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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to the BBB due to the numerous lies and poor service I received from The UPS Store. I paid $1,223.54 with a promised 3-day delivery window. The order was placed on Monday, August 12th, with a delivery date set for Friday, August 16th.On August 20th, I called to inquire about the delay and was given the runaround, with assurances that delivery would occur on Monday, August 22nd. It was not delivered. 22nd, I called again and was told it would be delivered on the 23rd and that I would receive a call when the driver was on the way. This call never came, and the package was not delivered. 23rd, I was promised delivery on the 24th. Once again, it was not delivered.I was informed that delivery attempts were made on three separate days, all at exactly 4:32 PM. This timing seems highly improbable given the variables such as traffic and security checks in a gated community where I live. I have a Ring camera and can verify when deliveries are made, yet no proof of these attempts was provided. The UPS Store's repeated promises that I would receive a call prior to delivery never materialized.I was also told I would need to stay home to sign for the package, originally. This caused me significant inconvenience and loss of income. After numerous calls, I convinced *** to remove the needed signature and they assured me it would be removed. Ultimately, the package was delivered on August 26th over a week late. To make matters worse, when the driver arrived, he insisted on a signature before releasing the package, contrary to previous assurances.Thankfully, my girlfriend was home on the 26th and was able to sign for the package. Had she not been there, I am unsure what would have happened. The UPS Store's repeated lies and failure to deliver as promised have caused undue stress and inconvenience.I am requesting a refund due to the severe mishandling of this shipment. My bank declined my refund request because The UPS Store did not provide all necessary information.

    Customer Answer

    Date: 10/05/2024

    Better Business Bureau:

    At this time, I have not been contacted by The UPS Store regarding complaint ID ********.

    Sincerely,

    ****** *****

The UPS Store is NOT a BBB Accredited Business.

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