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Business Profile

Management Consultant

Oliver Wyman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by Oliver Wyman on 11/30/22 to complete and education survey for a $75 gift card. It was stated that it would be delivered in 3-4 weeks. It is now January and no gift card was ever sent. I am worried that this company is scamming people for information.

    Business Response

    Date: 01/19/2023

    Thank you for completing our survey and for your inquiry.   Please note that our surveys are distributed to a large number of individuals and remain open for some time, in order to ensure that we obtain statistically valid sample sizes and usable response sets.  We also process honoraria through a third party vendor in batches after our surveys (or tranches of our surveys) are completed, and, even then, only after the honoraria payments are carefully vetted through an internal payments controls process managed by our finance and controllership teams.  Long story short, we realize that it might seem your gift card issuance was overlooked or is unduly delayed, but that is not the case. We are happy to let you know that our processes are nearly complete for this survey, and your gift card is expected to be delivered to the email you provided at some point during the week of January 23, 2023.

    Customer Answer

    Date: 01/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

Oliver Wyman is NOT a BBB Accredited Business.

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