Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a one-year seller contract with ******* in July 2024 (username: *************************** The contract disclosed that it would automatically renew. However, when the renewal period approached in July 2025, ******* did not send any renewal reminder, and my seller dashboard did not display the renewal date or provide a direct way to cancel online.Unsure of my renewal month and unable to locate cancellation tools in the dashboard, I contacted 1stDibs via email on August 10, 2025, to cancel in good faith. They refused, citing the automatic renewal clause from the contract. They then charged my card $99.00 on September 3, 2025 and have threatened to continue charging that amount each month until July 1, 2026..Californias Automatic Renewal Law (effective July 1, 2025) requires clear, conspicuous renewal reminders for annual terms and an easy online cancellation method through the same channel used to sign up. My contract renewed in July 2025, yet I received no reminder and had no online cancellation option. On September 3, 2025, ******* acknowledged via email that they did not send me any renewal reminder. I have disputed the September charge with my bank.I'm requesting the following resolution:1) Refund of the September 3, 2025 charge.2) Immediate termination of my seller account/contract (username: ***************************3) Written confirmation that no further charges will be made.I have included the following supporting documents:1) Email exchange showing refusal to cancel and lack of renewal notice 2) Screenshots of seller dashboard (no renewal date or subscription cancellation option)3) Seller contract

  Business Response

  Date: 09/04/2025

  Hi there,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations.

  We wanted to take a moment to clarify the terms of your subscription with 1stDibs and provide important information regarding our policies on contract expiration alerts.
  Your subscription agreement has an initial term of one year and automatically renews annually unless you provide a 30-day notice before the contract anniversary date if you wish to cancel. If no action is taken by you, the contract will renew automatically.

  1. Subscription Term. The initial term of this Agreement (Initial Subscription Term) shall be one year, and  the Agreement automatically renews for additional one year terms (collectively, with the Initial Subscription  Term, the Subscription Term) unless and until it is terminated as provided in this Agreement. The  Subscription Term commences once both parties have agreed to this Agreement (or upon 1stDibss receipt  of your acceptance of this Agreement via an online click-through or other acceptance mechanism that  1stDibs has chosen to allow and provide for you at its sole discretion). Future versions of this  Agreement/any modifications become effective as to Seller at the time and in the manner set forth in  Section 10 hereof.

  We do apologize that we do not send proactive alerts or notifications to sellers when their subscription contracts are approaching expiration. It is the seller's responsibility to monitor their contract dates and provide notice if they do not wish to renew. We have the highest standards for the quality of our listings and sellers, and will use your input to improve 1stDibs in the future. If you have any questions or require further assistance, please don't hesitate to reach out. We are here to support you.
  

  Kind Regards, 

  1stDibs

  
  

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  1stDibs admitted that they do not send proactive renewal notices and place the burden on sellers to track contract dates. This practice is unfair and, as of July 1, 2025, violates Californias Automatic Renewal Law, which requires clear renewal notice and accessible cancellation. Their response simply restates contract terms and does not address the fact that their automatic renewal practices are both problematic and unlawful. Despite admitting to these practices, they did not agree to my request for cancellation, refund of the $99 charge, and assurance that no further charges will occur. 

  Sincerely,
  
  ********* ****
  
  
  
  
   
  

  Business Response

  Date: 09/08/2025

  Hi there,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. 

  
  To reiterate our prior response, your subscription agreement has an initial term of one year. It automatically renews annually unless you provide a 30-day notice before the contract anniversary date if you wish to cancel. If no action is taken by you, the contract will renew automatically. You can submit your termination request by June 2026

  
  1. Subscription Term. The initial term of this Agreement (Initial Subscription Term) shall be one year, and  the Agreement automatically renews for additional one year terms (collectively, with the Initial Subscription  Term, the Subscription Term) unless and until it is terminated as provided in this Agreement. The  Subscription Term commences once both parties have agreed to this Agreement (or upon 1stDibss receipt  of your acceptance of this Agreement via an online click-through or other acceptance mechanism that  1stDibs has chosen to allow and provide for you at its sole discretion). Future versions of this  Agreement/any modifications become effective as to Seller at the time and in the manner set forth in  Section 10 hereof.

  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.

  Kind Regards,

  1stDibs

   

  Customer Answer

  Date: 09/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I do not appreciate 1stDibs response, as it simply restates contract language and fails to address the substance of my complaint. The company openly admits it does not provide renewal reminders and instead places the burden on sellers to track dates. Californias Automatic Renewal Law ***** Bus. & Prof. **** **********) requires clear renewal notices, affirmative consent, and easy cancellation of ongoing subscriptions. The response does not address how their actions are in compliance with this law.

  
  By refusing to acknowledge or address this issue, 1stDibs is disregarding consumer protection laws that exist to prevent exactly this type of automatic renewal abuse. Their response shows no willingness to resolve the complaint or correct their practices.

  
  My complaint remains unresolved because 1stDibs has not agreed to:
  Cancel my subscription immediately.
  Refund the $99 fee charged.
  Provide written assurance that no further charges will occur.
  Until these actions are taken, the matter is not resolved.

   
  Sincerely,
  
  ********* ****
  
  
  
  
   
  

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was cancelled on 23rd August. Checked with customer service 5 times and informed me that the amount hold on my credit card was removed and rejected. I checked with my credit card company. The credit card company said the business hasnt released yet. I need this issue completely resolved immediately. It holds on to my 70% credit limit. I am unable to purchase anything. I have so many holds in my credits from ******. Is your company gonna steal my money? Resolve this issue

  Business Response

  Date: 08/25/2025

  Hi There ,
  We Appreciate Your Feedback!

  Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations.
  I see that your payment for the Hand Made, Signed, Numbered, Woven 18k Gold Bracelet, Order Hand Made, Signed, Numbered, Woven 18k Gold Bracelet was declined on August 22nd. Our team can confirm this via email to assist with providing it to your bank. If this payment is pending, we do request that you email our team at ******************* with the transaction confirmation to assist with our account team review. 

  We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.

  Kind Regards, 

  1stDibs

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am business owner and a seller on ******* under the Essential plan. Under my signed Seller Agreement, my subscription fee is USD $0.00 per month and comission paid to first dibs. Beginning in August 2024, 1stDibs unilaterally upgraded my account to the Preferred plan without my consent and began charging me between AUD $144$160 per month.This change was never part of my original agreement, and I did not authorise or consent to the upgrade. The charges are excessive, have occurred without any sales, and amount to an overcharge of AUD $1,936.40 as of today.I have repeatedly contacted ******* Seller Support in writing to dispute the charges and request a refund. Despite providing copies of my signed agreement and invoices, I have not received any response from the company.Why This is a Problem:The Seller Agreement does not authorise 1stDibs to impose a listing quota or automatically upgrade my plan.The unilateral fee increase constitutes a breach of contract and an unfair contract term.I have been billed far in excess of the agreed fee, without consent or sales activity.Desired Outcome:Revert my account to the Essential plan at USD $0.00/month or cancel my account Refund the full amount of overcharges totalling AUD $1,936.40.Written assurance that no further changes will be made to my account without my explicit consent.I am seeking an amicable resolution but, to date, 1stDibs has failed to acknowledge or address my dispute.

  Business Response

  Date: 08/22/2025

  
  Hi there,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations, as our company sent out a broad announcement to all our essential sellers on October 1st of 2024 to advise of our new structure. We have advised that, unfortunately, we no longer offer a free subscription. We also confirmed in the email that if you do not agree to this new agreement, to should contact us by October 31st to opt out and close your account, being the new arrangement will begin on November 1st 2024.

  We can email you a copy of your signed agreement. The very first term of our agreement advises that the contract is only for a year and will auto-renew.

  1. Subscription Term. The initial term of this Agreement (Initial Subscription Term) shall be one year, and  the Agreement automatically renews for additional one year terms (collectively, with the Initial Subscription  Term, the Subscription Term) unless and until it is terminated as provided in this Agreement. The  Subscription Term commences once both parties have agreed to this Agreement (or upon 1stDibss receipt  of your acceptance of this Agreement via an online click-through or other acceptance mechanism that  1stDibs has chosen to allow and provide for you at its sole discretion). Future versions of this  Agreement/any modifications become effective as to Seller at the time and in the manner set forth in  Section 10 hereof.

  We have the highest standards for the quality of our listings and sellers, and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.

  Kind Regards, 

  1stDibs

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Type: Billing / **************** Issues Complaint:I am filing a formal complaint regarding 1stDibs. Despite cancelling my account, I have been charged $841 without my authorization.Additionally:My gallery was shut down and log-ins locked without notice.A piece of artwork has been lost while in 1stDibs possession, and they have refused to reimburse me or locate it.Customer service has been unresponsive and unhelpful regarding these issues.I am requesting an immediate full refund of the rogue and unauthorized $841 charge and resolution of the lost artwork. I also request that this matter be escalated to management.This experience has been extremely frustrating and unprofessional, and I am seeking the BBBs assistance in ensuring 1stDibs resolves this issue promptly.Desired Resolution:Full refund of $841 Resolution or reimbursement for the lost artwork Confirmation that my account and gallery access are permanently closed without further unauthorized charges

  Business Response

  Date: 08/20/2025

  Hi There,
  We Appreciate Your Feedback!

  Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. We see that you were in communication with our specialist on August 4th, who advised you of an order that was returned to you on June 3rd. Since the item has been returned, a refund will be honored for the client. To assist with returning this to the client, we must charge you the amount paid. The amount was $842.40. Your account was suspended due to your outstanding subscription fee. 
  

  Section 21 (A) of your signed agreement states the following: 

   If the Seller either (a) does not inform 1stDibs within two (2) business days of its receipt of the  Item, or (b) informs 1stDibs that the Item was received in acceptable condition, the Item will be deemed to  have been received in an acceptable condition and 1stDibs shall issue the refund to the Buyer. Subject to  Buyers compliance with this subsection, in situations where a refund is required/authorized under this  section, Seller authorizes 1stDibs to charge the Sellers credit card/bank account on file 24 hours after the Buyer refund has been processed and/or hold payments to Seller until such time as the amount owed to 1stDibs is fully repaid. 1stDibs may offset  amounts due to 1stDibs hereunder against amounts due to Seller under any 1stDibs Agreements. If 1stDibs  does not receive payment from Seller within thirty (30) days, 1stDibs may suspend the Seller's account and  may send the account to collections.

  We want to assist with resolving this matter. Please feel free to continue to speak with our specialist to assist with coming to a resolution. 

  Kind Regards,

  1stDibs

  Customer Answer

  Date: 08/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am writing in response to 1stDibs rejection of my original complaint, in which they claimed I owed them money for unpaid dues. That assertion is misleading and ignores the actual facts of my case.
  Payment History Throughout my time as a gallery partner, ******* consistently had issues processing my payments. Despite this, I always acted in good faith and made alternate arrangements to pay any outstanding balance when notified. This issue of unpaid dues is a deflection from the real matter at hand.
  Lost Artwork The central issue is that 1stDibs lost one of my artists works. The artwork was explicitly supposed to be returned to the address listed on the return shipping label, but instead it was shipped to an outdated, non-working address. As a result, the piece was never recovered.
  Improper Billing Rather than resolving the matter, 1stDibs billed me $841 for the missing artworkan outrageous charge given that it was their mishandling and mis-shipment that caused the loss.
  Lack of Communication & Business Harm Despite repeated attempts to resolve this matter, my inquiries went unanswered. In addition, my gallery account was shut down without notice, cutting me off from sales and exposure, and causing severe harm to my livelihood and reputation. My artist also suffered the loss of their work due to ******* negligence.
  Contractual Obligation Under my agreement with *******, the company is responsible for insuring artwork during shipping and handling. Therefore, I am not liable for the lost piece1stDibs is.
  Executive Negligence **** ****, the 1stDibs executive who originally onboarded me, abandoned all communication after my gallery joined, leaving me with no point of contact or support.
  This pattern of neglect, lost property, improper billing, and non-response constitutes not only a breach of contract but also a predatory business practice.
  I am demanding:
  A full refund of $841 wrongfully billed to me
  Reimbursement of my monthly dues for the period my gallery was shut down without notice
  Formal acknowledgment of 1stDibs responsibility for the lost artwork
  To reiterate: I am not responsible for 1stDibs mishandling, and I should not suffer financial loss for their negligence.
  Sincerely,

  ***** ******** 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 08/29/2025

  Hi there,
  We Appreciate Your Feedback!

  
  Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations.

  We see that the Floral Celebration was returned and marked received on June 6th, 2025. As you are aware, all inventory settings are set by the sellers. On the request of a return, to approve, you are presented with the return address to accept. The address at which this item was returned and accepted was an address you have on your account as your storefront. We do apologise if you missed this information when you approved this return; however, confirmation of this return has been received from the carriers. With the return receipt of June 6th, our team reviewed and investigated this matter and processed a refund on July 1st once the investigation concluded and advised. The matter was escalated, and management reached out to you on July 11th to advise as well. At no point did 1stdibs override the return instructions. As for the alleged unauthorized redirection of the piece, no redirection of the piece occurred through the shipment listed under the Airway Bill. 1stdibs is not liable for any potential loss of property, given that we did not act out of accordance with your original instructions. We have refunded the buyer at your expense, given that the return has been orchestrated according to the marketplace policy and your return policy. As such, and in any case, 1stdibs is not committing theft - especially against our seller community. 
  

  To reiterate, since the item has been returned, a refund will be honored for the client. We must charge you the amount paid. The amount was $842.40. Your suspension will be released once this has cleared.

  The onboarding representative with whom you speak is only responsible for assisting all sellers' onboarding. As you are aware, we have a Seller Support team that assists once you are an active seller. Feel free to reach out to the team as you have been via email.
  
  Section 21 (A) of your signed agreement states the following: 
   If the Seller either (a) does not inform 1stDibs within two (2) business days of its receipt of the  Item, or (b) informs 1stDibs that the Item was received in acceptable condition, the Item will be deemed to have been received in an acceptable condition and ******* shall issue the refund to the Buyer. Subject to  Buyers compliance with this subsection, in situations where a refund is required/authorized under this section, Seller authorizes 1stDibs to charge the Sellers credit card/bank account on file 24 hours after the Buyer refund has been processed and/or hold payments to Seller until the amount owed to 1stDibs is fully repaid. 1stDibs may offset amounts due to 1stDibs hereunder against amounts due to Seller under any 1stDibs Agreements. If 1stDibs  does not receive payment from the Seller within thirty (30) days, 1stDibs may suspend the Seller's account and may send the account to collections.
  We want to assist with resolving this matter. Please feel free to continue to speak with our specialist to assist with coming to a resolution. 

   We have the highest standards for the quality of our listings and sellers, and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist. 
  
  

  Kind Regards, 

  1stDibs

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,We are filing a formal complaint against 1st **** regarding their unprofessional conduct.We contacted the company via email with legitimate concerns, but they did not reply to our inquiry. In addition, we discovered that messages were deleted from our inbox without our knowledge or permission, which we believe was done deliberately to reduce spam messages. This raises serious concerns about their integrity and business practices.We are requesting your assistance in addressing this matter; terminating the contract, waive the remainder of the subscription term and allow us to close the account without further obligation Please advise on the next steps required to proceed with this complaint.Attached:- email threads - screenshot of inbox messages.Thank you for your support.***** ***** ***************** owner phone ************

  Business Response

  Date: 08/20/2025

  Hi There,
  We Appreciate Your Feedback!

  Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. We see you did speak with one of our specialists back in June, in which she spoke with you about spammers. We also relayed via email on June 24th, we did accommodate by giving you three months  (July, August, and September), a $50.00 promotional credit for each month to assist with visibility.
  

  As per your agreement, your contract is for 1 year. We see you are speaking with one of the specialists today. The specialist with whom you are speaking via email has advised this to you as well and confirmed they will submit your notice now in your request to terminate your account, even though we require this to be 30 days before renewal. As your contract began in March of 2025, this will end at the end of April 2026.

  We welcome you to continue the communication with our team so we can come to a resolution.

  Kind Regards, 

  1StDibs

  Customer Answer

  Date: 08/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [As documented in the attached PDF, your only reply came after we submitted our formal complaint to the BBB.
  We must emphasize the following:
  - Failure to Communicate: On July 28, we wrote to you that continuing with the contract was not sustainable for us. Your team repeatedly failed to respond to our emails in a timely manner. 
  

  - Unauthorized Deletion of Messages: Messages were deleted from our inbox without our knowledge or consent, which is unacceptable and unprofessional.

  - the only requests we have received turned out to be spam.

  
  We joined with high hopes and invested time and effort in setting up our storefront, but the results have not justified the monthly costs. We no longer have confidence in continuing our relationship with your platform, nor the financial means to do so.

  
  For these reasons, I therefore formally request that 1stDibs waive the remainder of the subscription term, remove all of our items immediately, and allow us to close the account without further obligation.

  
  We kindly ask the BBB to recognize our good faith efforts to resolve this matter directly with 1stDibs, and our clear request to end the business relationship under fair terms given the circumstances.

  
  Sincerely,

  ***** ***** * *******
  
  *********** ***

  ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 08/22/2025

  Hi There,
  We Appreciate Your Feedback!
  Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations.

  To reiterate, the team has provided you with three months of promotional credit to accommodate a customer reaching out. Their account was removed to prevent you from any loss. Leaving the conversation on the platform in which the client requested your credit card would have hindered not only your company but our business relationship. No further credit or compensation will be provided.
  
  As per your agreement, your contract is for 1 year.  The specialist with whom you are speaking via email has advised this to you as well and confirmed they will submit your notice now in your request to terminate your account, even though we require this to be 30 days before renewal. As your contract began in March of 2025, this will end at the end of April 2026.

  
  We welcome you to continue the communication with our team so we can come to a resolution.

  Kind Regards, 

  1stDibs

  Customer Answer

  Date: 08/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We acknowledge receipt of your communication. However, we must correct the record and underscore several points:

  
  1 - The message in question did not request credit card information, as confirmed in our records (see attached PDF). Your assertion to the contrary is inaccurate.

  
  2 - We have raised these concerns via email on multiple occasions, yet no reply was provided. This lack of responsiveness left us with no alternative but to file a complaint with the BBB in order to receive an answer in a timely manner.

  
  3 - The promotional credits you extended did not remedy the situation. They had no meaningful effect on visibility, engagement, or sales, and therefore cannot be considered an adequate resolution.

  
  4- As previously stated, our studio is unfortunately facing financial hardship. Under these conditions, we cannot justify further investment of time or resources into maintaining a storefront that has proven unsustainable.

  
  Accordingly, we reiterate that the storefront must be closed at the end of this month. We request written confirmation that our account will be terminated at that time and that no further charges or obligations will accrue thereafter.

  
  Respectfully,

  SOLMISTUDIO LLC

   

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 08/25/2025

  Hello there, 

  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. As stated prior, your signed agreement is for 1 year. At the end of this time frame, your account will be closed as advised to you via email directly from our specialist.

  We're sorry to hear your experience did not meet expectations. We have the highest standards for the quality of our listings and sellers, and will use your input to improve 1stDibs in the future. We want to help you resolve any further issues, so we invite you to contact us directly if you would like to speak with a specialist. 
  

  Kind Regards, 

  1stDibs

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We appreciate your reply. However, we must reiterate the following:

  • We first raised these concerns directly with your team in July and received no timely response.

   

  • The only substantive replies came after we filed this BBB complaint.

   

  • Promotional credits and assurances did not resolve the underlying issues: there was no legitimate buyer engagement, delayed or missing communication, and even deletion of inbox messages without our consent.

   

  • We attempted to meet with your specialist; however, the meeting was first rescheduled by the specialist without notice and then canceled a few hours prior to the call. This further demonstrates the lack of professionalism.

   

   

  We have delisted all of our items from the platform on August 29th 2025 (see attached PDF for confirmation). 

   

  Please proceed with closing our storefront immediately and confirm that no further subscription fees or obligations will apply.

   

  As also documented, our studio is facing financial hardship and cannot sustain this contract. Continuing to insist on enforcing the full year despite your own repeated nonperformance is neither fair nor commercially reasonable.

   

  
  
  We joined with high hopes, invested time and effort, but the platform has not delivered results.  We ask the BBB to recognize our good faith efforts to resolve this matter and our clear request to end the business relationship without further obligation.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 09/08/2025

  Hi there,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB.

  We see that you reached out in July, and our team followed up via email to assist with scheduling a call to discuss your account. We do apologize for the adjustment to the call scheduled. We see that our Seller Support team reached out and provided you with a direct link to their personal calendar to assist with rescheduling the call. As stated in the email sent to you on September 3rd, unfortunately, we can not close your account until your contract renewal month, which is March 2026.

  1. Subscription Term. The initial term of this Agreement (Initial Subscription Term) shall be one year, and  the Agreement automatically renews for additional one year terms (collectively, with the Initial Subscription  Term, the Subscription Term) unless and until it is terminated as provided in this Agreement. The  Subscription Term commences once both parties have agreed to this Agreement (or upon 1stDibss receipt  of your acceptance of this Agreement via an online click-through or other acceptance mechanism that  1stDibs has chosen to allow and provide for you at its sole discretion). Future versions of this  Agreement/any modifications become effective as to Seller at the time and in the manner set forth in  Section 10 hereof.

  Our team is willing and wishes to support you in turning your experience on our platform around. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist. 

  Kind Regards, 

  1stDibs
  
  

  
  

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against 1stDibs.com, Inc. Request for Refund/Credit and Termination of Seller Agreement Dear Better Business Bureau,I am filing a formal complaint against 1stDibs.com, Inc. regarding their mishandling of a fraudulent buyer situation, which has resulted in financial loss, breach of trust, and an ongoing refusal to issue reimbursement or account credit.I am a paying seller on the 1stDibs platform under a signed Seller Agreement (executed March 6, 2025). On multiple occasions, I provided 1stDibs with documentation showing that a buyer was engaging in fraudulent activity. Despite my warning, ******* reinstated the buyers account, marked them Verified twice, and even encouraged them to place another order. This disregard for credible fraud alerts and failure to take protective action left me exposed to financial harm.When the fraud ultimately occurred, I requested reimbursement or an account credit equal to my loss, as well as confirmation the buyer had been permanently removed. Instead, ******* cited their Seller Agreement to deny responsibility, despite their role in approving and promoting the fraudulent buyer.Over the course of July and August 2025, I repeatedly contacted their support team (case reference #********) to resolve the matter. The responses acknowledged my frustration but offered no meaningful resolution. The companys final position was that they would not reimburse me because the payment occurred outside their platform ignoring that their own actions directly enabled the fraudulent transaction.I have attached copies of the Seller Agreement and email correspondence demonstrating my repeated efforts to resolve this matter directly with 1stDibs. Their unwillingness to take accountability and their failure to uphold their duty of care to paying sellers necessitate this complaint.I respectfully request that the BBB assist in securing a fair resolution in line with my stated requests.

  Business Response

  Date: 08/14/2025

  Hello There, 

  We appreciate your feedback on BBB. We're sorry to hear your experience did not meet expectations.

  With onboarding, all of our sellers are educated on how a sale is processed and completed on the platform. In our Seller Support section, we also have articles to advise all on how to proceed. We also have an article to advise you of spammers that you may encounter.  We also provide tips and ways on your end to alert us if you feel a buyer is suspicious. I have assisted with attaching a link to this for you to access and review.  If you receive any suspicious messages or spam emails, report it directly in your message center. This allows us to quickly identify spam accounts and suspend them.

  **********************************************************************************************************************

  1stDibs does not reimburse sellers for any funds sent directly to a buyer outside of the platform. According to our Reporting Off-Platform Sales Policy, sellers must report any sale completed off-platform to a 1stDibs lead and will be charged commission on the final sale price. However, there is no provision for reimbursing sellers for payments made to buyers outside of 1stDibs.
  

  All transactions and protections are designed to occur within the 1stDibs platform to ensure security and compliance.
  Recommended next steps: Complete all transactions through 1stDibs to remain protected under our Money-Back Guarantee. Promptly report any off-platform sale via your Inventory Manager so that proper commission handling can be applied.

  Regarding buyer vetting, anyone can sign up to use our platform as a consumer without initial screening, as long as they are over 18 and provide a valid email address. Once an order is in progress, certain triggers (such as high order value or inconsistent information) may prompt additional review by our Trust & AML team. If issues are found, the order will be canceled accordingly.
  
  Your agreement began on March 6, 2025, as per your signed agreement. Section one states the following: 1. 

  Subscription Term. The initial term of this Agreement (Initial Subscription Term) shall be one year, and  the Agreement automatically renews for additional one-year terms (collectively, with the Initial Subscription  Term, the Subscription Term) unless and until it is terminated as provided in this Agreement. The  Subscription Term commences once both parties have agreed to this Agreement (or upon 1stDibss receipt of your acceptance of this Agreement via an online click-through or other acceptance mechanism that  1stDibs has chosen to allow and provide for you at its sole discretion). Future versions of this  Agreement/any modifications become effective as to Seller at the time and in the manner set forth in  Section 10 hereof.

  (C) Notwithstanding the foregoing: (a) in the event of an increase in either the monthly Subscription Fees  charged to you or commission rates payable by you, you have the right (only for thirty (30) days from the  Change Notification Date) to terminate this Seller Agreement by providing written notice to us pursuant to  

  We have still submitted your request to our Seller Support to see what can be done to assist with termination. I see you are speaking with a specialist on this matter, and I encourage you to reach back out to assist us in coming to a resolution.

  Kind Regards,

  1stDibs
  
  

  Customer Answer

  Date: 08/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Unfortunately, ******* continues to refuse responsibility for this incident of fraud. The materials I submitted to the Support Team should have immediately confirmed the buyers fraudulent activity. At that point, the buyer should have been permanently removed from the platform, as clear evidence showed they were attempting to complete transactions off-platform. Disturbingly, the fraudulent site they used displayed ******* branding and logos, misleading me into believing it was legitimate. Despite being provided with screenshots of the fraudulent purchase, ******* either failed to review them properly or disregarded them. Even with this evidence, the buyer was reinstated and encouraged to place another order which was fraudulent and resulted in theft.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  
  
   
  

  Business Response

  Date: 09/08/2025

  Hello There, 
  We appreciate your feedback on BBB. We're sorry to hear your experience did not meet expectations.

  
  With onboarding, all of our sellers are educated on how a sale is processed and completed on the platform. In our Seller Support section, we also have articles to advise all on how to proceed. We also have an article to advise you of spammers that you may encounter.  We also provide tips and ways on your end to alert us if you feel a buyer is suspicious.  If you receive any suspicious messages or spam emails, report them directly in your message center. This allows us to quickly identify spam accounts and suspend them.

  
  To reiterate, 1stDibs does not reimburse sellers for any funds sent directly to a buyer outside of the platform. According to our Reporting Off-Platform Sales Policy, sellers must report any sale completed off-platform to a 1stDibs lead and will be charged commission on the final sale price. However, there is no provision for reimbursing sellers for payments made to buyers outside of 1stDibs.
  
  All transactions and protections are designed to occur within the 1stDibs platform to ensure security and compliance.
  
  Regarding buyer vetting, anyone can sign up to use our platform as a consumer without initial screening, as long as they are over 18 and provide a valid email address. Once an order is in progress, certain triggers (such as high order value or inconsistent information) may prompt additional review by our Trust & AML team. If issues are found, the order will be canceled accordingly. This user was removed from the platform after being alerted as a spammer. 

  We're sorry to hear your experience did not meet expectations. We have the highest standards for the quality of our listings and sellers, and will use your input to improve 1stDibs in the future.

   

  Kind Regards, 

  1stDibs

• Initial Complaint

  Date:07/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 1st **** customer service for a seller account is so bad that they are not able to provide sufficient technical support in a timely manner. This is a $100 a month service and they ask to schedule meetings online (scheduled a week out) and when it was finally time to meet, nobody was on the the call. There is no way to get sufficient account support. The contract is a year long commitment, but I would like to break out of the contract sooner due to the poor service. Please advise.

  Business Response

  Date: 07/28/2025

  Hi There,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations.
  
  

  We have the highest standards for the quality of our customer service and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist. 
  

  Kind Regards,

  1stDibs

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  When contacting 1stDibs customer support for technical or account issues, youre connected with representatives who are unable to provide direct assistance. Instead, youre directed to schedule an appointment online. These appointments are difficult to obtainoften requiring more than a week of lead timeand are offered at times that fall outside of standard business hours. To make matters worse, no one even showed up to my last scheduled appointment, which was extremely frustrating.
  
  As of July 29th, the earliest available appointment at 8:30 AM was not until August 12. All earlier options ranged from 2:30 AM to 4:00 AM. Ive attached a screenshot to illustrate this. Effectively, theres no way to resolve urgent technical issues during normal business hourswhich is especially unacceptable given the $100 monthly subscription fee.
  
  Its becoming clear that the companys business model hinges on locking customers into year-long contracts, then pointing to those terms when users try to leave due to poor service. To make matters worse, the auto-renewal policy is not clearly disclosed, and cancellations must be made at least 30 days in advance. This approach feels predatory and unfairespecially when it would be entirely possible to operate with more customer support.

  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Business Response

  Date: 08/22/2025

  Hi There,
  We Appreciate Your Feedback!

  Thank you for leaving a review on BBB. For Seller Support account call, the team is only available in the morning Pacific time from 2 AM-9 AM Pacific time due to the main team being located in our UK location, as we are located in the ** as well as ********. Again, we do apologize for the inconvenience and will submit this feedback to upper management to review. The most efficient way to obtain information on your account, if this time frame is not feasible for you, is to email us. 
  
  

  We have the highest standards for the quality of our listings and sellers, and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.

  Kind Regards, 

  1stDibs

  
  

  Customer Answer

  Date: 08/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of earrings for my daughter in June through 1stDibs but returned them shortly after due to concerns about authenticity. The seller was kind and agreed to a full refund. ******* customer service confirmed that the refund had been issued and would appear in my account within 7 business days. However, it has now been over two weeks, and the refund has still not been processed. Despite multiple follow-up emails to ******* customer service, I have not received any response or update. I am seeking immediate resolution and the return of my funds.

  Business Response

  Date: 07/28/2025

  Hi There,
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations.

  We do apologize on the delay and the system error of the refund processed July 11th. Our team is assisting with resolving this matter today. You will be emailed in confirmation of the full refund processed. Again , we do apologize on this inconvenience.  We have the highest standards in our customer service and will use your input to improve 1stDibs in the future. If you have any additional questions, we invite you to contact us to speak to a specialist. 
  
  

  Kind Regards, 

  1stDibs, 

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I have not received the refund yet as of 7/30/2025

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

  Business Response

  Date: 07/31/2025

  Hi There, 

  In reference to Van Cleef & Arpels 18K Yellow Gold Diamonds Turquoise Two Butterfly Earrings a refund was processed Mon, Jul 28, 2025 10:26 PM ET in the amount of  $21,666.13 (Apple Pay). An email was also sent at that time to you to confirm. We will email you directly to confirm again. We do advise that you review your Apple Pay to see what account the funds will be forward to. 

  If you have any additional questions, please feel free to contact us again at ******************************

  Kind Regards,

  1stDibs

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Rolex watch on 1st Dibs. Once received, I took it to an official Rolex jeweler. They said that is is not an original Rolex watch and the diamonds around the bezel are fake. Requested a return that was approved by the seller. However, 1st Dibs charged $50 for the return. Having spent over an hour with ******* representative on the phone, I still had to cover the cost of shipping back the fake item myself.

  Business Response

  Date: 05/12/2025

  Hi There ,

  
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. I see our team has requested documentation May 7th via email , as you started from The Rolex Jeweler advising the item is not authentic as well as the clarity of the diamonds. This information can assist with your formal request to return. You are welcomed to reach back out to our specialist with this confirmation to assist with a no fee return.

  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.

   

  Kind Regards, 

  1stDibs

  
  

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The evaluation of the Rolex watch, purchased on 1stDibs, by the official Rolex Jeweler was verbal.  It was based on the observation of the bezels diamonds and the general feel of the watch.  For a full and formal/written evaluation, I had to send the watch for service.  Do you find it reasonable for a customer to spend hundreds of dollars to save on a $50 shipping?  From my perspective, your guarantees for authenticity is bogus as you have done little to no due diligence on the resellers on your site and make it unreasonably difficult for unsuspecting shoppers to return a fake item.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT

  I have wasted enough time with you guys.  You keep giving the same non-rponse.  No need to respond anymore.  I will share my experience on every site reviewing 1stDibs. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 05/22/2025

  Hi There ,
  
  We Appreciate Your Feedback!

  Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. I see our team processed a refund May 19th on this order. As stated prior, if you can provide us documented proof that the item is not authentic rather than word of mouth, we can assist with processing a refund for the return shipping fee of $50.00. You are welcomed to reach back out to our specialist with this confirmation to assist with a no fee return.

  
  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.

   

  Kind Regards , 

  1stDibs

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st **** is a vintage marketer similar to ****. They reached out to our small vintage furniture shop at one time asking us to list on their website for FREE. They were relentless with their requests before we finally said yes. They made us sign a contract. Soon we were getting billed $100 a month. We contacted them immediately to inquire why and they claim they sent us an email stating if we did not list a certain amount of new items per month we would automatically be in a one year agreement with them at $100 a month. We have been billed several times, spoken with their staff and they refuse to stop harassing us for payment, threatening to send us to a debt collector.We have reached out to our social media circle of other small businesses and furniture dealers to hear the same story. 1st **** has been manipulating small businesses into contracts for a couple years now. We have never even sold on their site and have made no money though their platform. We would have never agreed to a contract had we known it was a subscription. It is outrageous that a big company like 1st **** can take advantage of small businesses and force them into contracts that are so dense in legal jargon that no one could possibly comprehend outside of a lawyer. It's an obvious money grab and everyone is aware of it. The vintage furniture dealers work their tails off and have to grind it out to make a living. To think a big corporate entity like 1st **** is greedily stealing hard earned business owners money is despicable behavior.We really hope you look into this and put an end to 1st Dibs shameful unethical business practices.

  Business Response

  Date: 02/21/2025

  Hi There ,

  
  We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. The first 7 days of each month all sellers are reminded of what is needed to remain essential (free subscription). An email was sent to you 45 days prior to the renewal to advise you that your account will be upgraded due to not meeting your contract agreement. An email was sent to you April 20th to advise you what will be needed by July 7th 2024 to maintain your free subscription.  You are advised that you have ******************************************************* the request to opt out. We do apologize that the email was missed, however we do make this information visible to sellers on their dashboard when they log in.

  The very first term on our agreement advises that the contract is only for a year and will auto renew. We see you have spoken with a specialist in which confirmed you can terminate your contract July 7th, 2025.  We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We invite you to contact us if you wish to speak to a specialist further on this matter. 
  
  Kind Regards, 

  1stDibs
  
  
  
  
  

  
  

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am writing to express my extreme dissatisfaction with your auto-generated response. It is clear that you are not taking responsibility for designing a subscription model that relies on lengthy legal jargon and requires customers to actively opt out of a contract they never agreed to. This practice preys on businesses, especially busy small business owners who may not have the time to comb through every email from predatory companies.
  
  I urge you to reconsider your subscription practices and make them more transparent and customer-friendly.

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 04/30/2025

   

  Hi There,
  We Appreciate Your Feedback!

  Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. To reiterate, the very first term on our agreement advises that the contract is only for a year and will auto renew. This is not hidden nor worded in any legal jargon to confuse anyone. 

   We see you have spoken with a specialist in which confirmed you can terminate your contract July 7th, 2025. We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We invite you to contact us if you wish to speak to a specialist further on this matter. 

  Kind Regards,

  1stDibs

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We do not agree with this companies moral code and conduct. Yes, we have already told your staff to stop emailing us and bothering us and to CANCEL any and all subscriptions or contracts that you have with us. We are a small business and would never have agreed to a product we never wanted or use. CANCEL ALL SUBSCRIPTIONS AND CONTRACTS IMMEDIATELY and DO NOT CONTACT US.  

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.