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Business Profile

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Crowdtap

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Crowdtap's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Crowdtap has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Crowdtap

      228 Park Ave S PMB 85529 New York, NY 10003-1502

    • Crowdtap

      625 Broadway Fl 5 New York, NY 10012-2644

    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/23/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They send me the gift card, I add it to my Amazon account and the next day they block it. They are abusers, what horrible service.

    • Initial Complaint

      Date:03/21/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member for many years and typically only cashed out my points for small gift cards around $5. Recently I started spending more time in the app and was really happy that I was getting so many surveys. I always take my time and provide thorough and thoughtful answers. The first time I try to redeem my points for a larger gift card which was $50, my account is immediately suspended and have reached out to customer support to no avail. Now I see many people are having the exact same problem. Thats not right to do this to people who put a lot of time into something to help make ends meet.

    • Initial Complaint

      Date:02/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consumers like myself take surveys on this site to earn points that you can redeem for gift cards. This is the 2nd time that upon redeeming they have canceled my account and didn't pay out gift card as requested. This time however I know my account was in good standing because I had just reached out to customer support because I needed the country code for my phone number. That issue was cleared up the next morning so I redeemed enough points for a $30 Amazon gift card and as soon as I did that my account was flagged and canceled. I have done nothing wrong, I take a lot of time in effort in answering questions thoughtfully. This platform is paid by businesses to gather opinions of consumers like myself but are clearly scamming those of us who do the work and I have provided just a few comments from others like myself on just one post on the Crowdtap ******** page, there are thousands more like myself that this keeps happening to and Crowdtap is always so vague and unable to tell you what you did wrong. It is highly suspicious that as soon as a person redeems what they have rightfully earned that they find an excuse not to provide reward promised. I will also be reaching out the the Attorney General in ** and also the *** but would like to get what I was promised, I want nothing more to do with this company because they are scamming us.

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Crowdtap is an app through which you can earn gift cards by completing consumer surveys. When I set up my Crowtap account in June 2024, I set it up with Apple ID and had my email hidden, so the two $5 Amazon gift cards ($10 total) I earned by doing dozens of time-consuming surveys were sent to an email address that was inaccessible. According to the Crowdtap help page, this is a common problem, and the page prompted me to reach out to support to get help.The cards were issued on June 27 and June 29, and I've contacted support ************************************** so. Each time, I received some sort of response about them working on it, but they never followed through. I simply want the gift cards owed to me. Thanks so much for any help you can provide.

      Business Response

      Date: 02/21/2025

      Hi ******,

      We sincerely apologize for the delay in sending the reward again to the new email address. 

      We assure you the request has been made, and we just need to go through some security procedures and also regular timeframes.

      Thank you for your patience!

    • Initial Complaint

      Date:02/05/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 30th, Crowdtap support committed to sending me an Amazon gift card that was sent to an incorrect email address. Follow-up emails were sent on January 7th, 13th, 22nd, and February 1st. I have yet to receive this gift card and support has stopped replying to my emails as of January 22nd.

      Business Response

      Date: 02/21/2025

      Dear *****,

      We have made the request to re-send your reward to the new email provided. As you know, this process can take some time due to security procedures and regular awarding timeframes.

      We assure you that your reward is going through as soon as possible.

      Thank you!

      Customer Answer

      Date: 02/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      This request was made two months ago. This is not a reasonable time frame, and I have no reason to believe that the reward will be processed until I see some update. Please keep this complaint open until the reward has been processed.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *******




       

      Business Response

      Date: 03/05/2025

      Dear *****,


      We have made the request to re-send your reward to the new email provided. As you know, this process can take some time due to security procedures and regular awarding timeframes.


      We assure you that your reward is going through as soon as possible.

      Thank you!

    • Initial Complaint

      Date:02/04/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business claims to pay out rewards for survey responses.The company will deactivate your account if you earn rewards too quickly rather than pay out the promised gift cards.This is fraud plain and simple. Information was collected from respondents, which I assume Crowdtap was paid for by the companies contracting with them. Rewards were then denied to the respondents.

      Business Response

      Date: 02/06/2025

      Hi *******,

      Thank you for reaching out.


      After a thorough review of your account, we regret to inform you that we are unable to reinstate it at this time. Your account was deactivated for violating our Terms of Service and Quality Guidelines. We take these matters seriously and have strict protocols in place to ensure that all members engage honestly and respectfully on our platform.

      Please understand that when an account is made ineligible, it is due to a violation that aligns with our established standards. While we acknowledge that mistakes can happen, our obligation is to maintain the integrity of the platform and uphold the quality of engagement expected from all members. As such, we are unable to make exceptions in this case.

      We appreciate your understanding and encourage you to review our Community Guidelines, which provide clarity on our standards for participation. If you have any further questions or need additional clarification, please do not hesitate to reach out.

      Thank you for your attention to this matter

      Customer Answer

      Date: 02/07/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The business in question refuses to disclose which of the terms of service I have violated. It appears that my account was closed for completing tasks too quickly. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *********




       

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I have both had our **** **** (DBA Crowdtap) accounts flagged several times and ultimately terminated, seeming for no valid reason. We each use our own computers and access our respective accounts independently so it is not a matter of attempted fraud on our part. However, Crowdtap has provided no explanation for these actions. We consistently provide thorough and thoughtful responses to surveys, so the issue isn't related to the quality of our contributions. This latest incident involved my account being terminated, followed by my wife's account being terminated a day or two later. Despite numerous attempts to contact Crowdtap support (including "Tappy"), we have received no response whatsoever. I have been lucky enough to communicate witha lady name ****** (at ****). Several conversations with her resluted in her commenting that she would place both our accounts on an "exmption list" that would supposedly prevent this from occuring again. The problem was solved tempporarily. My wife and I subsequently ordered gift cards for ******* with our accumulated points and sure enough, BAM, we were banned again. I suspect this is a tactic to reduce the amount that they have to pay.. Their responses to inquiries are vague and unhelpful. Furthermore, Crowdtap owes me a $10 ******* gift card that I ordered shortly before my account was abruptly terminated as well as gift cards my wife ordered.

      Business Response

      Date: 02/06/2025

      Hi ****,

      Thank you for reaching out.

      After a thorough review of your account, we regret to inform you that we are unable to reinstate it at this time. Your account was deactivated for violating our Terms of Service and Quality Guidelines. We take these matters seriously and have strict protocols in place to ensure that all members engage honestly and respectfully on our platform.

      Please understand that when an account is made ineligible, it is due to a violation that aligns with our established standards. While we acknowledge that mistakes can happen, our obligation is to maintain the integrity of the platform and uphold the quality of engagement expected from all members. As such, we are unable to make exceptions in this case.

      We appreciate your understanding and encourage you to review our Community Guidelines, which provide clarity on our standards for participation. If you have any further questions or need additional clarification, please do not hesitate to reach out.

      Thank you for your attention to this matter

      Customer Answer

      Date: 02/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The resolution requested has not been provided. Neither has the ordered ******* Gift cards have been received. No information has be provided any reason or evidence of any violation of their terms of service hence the action take on their part is egegious and a violation of my rights.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** *****




       

    • Initial Complaint

      Date:01/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was recently suspended after being a member for almost 10 years with no explanation. I have participated in surveys AND focus groups and dedicated a lot of time and effort to this platform. I recently moved from ** to ** and my account was suddenly blocked and suspended. Upon contacting Crowdtap, the representative named GUY would not help me or offer me any kind of assistance. After 10 years I am so saddened to be treated like I deliberately violated any terms of this platform. Please help me get my account reinstated by **********************.

      Business Response

      Date: 01/31/2025

      Hi *****,

      Thank you for reaching out.

      After a thorough review of your account, we regret to inform you that we are unable to reinstate it at this time. Your account was deactivated for violating our Terms of Service and Quality Guidelines. We take these matters seriously and have strict protocols in place to ensure that all members engage honestly and respectfully on our platform.

      Please understand that when an account is made ineligible, it is due to a violation that aligns with our established standards. While we acknowledge that mistakes can happen, our obligation is to maintain the integrity of the platform and uphold the quality of engagement expected from all members. As such, we are unable to make exceptions in this case.

      We appreciate your understanding and encourage you to review our Community Guidelines, which provide clarity on our standards for participation. If you have any further questions or need additional clarification, please do not hesitate to reach out.

      Thank you for your attention to this matter.

    • Initial Complaint

      Date:01/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Until a half hour ago, I was a member of Crowdtap for several years. I do the surveys and get rewarded with points that i can use for gift cards. Recently I participated in their 12 days of Christmas survey contest where I was to get 500 points at the completion of the contest. I did not get the points and reached out to customer support. They told me they would investigate and let me know when the points would arrive. I continued to do surveys and had a substantial number of points racked up that i was going to use today for a gift card. However, when i logged back on in the afternoon it said my account was deactivated for doing something wrong. I did nothing wrong. I have been been foul, rude or improper. I am guessing that because I inquired, they banned my account. I lost my points, my recent gift card request and now can't log in anymore. I have tried reaching out to support, but all they have is AI and the support team has not responded. It is so frustrating. I am hoping someone can help me.

      Customer Answer

      Date: 01/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *******



       

    • Initial Complaint

      Date:01/14/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was doing surveys everyday. I was abiding by the guidelines and I was honestly on my way to a $50 dollar gift card before I cashed out on a 25$ amazon gift card which I thought I would get. I had sent them an email because talking to the boy got me no where and told me my gift card was no where to be found under my email. So I was concerned, only to find out 2 days later they banned my account. I appealed it and had someone tell me they would reinstate my account. And they never did. They never reinstated my account. I never got my gift card. I never got to finish my points. Just all around *****.

      Business Response

      Date: 01/31/2025

      Dear *****,

      Thank you for your response and for sharing your concerns. We understand that this situation may be disappointing, and we appreciate your feedback.

      As previously mentioned, your account was deactivated due to a violation of our Terms of Service and Quality Guidelines. We understand that these matters can be difficult, and we want to assure you that our decision is based on a thorough review of your account and the established standards that guide our platform.

      At this time, we are unable to reinstate your account, as our policies are in place to ensure fairness, safety, and respect for all users. We encourage you to carefully review our Community Guidelines to help ensure that any future interactions on our platform remain aligned with our standards.

      We understand if you have additional questions, and we are here to assist in clarifying any points regarding your account or our guidelines. Please dont hesitate to reach out if you need further support.

      Thank you for your understanding.

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