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Polaris, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an ATV - Polaris 1000 Sportsman. 0 miles when bought. Brand new.Model #: ********** VIN:***************** I have had to return it for service multiple times. It is at 480 Miles on the odometer. These issues always affect the fuel or start systems. Leaving me stranded.11/01/24 - 0Miles - Fuel Pump replaced 12/17/24 - 166 Miles - Unable to start, tested fuel psi 0, returned for service, fuel pump defective and replaced - stranded 04/15/25 - 308 Miles - Unit stalled out with 3/4 of tank indicated. Fuel appears to be empty. The float was rubbing against the tank. This was on the fuel pump that was replaced. stranded 08/09/25 - 457 Miles - Vehicle stranded me, towed home. ******* stopped working. Several people can attest to the fact that I know how to use a starter and not overheat it. I would try for ***** seconds and then stop for a minute, never exceeding 2 minutes of this. I have worked in the automotive industry and have a good understanding of vehicle components. The starter was replaced. The fuel issue was not repeatable.8/13/25 - 480 Miles - Vehicle stranded me, towed home. Sputtered, stalled, died 5 times, Unknown cause.Item has an extended warranty expiration in 10/11/2028.I have contacted both the dealer and Polaris close to 100 times. They make efforts to repair. But I'm done with this machine and fear for my safety operating it.I'd love for an in-house solution to this. While we all like money, it's not the money. It has ruined my love for the sport. It is, I believe, documented to be completely defective.

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Polaris RZR from Polaris in January of 22. I received the machine in May of 22. As I was waiting the price of the machine went up $1500 more than what I originally agreed to when ordering it. After getting machine I had it for 3 1/2 mo. when they come out with a stop ride because of a recall. The recall came out on September 2nd 2022. I am still waiting to this day to get my machine fixed so I can ride it. They still have no fix and doing nothing to get it resolved. I have asked for a buy back and they refuse. I purchase a $28000 machine to have it sit there and not be able to touch it for going on 6 months now. I have been very patient about this and finally made a call to them today to ask them to buy it back. They say they will not on top of not being able to ride it during my warranty that has now expired. They have not agreed to honor my warranty either. Please help if you can. I just want to use what I paid them for.

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