ComplaintsforThriveFantasy
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Requested a withdrawal of my winnings and have been completely ghosted by this sham of a company. They asked for a picture of my passport or driver's license to process withdrawal and I sent a picture of license with much information covered up. I'm sure they were just looking to sell my information to another scammer. BEWARE!Customer response
05/20/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding ThriveFantasy has been resolved.
Sincerely,
*********************Initial Complaint
04/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Thrive is a online pickem app that matches my original deposit of $250 and required the funds to play through for a total of 750 of pickems played. I didnt realize that at first, but did satisfy the requirement. As soon as I did, I requested a withdrawal of the funds in my account of $331.50 on March 20th, 2024. I received an email immediately stating they would be in touch on next steps to issue the withdraw. I have emailed twice since then with no response and still have not seen the funds or a response as of 4/12/24.Customer response
05/06/2024
Better Business Bureau:
At this time, I have not been contacted by ThriveFantasy regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
04/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have made a deposit of $250 and received another $250 in promo funds. The requirement for withdrawal is to play through x2 the deposit and bonus amount. I have already done that and I am owed about $223 by Thrive Fantasy. I have tried contacting them for over a month and have yet to receive any response.Customer response
04/27/2024
Better Business Bureau:
At this time, I have not been contacted by ThriveFantasy regarding complaint ID ********.
Sincerely,
*****************Initial Complaint
04/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I deposited $500 on the app, I won a total of $2346 and now trying to cash out my $2000. I have made numerous email attempts to get resolved and I have not received a single reply or my money in over a month.Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have 1300 dollars of winnings that I tried to withdraw from this daily fantasy sports casino/app. I requested the withdraw on Jan 29. After weeks of waiting, they requested my ID and debit card to "verify my identity". Since I provided them swiftly with that info, they have gone ghost. I have sent dozens of follow ***************** from social media to emails, and they are ignoring me and not giving me my earnings.Customer response
04/20/2024
Better Business Bureau:
At this time, I have not been contacted by ThriveFantasy regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
03/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have deposited money on a fantasy sports website/app that was active in ********. I played on the site for several years and accumulated $2205 in winnings. I submitted a withdrawal request because the site says it no longer can operate in ********, I received an automated type response saying they will be back to me with further instructions, I have yet to receive those instructions. I have tried to reach out to them through email and messages on ******* directly to their account that have gone unanswered.i have met all the requirements that they mention in the email attached so there should be no delay in receiving my money that I earned on the site.Also attached a copy of my withdrawal request and it still shows pending. There is another site that I play on called Prize picks withdrew my money on that site same day and money is already in my account.Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I deposited $250 into ThriveFantasy sports betting app and ended up with a total of $1202 after a few wings on player prop parlays. I initiated a withdrawal for $1202 on Feb. 14th still have not received my withdrawal. I would like my money given that it has been 23 days and they stated it would only take 3-5 business days to process.Customer response
04/05/2024
Better Business Bureau:
At this time, I have not been contacted by ThriveFantasy regarding complaint ID ********.
Sincerely,
*******************Initial Complaint
03/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Thrive fantasy is a daily fantasy sports platform, which allows users to bet money on player props for sports (such as *** player points, *** runs, etc.). I deposited $2250 to thrive fantasy and was successful in turning this into a little over $10000. I submitted withdrawals, but they just stayed on pending. I have reached out to their support via email many, many times and have not received replies at all. The withdrawals have not changed from pending to approved, and I am afraid that they will just not pay me out at all.Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I completed the playthrough requirements on my deposit and initiated a withdrawal of $1,250 on 1/24/24. I received an email on 2/01/24 stating they were looking to process the withdrawal and they asked for my Paypal information. I promptly responded to that and gave them my PayPal address. Since then (today is 2/28/23) I have emailed them multiple times with the same information but I have had zero response, my withdrawal still shows as Pending Approval on the app, and I have not received the $1,250.Customer response
03/25/2024
Better Business Bureau:
At this time, I have not been contacted by ThriveFantasy regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
02/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I played with them as a new user in the superbowl and won $1280. The terms for the new user bonus said I had to playthrough twice the money I deposited so I payed with 200 to complete the terms. I initiated a withdrawl the same day. It's been two weeks now the withdrawl is pending even though I provided them with my I.D and picture of the debit card I usedCustomer response
03/23/2024
Better Business Bureau:
At this time, I have not been contacted by ThriveFantasy regarding complaint ID ********.
Sincerely,
*********************
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Customer Complaints Summary
79 total complaints in the last 3 years.
61 complaints closed in the last 12 months.