Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FanDuel Inc.

  19 Union Square West New York, NY 10003-3304

• 

  FanDuel Casino

  1160 1st Ave King of Prussia, PA 19406-1355

• 

  TVG Network

  6701 Center Dr W STE 160 Los Angeles, CA 90045-1558

• 

  TVG Network

  6701 Center Dr W STE 160 Los Angeles, CA 90045-1558

• 

  FanDuel Sportsbook - Louisiana

  5050 Williams Blvd. Kenner, LA 70065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a wager on a soccer player having a shot on goal in a specific match. It turned out that the player didn't start the match, and only entered after 80 minutes and obviously didn't record a shot in those 10 minutes on the pitch. I provided documentation to FanDuel that every other sportsbook in ***************** had a policy that if a player didn't start, they were void for a shot wager. FanDuel wouldn't void the ticket, since they claimed their house rules considered the player as having played as soon as they took the field. However, several weeks later, I was told (and I have screen shots of the messages) by my VIP account *** that a supervisor had seen the point I was making and had decided to change the house rules going forward on this issue. However, nearly a month later now, I see that the house rules still haven't been changed. It seems as though I was told that they had been changed solely to attempt to entice me into making another similar wager, only to lose again because the rules had not actually been changed.

  Business Response

  Date: 05/07/2025

  To Whom It May Concern,
  
  We write in response to *** ******** recent consumer complaint regarding Repair Issues. (ID # *********.
  
  On 5/7, *** ****** contacted our Customer Support team regarding settlement on Player shots on goal props for Soccer ******. Our team reiterated our House Rules for this specific market and informed *** ****** his ***** was settled correctly.
  
  We have reached back out to *** ****** to reiterate our House Rules for Soccer Player Props on shots on target goal. We advised that only players who were inactive and did not play in the game would have ****** voided. Since the player did substitute in during the match and recorded game time, ****** would be settled as usual. Due to the inconvenience of this situation, we did apply credits as a one time courtesy but we have informed *** ****** ****** would be settled in accordance with House Rules going forward.
  
  FanDuel would consider this matter resolved. 

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The business is completely ignoring what my complaint was (as they have done MANY times, even though I have stated my issue VERY clearly):

  While frustrated with the house rules regarding shots because they are different than every other sports book in the **, my complaint was that after the match, FanDuel reached out to me and TOLD ME THAT THEY HAD CHANGED THE HOUSE RULES GOING FORWARD.  However, they never did actually make such a change.  My complaint was that they had lied to me about changing the rules going forward (NOT retroactively).  I can only assume that they lied to me about changing the house rules in an effort to entice me into making a similar large deposit and wager.  I have repeatedly asked FanDuel to address WHY THEY LIED TO ME ABOUT CHANGING THE HOUSE RULES GOING FORWARD, and repeatedly, they have ignored that question (as they did in their response here).  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 05/25/2025

  To Whom this may concern,
  
  We write in response to *** ******** recent consumer complaint regarding Refund Issues ID #********.
  
  On 5/7, *** ****** contacted our VIP team regarding his wager for Player shots on goal props for Soccer following the settlement of his wager. *** ****** was advised that the wager would stand as a loss since the respective player did record game time, however misinformed *** ****** that our House Rules would be changed in the future.
  
  Our Support team followed up with *** ****** to reiterate our House Rules, specifically for shots on target. We advised that only players who were inactive and did not play in the game would have ****** voided. Since the player did substitute in during the match and recorded game time, ****** would be settled as usual.
  
  Due to the inconvenience of this situation, we did provide a bonus for the affected wager amount, but we have informed *** ****** that ****** would be settled in accordance with our House Rules going forward.
  
  At this time, the *** ****** has been educated on our House Rules, he was provided a bonus of the affected wager amount for the inconvenience of this situation, and he has resumed their play. As our stance has been explained regarding this complaint, FanDuel considers this matter resolved.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of the Problem:On or around April 28, 2025, I became the victim of identity theft. My bank account, debit card, and personal information were stolen and used without my authorization. I discovered that $7,184.00 had been deposited and gambled on my FanDuel account starting from that date.I did not authorize or initiate any of these deposits, nor did I engage in any gambling activity during that time. These transactions were carried out fraudulently using my stolen financial information. This is a clear case of unauthorized access to my FanDuel account.I immediately contacted FanDuels customer support to report the fraudulent activity and secure my account. I was informed that the issue would be escalated to their internal support team, but that it would take a few days to receive a response. As of the date of this complaint, there has been no resolution or reimbursement, despite the urgency and the large sum of money involved.I am filing this complaint because I have taken all necessary steps to notify FanDuel of this breach, yet they have not provided adequate support, urgency, or restitution. Given the magnitude of the loss, the sensitive nature of the crime, and the fact that the unauthorized access took place on their platform, I am requesting:1.A full investigation into the unauthorized deposits and gambling activity on my FanDuel account.2.A complete refund of the $7,184.00 taken from my bank account via ******************************** that proper security measures are being enforced to prevent further breaches of my personal and financial information.

  Business Response

  Date: 05/11/2025

  We write in response to *** ********* recent consumer complaint regarding Refund Or Exchange Issues (ID # *********.
  
  On 05/07/2025, *** ******** reached out to our Customer Support Team via chat with concerns about unauthorized activity on his account. A member of our team acknowledged *** ********** concerns and escalated the case to our Accounts Team for review. As we take privacy and security very seriously, our team temporarily suspended the account to investigate.
  
  Upon reviewing the information sent, our team finalized the review and informed *** ******** that the transaction in question was placed from the same device typically used on his account.
  
  *** ******** was provided our Terms of Use, was explained that we will not be refunding any money, and his account was forwarded to another member of our team to conduct a Responsible Gaming review due to concerns that were flagged during our initial review.
  
  Our team is in contact with *** ******** and considers this still under review.

• Initial Complaint

  Date:05/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/5/2025, I placed a bet on 4 baseball games on fanduel and 1 of the games was rained out so that segment of the bet was voided. Then I scheduled a bet on the rescheduled game for the following day; however the bet was placed on the wrong game and was lost. I thought I was placing a bet on the nationals and guardians game that got rescheduled however the bet was placed on the ******** and athelics game which isn't the one I selected. So as a result $1,526 was deducted from my account and I didn't authorize this transaction.

  Business Response

  Date: 05/08/2025

  We write in response to *** ******* recent consumer complaint regarding Delivery Issues (ID #*********.
  
  After review it was confirmed the wager in question was made for the ******** vs. Athletics and not the Nationals vs. Guardians. All bets have to be confirmed by the customer before final placement. The wager selected by the customer was accurately graded and, unfortunately, resulted in a loss.
  
  All account activity is the responsibility of the account holder and all bets are final once placed, as such we are unable to provide reimbursement for the correctly settled wager.
  
  As all information has been relayed to *** ****** we consider this matter resolved.

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  It is incorrect, I placed a bet on the ******************** vs ******************* game and it got rained out and postponed. Then the system accidentally placed a bet on the game the company referenced that should have been placed on the make-up game of the rain out. I did not authorize a bet on the Athelics vs Mariners game.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may ****** I opened an account with ******************** TVG to place some bets on the Kentucky derby ,but when i used my apple ID it has an old email address that i cant use . all I'm trying to do is change it to my personal email address so i can log in . but this company has nobody to talk to to fix this , there live chat does not give me the solution . at this point i just want my $100 refunded and close the account .

  Business Response

  Date: 05/08/2025

  To Whom It May Concern,
  
  We write in response to *** ****** recent consumer complaint regarding Service Issues (ID #*********.
  

  On 05/03, *** ***** emailed our support team regarding updating the email address on his account. We do apologize for the delay in reply to this email. 
  

  On 05/06, we did update the email address on *** ****** account and emailed him to let him know. 
  

  FanDuel would consider this matter resolved. 

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won money and went to withdrawal and they immediately suspended my account Ive reached out to support multiple people told me ***** hours I reached out this morning this *** told me it could take weeeks I dont have. Thats time I need my money now Im homeless

  Business Response

  Date: 05/08/2025

  To Whom It May Concern,
  
  We write in response to *** **** recent consumer complaint regarding Repair Issues (ID #*********.
  
  On 05/04, *** Bye did reach out to our customer support regarding a withdrawal he had initiated. As part of this contact, *** *** did make statements which gave us concerns from a responsible gaming perspective. As a result of those comments being made, *** **** account was suspended for further review. 
  
  After this review, our team did decide to impose a 6 month suspension. 
  

  On 5/08, we did email *** *** to inform him of this and offer to withdraw the funds on his account. 
  

  FanDuel would consider this matter resolved. 

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I answered back and they need to give me my money through venmo ****** or a papercheck to an address that I don't have access to anymore i told them to withdraw my money to the same account I tried withdrawing it to before they suspended my account so why can't they put my money on the card that I made the withdraw too before they suspended my account??? I was trying to take my money out and they suspended my account so if it was formy safety because I was homeless why wukd you make it harder for me to get my money? I said I was homeless and yu suspended my account for it but you make it impossible to get my money out of the account. I last deposited with my card endingin 3836 which iste card I had the pending withdraw too we. They suspended my account as well. So why can they not put my money on that card I last deposited with and last requested a withdraw too??? It makes no sense give me my.inwy to the cardin last deposited with and I last requested a withdraw too and let's be done with this it's 2025 suspendmy account and keep it like that I'll go to DraftKings they've never taken a week to get back to me ad kept my iny hostage give me my money to my card ending in 3836 this is The only outcome I will accept 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ***
  
  
  
  
   
  

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   OK I do see that i received my previous withdraw was received but hatshoukd make it hat much easier to put my money on that same card this is ******** that is the card I used to deposit the money so obviously that's where I want my money to be. If I had access to any of these other options I would just take it and not business with your shady company anymore. Can you send it to my cashapp? I fo not hae access to that venmo or ****** account I've said this numerous times if you take money from a card you can put it back on tha card too. Give me a refund of 122 instead of a withdrawal and permanently cose my account because I would never do business with you after this anyway. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ***
  
  
  
  
   
  

  Business Response

  Date: 05/28/2025

  To Whom It May Concern,
  
  We write in response to *** **** recent consumer complaint regarding Repair Issues (ID #*********.
  
  *** *** has since been able to confirm that he has regained access to his Venmo account. We have initiated a withdrawal for the funds on his FanDuel account to his Venmo account. This withdrawal will process within 48 hours.
  
  FanDuel would consider this matter resolved. 

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, May 3 I requested multiple withdrawals from my FanDuel account all but one of them was deposited into my bank account. The withdrawal for $586(reference #*********)is shown as approved and sent to my bank for processing. However, it's also listed as pending. I reached out to customer support on Saturday and was told that while still in the time frame it should be deposited soon as it was sent to my bank. This morning(5/5) I contacted my bank and they said there was no money sent from FanDuel so I contacted support again this morning. The person I chatted with this morning told me it had not been sent to the bank. It was approved but still processing. I tried asking why the confusing messages but he told me that there was nothing else he could do and to be patient. Immediately after we disconnected my account was suspended. That feels very suspicious. I contacted support to see what is going on with my withdrawal and then my account was suspended and I still haven't heard from anyone from the accounts team. So, now, not only is the money being held, my account is also not available.I emailed support at 11:48 am and still nothing. They don't contact you in a timely manner, they don't let you know when it is suspended, what the reason is, they just suspend the account and hold the money in the account that is processing, or not processing. It's very confusing and you're not ever given a straight answer from customer support. It tells you to reach out to customer support if your account is suspended, but then customer support says they can't have access to tell you why it's suspended. In the meantime...I'm just waiting for money that's mine and not able to use the account at all.

  Business Response

  Date: 05/14/2025

  We write in response to *** ********* recent consumer complaint regarding Repair Issues (ID #*********.
  
  On 5/5/25  *** ******** reached out to FanDuel Customer Support regarding a withdrawal. After review there was a possible concern with activity made on the account that needed internal review, this resulted in the account suspension.
  
  As a result *** ******** underwent a review by our Accounts team and on 5/9/25 was provided a warning and her account was reopened.
  
  As all information has been relayed to *** ******** FanDuel considers this matter resolved.

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This isn't the same thing they told me. The email I received(5 days later) stated that my canceled withdrawals triggered a red flag. I'd like to know what "warning" means. It's my account. If I chose to cancel withdrawals and keep them in my Fanduel account why should I have to have their approval? In addition...my biggest issue is that suspend the account with ZERO contact when it happens or why. Seems like a pretty simple way to solve if there's concerns about fraud...reach out and ASK! Instead, they hijack your account for as long as they feel like(5 days for this one) and don't ever contact you until it's all over. I sent 2 emails to support and received no response back. It's so unprofessional. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ********
  
  
  
  
   
  

  Business Response

  Date: 05/20/2025

  FanDuel takes responsible gaming as it's highest priority and due to concerning activity that we found, a standard review was conducted in accordance to our terms and conditions. After the review was finalized, education on the situation was provided as this type of activity can be an indicator of problem gaming.

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Honestly, it doesn't really matter what I say because they will do what they want anyway, but your response is unacceptable. It took 5 days for you to re-open my account with ZERO contact in those five days. Whether your checking for fraud or doing a "standard review" it is bad customer service to just not reach out at all. In addition, why does it take you 5 days to review responsible gambling? Did you all of a sudden discover something on day 5 that you couldn't on day 2? My issue is they suspend the account with no warning and no contact. You're at the mercy of the "Accounts Team" and when they decide you've been warned. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ********
  
  
  
  
   
  

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed bet for $500 *** game , I won Ive been waiting to withdrawal the first withdrawal failed due to my card been temporarily frozen, re did the withdrawal and 8 hrs later they freeze my account with no explanation Ive verified my identity in January and submitted every documentation and photo needed and my account was unlocked successfully and now there keeping my winnings hostage

  Business Response

  Date: 05/10/2025

  To Whom It May Concern,
  
  We write in response to *** ******** ******* recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.
  
  On 05-03-2025, *** ******* account was promptly suspended for comments made to our Customer Support staff that indicated possible Responsible Gaming concerns.
  
  Due to the suspension placed on his account, he was required to undergo a formal account review to ensure he was gaming responsibly on FanDuel. A member of the Accounts Team reached out to *** ****** on May 4, asking him to provide further clarity to comments he made indicating that he needs funds on FanDuel to pay for some of his bills. FanDuel takes Responsible Gaming very seriously and must take all comments that were expressed at face value.
  
  *** ****** addressed our concerns and his account was promptly reactivated on May 6th. FanDuel considers the matter resolved. For any additional assistance, please create a new support ticket with FanDuel Customer Support.

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today was the first time I have ever been asked to verify my identity via text on the sports betting app. At this time my number is not active so I could not receive the verification code. I contacted support they allowed me to change my number. Im temporarily using a free wifi number which required an additional payment to receive a verification code. Before paying the fee I attempted to change the number again to my brothers number which is an active working number. The representative stated that they could not change the number again. I went ahead and paid the additional fee to get the verification code. I was able to get the code and successfully log in to FanDuel using the TextFree WiFi number. I checked a few pending bets and wanted to make one more wager so I made a deposit. As soon as I successfully made the deposit I was kicked out of the app and my account was suspended. Customer support asked me to verify my identity via ID which I did successfully. They also asked me to provide photos of the cards on file that used to make deposits. I successfully provided front and back photos of three cards used to deposit on the app with my name on it. Customer support is also saying if the cards dont belong to me provide ID of the card owner and why they are funding my account which no one ever has but is totally personal if someone were. Additionally there is a card I am being asked to provided front and back photos of that I do not recall using/having at all. I am being told that my account will remain closed until I provide this card that I do not have but I have provided ID and 3 other cards that are mine. This is absurd what about my money that is tied up on the app?!!? There is no one to actually speak to and customer support is not very friendly or helpful at all. With all of the money that I have spent on the app this is very disappointing and unprofessional. Kind of feels like a scam so I cant cash out and to keep whatever money is left.

  Business Response

  Date: 05/08/2025

  To Whom It May Concern,
  
  We write in response to **** ******** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.
  
  On 05/03, **** ******** FanDuel account was suspended as we identified activity that required further review. **** ******* reached out to our customer support regarding the suspension on 5/03 and this was escalated to our accounts team for review. 
  
  As part of our standard review process we did request documents from **** ******* we needed to investigate the concerning activity. She did reply and provided some of the requested documents.
  
  Our team has requested additional documentation from **** ******* that has not yet been provided which is necessary for this review to proceed. Once provided, our team can resume this review. 

• Initial Complaint

  Date:05/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made four deposits totaling $20 on May 2nd 2024 on FanDuel Casino. I had over $100 in ******** when I was abruptly thrown out of the game and logged out unexpectedly. I logged back in to find my winnings and all transaction history deposits, play history and winnings were gone for that day. I spoke with customer support and explained the situation provided proof from my financial institution that I had made four deposits. FanDuel is not doing anything to remedy this issue. I'm so unnerved by this situation. I may not be able to prove the amount of winnings but I can prove that I made four deposits that they said I didn't make. I would like to think I will be refunded for deposits.

  Customer Answer

  Date: 05/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fanduel ******** has suspended my account without reason. There system caught inconsistent behavior. I have not violated any rules or regulations, and I have provided them all the documentation they have requested. Since I have provided this information they have not responded to any of my emails. I have over 500 dollars in this account that is being held from me without any assistance from their team on how long they are going to hold these funds or when I can retrieve them.

  Business Response

  Date: 05/04/2025

  To Whom This May Concern,
  
  We write in response to *** ***** ******** complaint regarding their billing issues (ID# *********.
  
  On May 2, 2025, *** ******** FanDuel account was suspended due to gameplay that raised red flags and indicated inconsistent activity. Following this suspension, *** ****** reached out to FanDuels **************** team for assistance, which led to the escalation of the matter to our Accounts Security Team.
  
  As part of our protocol, *** ****** was required to provide verification documents due to the nature of the matter. He cooperated fully and submitted the requested documentation, at which were sufficient.
  After this review process, he was explained the reasoning for suspension, advised of our terms and conditions, and was reactivated as of May 3, 2025.
  
  As *** ****** has been able to login to their account successfully and withdrawal funds, FanDuel would consider this matter resolved.