    no problem  i do see this retur nit was over loked please close  this claim out  will refund let me kmnow when it has been done

    Customer Answer

    Date: 08/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:06/13/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 17, 2024 I ordered 2 short sets from Alco Fashion valuing ****** tax included. I received the order on 4/23. After receiving the order I tried one of the sets on, and I didn't like the quality or how it fit, so I emailed the company for a rma# for the return. I received a rma# and returned the merchandise on 4/25. I waited until about May 23rd before I reached out to inquire about my refund to ****. I have sent over 7 emails from 5/23 to present day including photos of the tracking slip and also proof from *** (shipping company) stating that the returned merchandise was received by them on 4/29. It has been over a month and a half since the returned merchandise has been received by them and I still haven't received my refund. The invoice number is #********. The order reference number is *********. The tracking number from *** is ** *** *** ** **** *****  Your help in getting my refund back would be greatly appreciated!!

    Business Response

    Date: 06/13/2024

    Dear bbb

    please have the  consumer  check the  card use dto pay  it was  refunded 

    Customer Answer

    Date: 06/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     During the time I was waiting for my refund, I detected fraudulent activity on my debit card, so I had to report it to my bank and I was issued a different debit card. Upon reporting the fraudulent activity, I told my bank that I was expecting a refund from a company that I had used the old card with and if it would still go through even if that old card had been deactivated and they told me that it would as long as it was in a reasonable amount of time. So after receiving this message from you I contacted my bank to see if any refund was issued to my old card and they suggested that I file a complaint with them about the charge to **** to see if they could refund the amount through them. They said that it would probably take up to 10 days or so to get a response. No refund was added to my account.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *****




     

    Business Response

    Date: 08/07/2024

    On April 17, 2024 I ordered 2 short sets from Alco Fashion valuing ****** tax included. I received the order on 4/23. After receiving the order I tried one of the sets on, and I didn't like the quality or how it fit, so I emailed the company for a rma# for the return. I received a rma# and returned the merchandise on 4/25. I waited until about May 23rd before I reached out to inquire about my refund to ****. I have sent over 7 emails from 5/23 to present day including photos of the tracking slip and also proof from *** (shipping company) stating that the returned merchandise was received by them on 4/29. It has been over a month and a half since the returned merchandise has been received by them and I still haven't received my refund. The invoice number is #********. The order reference number is *********. The tracking number from *** is ** *** *** ** **** ***** Your help in getting my refund back would be greatly appreciated!!

    Customer Answer

    Date: 09/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     The business's response is just a copy of my original complaint! 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *****




     

  • Initial Complaint

    Date:06/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled an order, received an email from the business that my order was cancelled, but then 3 days later the money was taken from my debit card.

    Business Response

    Date: 06/07/2024

    their was no charge please provide proof of charge

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 24 2024 purchased order: ********* and we never got the item which was ***** *******

    Business Response

    Date: 05/28/2024

    ordeer was canceled never shipped  sold ou twe did  email  

  • Initial Complaint

    Date:04/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just ordered a shirt and there in no order information or any way to speak to a live agent. I would like to cancel the order for a full refund.

    Business Response

    Date: 04/25/2024

    order was canceled 

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tracksuit from this business. I received the tracksuit, but the tracksuit was too small. I mailed the tracksuit back for an exchange. The tracksuit arrived back to alco on February 8th. Im still waiting on my exchange and its now April! At this point I just want a refund!

    Business Response

    Date: 04/17/2024

    Dear bbb

    I have no  Consmer under this name  or  email ******************************************** please have  the  consumer  email you  proof or  order irder number

Alco Fashion is NOT a BBB Accredited Business.

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