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Insights Driven Research, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    They have been telling me this for days and it has been 5 business days already since the payment was apparently submitted and still nothing has arrived. My payment is still outstanding. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** *********




     

    Business Response

    Date: 07/09/2025

    Hi ****,

    Hope you are doing well!

    We have checked the details with out team and it seems that your compensation of USD 525 is already submitted via Tipalti by IDR on 4th July. Please note that once IDR submits payment, it takes 3 - 4 business days for payment to start reflecting in your account. As per Tipalti records, this should be cleared by tomorrow. 

    We have attached screenshot for your reference. You can also view this submitted payment on your Tipalti profile. Additionally, it seems that team has provided you details on our processes. If you still have any questions, please feel free to let us know.

     

    Business Response

    Date: 07/14/2025

    Hi ****,

    Payment was submitted to your account on 4th July and it was deposited on 9th July. Transaction reference is *************** and amount paid is ******. We kindly request that you check with your bank. 

  • Initial Complaint

    Date:05/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** ***



     

    Business Response

    Date: 05/14/2025

    Hi **********

    Hope you are doing well!

    IDR acknowledges pending payment of USD 300 at our end. The delay is highly regretted and my apologies for the inconvenience.

    For this particular project, we required confirmation from client's end before we could send out the payment. This has been resolved and payment will be processed this Friday. Again, inconvenience is regretted.

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    You notified me  that you mailed me a check on Thursday/Friday last week. Usually takes 2 days to receive, but the check did not arrive today.  Im left with no other options but to file police report here at the local bank for the 2 rejected checks for my own protection and have appointment at the ************* on Saturday. This has been major letdown, never expected such experience.  

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* *****




     

    Business Response

    Date: 04/17/2025

    H* ** *************** do sincerely apologise for the inconvenience and as mentioned this has happened due to a glitch on ***. We have put a physical cheque in the process for you. We will keep you posted on the status here.

    Customer Answer

    Date: 04/30/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* *****



     

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IDR was contacting me via email and invited me to participate in an online market research survey regarding banking business. They wrote that they approached me because of my LinkedIn profile. They offered a compensation of USD 70 for survey completion after maximum of 4 weeks. They announced, that I will be contacted by their payment provider named "*******", to arrange the payment. 2 weeks later, they emailed me again, asking to participate in "wave 2" of this online survey, and offered 50 USD for this. I participated in this survey as well.Since then, I have never been contacted by Tipalti neither IDR. I have emailed IDR twice to check the status of the payment process, but never received any answer. After seeing a lot of similar complaints on this platform here, and also on Reddit discussion boards, I decided to file a complaint as well.

    Business Response

    Date: 12/27/2024

    Hi *********,

    Hope you are doing well!

    Our team is looking into your complaint and will provide you an update shortly.

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

    Business Response

    Date: 09/11/2024

    *************, 

    IDR strictly believes in mutually respectful relationships - you were provided all the details and timeline promptly. While I can't speak on the practices of other companies, IDR's payment systems are fully compliant. We take our contracts very seriously, and would appreciate you complying with our signed T&Cs please. 

    IDR is a reputable company, and I would appreciate if you can take back the statement you have made based on hearsay. I must also stress that we have shared all the proofs of efforts made from our end including calls and emails. If you don't wish to take part in any future projects, we will advise our analysts to not get in touch with anymore opportunities. 

  • Initial Complaint

    Date:07/24/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    I am unable to print the check they sent. I will not close this claim until I have received full funds. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 07/25/2024

    Hi there, 

    Hope you are doing well!

    It seems that your payment is pending at our end because you are required to submit a W-9 form as per IRS regulations. We have shared a secured link via Quickbooks and our team has also sent you an email. Can you please submit your W-9 so we can send out the pending payment? For any additional quires please drop us an email at *****************************

    Best, 
    team IDR

    Business Response

    Date: 07/31/2024

    Hi ******, 

    Hope you are doing well!

    We have shared the e Cheque over email for your convenience as well. Please feel free to download it, print it/scan it and deposit it at your convenience. 

    Customer Answer

    Date: 08/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

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