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Business Profile

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Doctor.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site list my private information and list me as a doctor. I have never been a doctor and requested that they remove my information immediately from their site and have had no response.

    Customer Answer

    Date: 10/30/2024

    At this time, I have been contacted directly by Doctor.com regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Press ***** ************************** sent me an emaill on 10/23/24 and said the information would be removed from their database within 2 business days. I just checked and the listing is still up. The message from them is attached ]

    All I type in is **** *******  ******, *********;

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    **** *******

    Customer Answer

    Date: 11/20/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Doctor.com has been somewhat resolved. They contacted me and said they would take it down. My name still is on the front end of their site that list my full name and address, but when I click on it I get a search page and don't see my phone number.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    **** *******

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to be removed from their website.

Doctor.com is NOT a BBB Accredited Business.

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