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Moby Technologies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for this service and didn't even have an account on your app/platform. Your customer service was not helpful in providing a resolution.

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am including this link with supporting emails on cancelling my subscription to **** *************************************************************************. **** has not made any attempts to refund my charge of $99.97 in over 30 days.

    Customer Answer

    Date: 01/14/2025

    Better Business Bureau:

    ID #********

    I have received a full refund of my charges from the credit card company that was used for the transaction in question. There is no further actions requested or required

    at this time. Thank you.

    ***** ******



     


  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had subscribed to *************** through an Offer Paywall (Tapjoy) in curiosity to learning more about which investment advice to consider. Before subscribing, I had googled "Mobyco refund policy" and the first thing that appears on the search engine is "30-day guarantee - No problem. Simply cancel within 30 days and you'll receive your money back." I was under the impression that this was a safe and seamless purchase like any other subscription app making it seem like a risk-free trial.After subscribing and not being satisfied with what they had provided. I had reached out for a refund and was completely denied because I had signed up through their ******* offer. They had mentioned that this wasn't on the landing page I had purchased from. This is incredibly misleadingwhy prominently advertise a 30-day refund guarantee if you're not going to honor it for all subscribers?

  • Initial Complaint

    Date:05/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Moby in 2022, after about a year my investment goals changed and I no longer needed the service. So I attempted to deselect auto-renewing on their site. Come February 2024, I'm charged for a renewal, but what's curious is in the app and on the site it shows me as not subscribed, so not only did they charge me without my consent, they also didn't even provide services they charged me for and now will not respond to my emails or messages.

    Customer Answer

    Date: 05/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They provided a refund and made things right.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday, I made a purchase on accident, and I was not ready to fully commit to the steep membership price. I was aware of the 30 day money back guarantee which was placed all over the website that promises you a full refund "if you decide it's not for you, no worries, just let us know within 30-days and we'll refund every ***** of your subscription". However, when reaching out to support, I was flat out rejected. Not only that, but I was not provided with a receipt after my purchase which is extremely sketchy. The only way I can confirm my purchase is through statements on my Discover card along with an email from Discover before the purchase was made. The additional proof is that I have is my Moby account which is only provided to subscription users. When I requested a refund, ****** from customer service says that "per the checkout terms, all purchases are final", which is completely contradictory of what was mentioned all over the website and even on the page before checkout. I would like to request a full refund and a cancellation of my subscription as this website is something I will never use again

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moby Technologies is a subscription service providing stocks and investing advice. I subscribed on Jan 2, 2022. I wasn't making use of the service so my intention was to cancel the subscription. I have many subscriptions and bills to pay so I'm not able to keep track of everything. I expected an email notification that the renewal for Moby would be coming up. They didn't send a notification and auto-renewed my subscription. They refuse to give me a refund based on their terms and conditions.I think it's deceitful and dishonest to not notify subscribers that the membership is going to be renewed. Providing notice would give the subscriber a chance to take action.I'd like a full refund plus Moby updating their practices to notify their subscribers at 30 days and 10 days before renewal.

    Customer Answer

    Date: 02/02/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Moby Technologies has been resolved. To be accurate, they offered a partial refund which I accepted. Since they are not responding to you, I'll withdraw my request. Thank you.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *******************

Moby Technologies is NOT a BBB Accredited Business.

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