59 Customer Reviews
- Date
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Review from Jacqueline K
1 star04/12/2024
I am not impressed. My first prescription was shipped right away. However, they don't fill the full prescription. I was to take 10 mg of a medication twice a day. This would be 60 pills for one month. I received a two-week supply. Then, they sent another two week supply. I haven't received it. It shows stuck in ***********, **. They will not overnight another prescription. They take days to investigate what occurred without ensuring I get my medication on time. They provide no resolution. I was told I could get my medication at one of their partnering pharmacies with my BlinkRX card. No card was sent to me. I am not very happy and will be calling my doctor tomorrow. I can't wait for their investigation to resolve my more immediate need-- getting my medication.Review from Shih-Hua L
1 star03/29/2024
S ******** placed an order for my eye drops (Miebo) through BlinkRx on or before March 15, 2023. My credit card was charged on March 15, 2023. However, when I logged into my BlinkRx account, it stated that I made the purchase on March 21, 2023. Regardless, I still haven't received the product. As a result, my dry eye condition has worsened since I ran out of my eye drops on March 22. I have called numerous times over the past ten days, and each time I was told that they are currently busy fulfilling my order and will provide me with a tracking number once it's ready to be shipped. What an outrageous lie! I am fully aware that I placed the order and was charged by BlinkRx on March 15, but they have failed to deliver the product. They have jeopardized the health of my eyes and essentially stolen my money. BlinkRx must be held accountable for their actions.Review from Richard F
1 star03/26/2024
The first time I had a prescription from them, it took 2 weeks to get. I called numerous times and kept getting a different reason. I escalated it several times and was told a supervisor would get back to me. None ever did. Excuses ranged from "not yet filled" to **** did not pick it up" (twice) to **** lost it so it will be refilled and resent."I am now doing a reorder and it has been almost a week since the doctor placed the prescription. I called several times at the end of last week (I am out of the medicine) and was told they were awaiting something from Insurance even though I told them insurance would not pay for it. I got the usual "supervisor will call" but no one did. I called twice yesterday and finally got it worked out to the point where things were "straightened out" and I paid for it authorizing over the phone. I got an email confirmation shortly thereafter. Today, I called to see if it had shipped. They said no because payment has not been authorized. Again "A supervisor will call you". In other words, we have not started to process the prescription yet. I have had it. Still no prescription, still not timeline to get it.Review from Teri P
1 star03/18/2024
I wish I could give negative stars. My doctor submitted a prescription to BlinkRx, which I filled once. The number of emails and texts I got from them was absurd. I have refills available, but I am not interested in continuing this medication. However, BlinkRx is spamming me every few days with "friendly reminder" emails about my prescription. I have hit the "unsubscribe" button, opted out of all communication, chatted online and emailed with their support team, and they will not stop emailing me. The emails are also inaccurate/false: they keep saying that my doctor "has submitted a new prescription" for me, which she has not. I echo what another reviewer wrote: is this a scam?Review from Marquis B
1 star03/05/2024
If you want your rx to get delivered to the wrong address and spend hours going back and fourth between ***** telling you the pharmacy filled out the address incorrectly and the pharmacy to verify the address on the account (not verifying the form used) just before hanging up on you. Then this mail order pharmacy is exactly what you need!Review from John L
1 star03/05/2024
Probably the worst pharmacy service - Im now two weeks without my medication - I think the worst part are the lies - every day I call for an update - everyday I get the response its shipping today - and of course it doesnt - they told me the pharmacy was backordered on this medication but as their website says over 7000 network pharmacies - why couldnt they try another pharmacy- they said they couldnt as it was processed - my insurance shows no processing - the mismanagement of this is unreal - Ive been out for a week now and they dont care - and I cant get a why ? Tell your medical providers to stay clear of this vendorReview from Donna F
1 star02/29/2024
I was prescribed Miebo eye drops and the prescription was sent to BlinkRX. After painstakingly entering my entire list of allergies/reactions, they filled the prescription. It should never have gone through because it was a quinolone. I have a severe reaction to floroquinolones and this drug is a quinolone. Floroquinolones were derived from quinolones and if you are allergic to one, you should not take the other. Within an hour, I had a reaction that almost completely reversed 6 years of healing (from the last time I was unknowingly given a quinolone during surgery) when I called the Blink RX and asked why I was given a quinolone when I was allergic to floroquinolones, I was told that the pharmacist there said that there was no relationship between the medications. It took me about thirty seconds on the internet to find multiple scientific studies concluding that if youre allergic to one, you should not take the other. I dont know where this pharmacist received his degree, but he should not be employed as a pharmacist here, or anywhere else. This is definitely malpractice and Im the one who pays for his non-knowledge. Do yourself a favor and dont go for this discount pharmacy. However much you save, its not worth it. I also agree with other reviews I was on the phone for hours.
Blink Health LLC Response
03/22/2024
Hello *****,
Our devoted pharmacy team has reviewed your claim and our records indicate that the medication does not consist of antibiotics or any ingredients to fight bacterial infections.
Miebo is not a topical fluoroquinolone. Common fluoroquinolone medications include ciprofloxacin, levofloxacin, & moxifloxacin.
Miebo (perfluorohexyloctane ophthalmic solution) is a sterile, clear and colorless ophthalmic solution containing 100% perfluorohexyloctane to treat the signs and symptoms of dry eyes.
Miebo ophthalmic solution has no contraindications.We've noted your experience in regards to the medication and have submitted your claims to the manufacturer of the medication.
We hope that our response will help explain the contents of the medication.
Please do not hesitate to reach out if there is anything I can further assist you with.
Thank you.Review from Marge M
1 star02/27/2024
If I could give negative starts, I would. Horrendous customer service. They will not refill my prescription until the day it is finished, then it takes 7 days to arrive, so I am always out. I have complained for 5 months to no avail. If you can avoid using this company, so yourself a favor and find an alternative.Blink Health LLC Response
03/13/2024
Hello ********,
Thank you for your feedback and we apologize for your experience.
Our records indicate that your previous prescription no longer had any refills for us to fulfill your medication.
Per our protocol, we contacted your provider, and were able to successfully obtain a new prescription on 2/27/24.
Please do not hesitate to reach out if there is anything I can further assist you with.
Thank you.Review from Ashley P
1 star02/26/2024
I am still waiting on a prescription to arrive that was ordered a couple weeks ago. They said it shipped through **** when tracking takes me to ****** Its been sitting there for days. **************** is horrible and when you try to rate them on it, the system wont let you give a bad score. Horrible, HORRIBLE company.Blink Health LLC Response
03/13/2024
Hello ******,
Thank you for reaching out.
We apologize for the delay in receiving your shipment.
Our records indicate that our team shipped your medication accordingly to make sure you package was received in ample time based on your refill schedule, but it seems that the carrier experienced delays in delivering your medication.
Our normal processing time is 1-2 days before it is shipped which we met and was shipped overnight at no cost to you.
In regard to our phone survey after speaking to one of our dedicated agents is working correctly.
We want to deeply apologize that you didn't receive your medication in a timely fashion as requested. We want to learn from those experiences so we may improve delivery for all future customers.
Thank you for your feedback and we apologize for your experience. Please do not hesitate to reach out if there is anything I can further assist you with.
Thank you.Review from Karen F
1 star02/20/2024
I was ordered Miebo Eye drops by my doctor through Blink Rx. The price was $490.00 which I paid thinking that I would be covered by my two prescription insurers. However I did not know nor was I informed that it was filled by a ********** pharmacy so of course my prescription was not covered by my ********* insurers. I am livid! I sent a review to customer support but received no response to the above.Blink Health LLC Response
02/28/2024
Hello *****,
Our records indicate that your insurance approved the medication coverage and the location of where the medication is being fulfilled does not hinder the cost provided as a copay for the medication.
It may be helpful to reach out to your plan to better understand your prescription coverage.
Please reach out if you have any additional questions or concerns. We're happy to help!
Thank you
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