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Business Profile

Medical Lab and Testing

Letsgetchecked, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a test and received it May 28th. The test was of poor quality collection materials, and I couldn't get a sample. I requested a refund from the company. They said they would give me a partial refund, minus 21 dollars for shipping. I thought this was ridiculous, but I told them to send me the 68 dollar partial refund. They told me it will be refunded in up to 14 days. 15 days later and I never received a refund. Contacted customer service again. They again sent me the same canned email about how I could only get a partial refund. I told them I already went through this and they never sent a refund. This company is just fraudulent when it comes to refunds, or promising refunds they then don't send.

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a medical test kit from this company that I did not order, nor did my physician. I want all of my information removed from their system immediately and I want to know why this was sent to me.

    Customer Answer

    Date: 05/30/2025

    Better Business Bureau:

    At this time, I have not been contacted by Letsgetchecked, Inc. regarding complaint ID ********.

    Sincerely,

    ****** ***********

  • Initial Complaint

    Date:05/01/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not order anything from this company. As soon as I saw on my Informed Delivery email from **** that I was receiving a package from this company I contracted them by email and advised them I had not ordered it and that they needed to cancel the shipment and they refuse to do it!

    Customer Answer

    Date: 05/26/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Letsgetchecked, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** *********

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is horrific. They refuse to communicate with their partner, Rally, to give me the $300 credit to my health savings account for the test I submitted. They confirmed it was submitted on time but won't help me.

    Business Response

    Date: 01/28/2025

    This member is upset that his rewards benefits were not provided by Rally. The program has specific requirements for testing. These requirements were not met by the specified deadline. LetsGetChecked also does not issue rewards. This would be through Rally or Optum. 

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a medical test for my wife. I opened the ** code to activate the test and hit activate(the browser opened and had my account logged in), the test then showed under my account and did not 1) Let me deactivate the test despite nothing have been done 2) Warn of a female test being applied to a male account 3) Did not provide information at all that you cannot submit tests under another account After which I wanted to move the test to my wifes account, there was no option to change that despite nothing having been entered, not even the test information. The group rejected a refund as user error, however the lack of information, ability to make adjustments early in the process, and any error handling or warnings is predatory in nature rather than proactive for the customers benefit.

    Customer Answer

    Date: 01/02/2025

    Better Business Bureau:

    At this time, I have not been contacted by Letsgetchecked, Inc. regarding complaint ID ********.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a testing kit on their website, and it did not arrive. After multiple times asking for the issue to be resolved, they finally said they would offer a refund. I let them know the credit card I placed the order with is no longer valid, they said ****** would be an option. 2 months later, they sent the refund back to the closed credit card, not ******. I am not able to access that refund now. They are the worst customer support, and I was ripped off.

    Customer Answer

    Date: 09/07/2024

    Better Business Bureau:

    At this time, I have not been contacted by Letsgetchecked, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a hormone test for my minor son (17). Set up the account under my name as his patent/guardian. Went through the whole process of ordering, paying, receipt of test and the tedious and complicated process of gaining samples and mailing off. Once all the efforts completed and mailed, received notice that they cannot process the sample since account is set up under different name than sample. Asking for refund to no avail.

    Customer Answer

    Date: 02/06/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Letsgetchecked, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

  • Initial Complaint

    Date:12/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two test kits from this company which are supposedly expired now and was never made aware that there is an expiration for the test kit. Ive spoken to customer service multiple times about the peace of having these at my home in case my symptoms flare up and never have they told me that there is an expiration on the test kits. They have a symbol of a hourglass on the packaging which I just now found out means expiration. Ive never seen this being referred to as expiration in my entire life and Ive done marketing for global 100 company. This is extremely misleading, they need to put EXP on their products so that it is clear to understand and make people aware that there is an expiration on the products when they purchase them. I am ready to file a complaint and lawsuit with the local state attorney because I refuse to be taken advantage of. I demand a refund or a new kit to be sent to me.The two codes on the kit for id purposes ********************** $119.20 LGC-************** $89.00

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a test. The test was never completed when I saw what they had sent me, and when I contacted them they stated that I was within their cancellation window, but refused to provide a full refund.I also attempted them earlier in the year, and when that test was not completed due to an error on their end they refused to provide any money back, and only offered another kit at full price in an attempt to get more money. I didnt report this transaction because I thought it was a fluke. Now its a pattern

  • Initial Complaint

    Date:10/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ATTN: LetsGetChecked Team,I am writing to express my dissatisfaction with the level of care I received after paying for a virtual consultation ($39.00). LetsGetChecked advertises the ability to reach a board certified healthcare provider and assess your health and provide clear next steps for testing, prescriptions, and treatment. Please take this letter as a compliant against LetsGetChecked for the standard of care that was provided:1) I was connected with a provider Nurse Practitioner **** who provided very general advice on the abnormal results of my Male Hormone Advanced test. Specifically, the provider said I should discuss my results with my ************ Doctor. I find this below the standard of care because I provided payment for a providers expertise, who simply stated that I discuss this with another primary care doctor.2) I received no further information from this provider, including their specialty and licensing details. I expected high quality and knowledgable care from this provider, but was simply told to contact my doctor.3) I contact ************************************** medical doctors who informed me that such a test performed (capillary blood draw) is often inaccurate. As a resolution to this compliant, I am requesting a refund of the $39 consult fee (telemedicine) as I was not provided any substantive medical advice. Should this letter not generate an appropriate response, I intent to file a formal complaint with the respective medical & laboratory supervising agency. As required by ********** law AB 583, please provide the name and license type of the providers involved.Thank you for your attention, *****************

Letsgetchecked, Inc. is NOT a BBB Accredited Business.

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