Business ProfileforBellhops

I hired Bellhops for a move from my old apartment to my new apartment on august 16th 2023.The website says they provide you with professional movers. The movers the provided me with were not movers and had only ever moved a couple times before they told me theyd been on the job about two weeks and had worked for post mates prior. The movers did not have plastic, tape, tools, or enough moving blankets - they had just a rented uhaul truck. They did not wrap my furniture and many times dropped my fully unwrapped mattress on the sidewalk. I saw them dragging it up my stoop at one point.They did not wrap my couch but draped two blankets over the top they also dragged it up the stairs which resulted in it getting very dirty as well as breaking part of the ********* and the wall. I called their boss because when I asked what would happen if they couldnt get the couch upstairs (it has been measured now by professional movers and I know that it can fit) they told me they had no idea and it was up to me after one of them named **** found out I had called to ask what my options were he cornered me in my hallway and got very close to my face and started screaming and cursing at me for five minutes I am a small woman and prior to that hed also made remarks asking about why I didnt have a boyfriend there and then asking me where he was. He also told me he was doing a bad job because he was nervous around me and a few other flirtatious comments. They got the couch stuck and my landlord who is an 84 year old woman came out to ask what was happening and he started screaming at her repeatedly for ten minutes cursing and yelling I asked him to stop many times which just made him louder. The move was supposed to take 3-4 hours starting at 2pm but it ended at 11:30pm. They were unable to get the couch upstairs and we had to bring it back. I will have to hire professional movers to move it as well as a bookshelf they forgot. There were a few other issues as well.