Customer Reviewsfor1stDibs.com, Inc.

I purchased a light fixture that took a very long time to be delivered. It could only be tested to work after it was installed by an electrician. By the time I could have someone install it and it didnt work, it was past there limited 7 day window to file a claim. They were not at all interested in understanding why I could not file a claim within 7 days and just hid behind their policy. Very very disappointing service and customer experience. I left a negative but fair review because of my experience and they deleted it.

Hi There *** ****** for reaching out - happy to help! Please forward your order number so I may took a look at this order. Warmly,May 1stdibs

I've had kidney stones and I've purchased with 1st Dibs. Kidney stones were better. Item described wrong, not working, difficulty trying to get a refund, multiple people involved, none of whom knew what the other was doing. The seller was CLUELESS, 1st Dibbs was evasive and shady.

Hi There *****, Thanks for reaching out - happy to help! Please respond with your order number so I may take a look. Warmly,May 1stdibs

Our gallery, Photorealism of **********, has been a seller on 1stdibs for over five years, and as such, we would like to address the sellers comments posted here. We have had significant success on 1stdibs. We sell several pieces per month, and these sales are to people who most likely would not have found us just doing an online search. Many become regular customers who give our pieces to others as gifts. Many sellers here are complaining that belonging to 1stdibs is not worth it; we just wanted people to know that there are sellers, us for example, who are happy with the expenditure and experience.

We're so glad you enjoyed your experience at 1stDibs and shared your feedback. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.Kind regards,1stDibs

Hi There ****, Thank You For Your Review! We're so glad you enjoy selling on 1stDibs and shared your experience on the BBB Site. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next order.Kind regards,CS Team

This is the single worst company I have ever dealt with. If I could give less than zero stars I would. This company practices fraudulent activities, bordering on illegal. They have no interest in satisfying their customers; rather they are only interested in using your money and do nothing but delay in returning funds they take from your account. After months of trying I still have not received the money they drafted for an item I did not order and do not want. I am retired with no work income and need the money they have taken from me. Instead, they keep delaying the situation and continue to use my $1800 they drafted from my account for their own benefit. This company is a scam, does not deliver on their customer service promises, and operates on the borderline of fraud. Their shipping charges are ridiculously high and probably are associated with a sister company. Their systems do not provide notification of bid acceptance, and they advise only when an item is shipped. You never have a chance to verify confirmation of an order, so by definition this indicates a meeting of the minds never takes place; therefore no constitution of a purchase. You are only notified of a purchase when the item ships. When I went through the process of looking at the total cost of the item I was interested in, the total cost was multiple times greater than the advertised price. I simply turned my phone off immediately, never placed an order, but they drafted my account. I have been told multiple times over the past few weeks that customer service is reaching out to the appropriate review team and will advise if they will make a refund. I believe this company is fraudulent and a scam.

Thank you for leaving a review. We're sorry to hear your experience did not meet expectations. To better help you, we ask that you include your order number, and a specialist will contact you as soon as possible.Kind regards,1stDibs

Hi There ****, I'm really sorry to hear you had such a poor experience with your first 1stdibs purchase. I pulled up your account from email and see you were refunded on Thursday, Aug 10th, 2023. I'm so sorry it took a while to get your funds back to you! I see we sent you a confirmation email on July 12th letting you know your order was placed. I think where the order confirmation confusion came in is when you submitted your offer. This was submitted with a 1stdibs pre-quote which allows you to check out with a fixed price for shipping, so the only additional step was for the seller to approve the offer. To clarify your point on shipping, we feel your quote price pain as well! The state has shipping has changed so much since the pandemic, we are actively working on ways to make shipping with 1stdibs better. We do not contract out with one carrier, we reach out to as many carriers in the seller and buyer's area that can handle your shipment for the best quote. Reach back out to us with your review ID before placing your next order to see if we can help out. We'll walk you through the ways we make checking out flexible for buyers. Thank you so much!Warmly,May 1stdibs ****** Services

1st Dibs.com borders on a ****** bureaucratic high-brow experience in slow-motion responses to a winning auction experience. A sub-contractor/seller did not honor a winning bid for auction item.1st Dibs offered a sloppy accounting for refund due to negligent seller not honoring winning auction bid. They did not refund the full amount.Ist Dibs continues to port the sub-contractor/seller as a Platinum Seller a expertly vetted seller. 1stDibs most experienced seller and rated highest by customers".This purchase does not appear under my Orders or Canceled Orders, thus I was not able to post comment regarding the sellers conduct on the 1stDibs.com website. Thus, it is posted here.Further, seller appears to have re-listed item almost immediately after auction close for sale on eBay.Above first purchase experience with 1st Dibs has been disturbing and completely disappointing.

Thank you for leaving a review, we're sorry to hear your experience did not meet expectations. We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.Kind regards,1stDibs

Hi There *****, Thanks for leaving us a review - happy to review your situation! Unfortunately, that seller listed your item as not available. I see we then refunded you separately for the item price and the shipping. I'm really sorry that was messy from your end, and the seller did not carry through with their promises. Please reach out to us with those **** listings if you still have them, we'd love to take a look. For your next purchase, we'd love to help walk you through auctions and keep an extra eye on things - just reach out to us. Warmly,May 1stdibs ****** Services

A complete scam, do not buy!!I purchased a bag for *****, and although the seller stated free shipping, I was asked to pay import tax of 600. I refused and initiated a return. The seller never accepted the return and despite my appeals to 1st Dibs - and despite 1st Dibs pledges on their website - I received no support and the money was never refunded.

To Whom it may concern We currently have an open case relating to this sales order and my colleagues is in dialogue with you in reference to the return.We do advise the responsibility for these charges is stated on our website in the shipping and returns information and is outlined in the terms and conditions of the 1stdibs user agreement. Please keep in mind that the fees are not collected by 1stdibs and are set by your destination country, based on the type of item, as well as its price, country of origin and size. I am sorry that this may have come as a surprise to you.I have attached the link to the relevant article from our ************** **************************************************************************************************************************** We are on correspondence with the seller in terms of co-ordinating the return as per the sellers Return Policy and we will continue to monitor.Kind Regards 1stdibs Support

They do not honor the 3 day return policy. The ring arrived with a small chip on it. It came late at night so I didn't notice it. I contacted 1st Dibs within 48 hours (as they advertise 3 day return policy). They said because it was worn the return policy was not valid. There was no evidence of wear, no tag on the ring. It was not in condition advertised. First and last time purchasing on 1st Dibs, I do not recommend.1st Dibs is absolutely incorrect as they tried to say that I wore the ring. My message did not say I had worn the ring. I said I said I "went to wear it to dinner" when we saw the chip on the stone. I sent my return request before dinner and never wore it. I even followed up but they didnt care. The 3 day warranty simply doesn't. exist.

Hi There *****, We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. To better help you, we ask that you include your order number, and a specialist will contact you as soon as possible. Kind regards,CS Team