Complaints

This profile includes complaints for Tiffany & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tiffany & Co. has 71 locations, listed below.

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• 

  Tiffany & Co.

  727 Fifth Avenue New York, NY 10022-2503

• 

  Tiffany & Co.

  73 Providence Place Suite 3100 Providence, RI 02903

• 

  Tiffany & Co.

  1245 Worcester Street (Route 9) The Natick Collection Natick, MA 01760

• 

  Tiffany & Co.

  100 Huntington Avenue Boston, MA 02116

• 

  Tiffany & Co.

  4400 Sharon Rd Ste K202 Charlotte, NC 28211-3787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ring on March 31, 2025 for $353.84. I originally gave the salesman a card to use, my ***************** Advantage ********** ending in 9181. He ran it and said the machine wasnt working and he would have to run it again. I showed him my bank transactions that it went through, but he insisted that it did not and he needs to run it again. I decided to give him my **************** card ending in 1005 to keep things separate. He used a different register and il went through. The original ********** transaction did go through, and never fell off as a pending charge. The **************** went through as well. So I was charged twice. Normally you would think a business as reputable as Tiffany would correct their mistake. I have been trying to work with them for months to get this resolved. I have only had help from one online agent who has been in touch with me who keeps escalating it to a different department/manager. Even with her help, I have heard not one thing from anyone. Terrible customer service. All I want is for the transaction to be corrected so I am not charged twice for the same ring.

  Business Response

  Date: 07/22/2025

  Dear BBB,

  The store manager was able to connect with the client via telephone and the refund was processed. This case has been resolved.

  Sincerely,

  ********* ******

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order *********- 5/22/25 for $316.65 This was a bracelet for my daughters college graduation who lives out of state- we also have no Tiffany store near us- by the time we got it to her, size small, it was still too big and she didn't want to wear as she's afraid it will fall and she will lose with the toggle. I contacted chat support and was told it was past the 30 days but aware of this issue but if I paid the minimum of $75 they could add a safety bar- if this is a common issue- why should I pay the fee to add a safety feature. I contacted support again and was told by **** to write out my situation and she sent me a link to send back for free from ***- I sent to my daughter, she packaged all up in original packaging and attempted 2 different *** stores and it wouldn't scan. We are NOT asking for money back however asking for an exchange and since we don't have a store near us, unfortunately all of this has to be done through mail. We are asking to be exchanged to a bracelet that has a clasp, not toggle- Product number:******** which is the same price, $295, heart tag bead bracelet in silver. Size 6.25 inches. I would have thought ordering from a prestigious company such as Tiffany that they would back their products instead of trying to collect another sum of money for a safety feature and work with us as this was a special celebration piece- will double think before ordering again and spread the word as well. I'm so disappointed- I'm suppose to get a call back from **** tomorrow so we will see what or if that gets resolved.

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. **** has been amazing to work with and fixed the issue for us, thank you!
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wedding ring and engagement ring in 2003 from the ****** Tiffany & Co. location. The rings were sent in for regular maintenance in 2009 and 2012 (Orders ***************** and *********************).In 2016, I experienced the distressing loss of a diamond from my wedding band. I was able to recover the stone and sent the ring in for repair (Order #**********************. It was determined that the diamond was chipped and could not be reset. The repair included replacing the damaged stone, reshaping the prongs and shank, and repairing the gallery. We paid for part of this repair, and Tiffany & Co. accommodated the other portion of the repair. We believed this was an isolated incident and that the ring would continue to serve its purpose for many years to come.Unfortunately, in February 2025, a similar issue occurredthis time, three stones were lost from the same ring. The assessment concluded that the setting was broken, the ring was misshapen, and cracks were forming in the gallery (Order #*********************). We have been advised that the ring cannot be repaired and would need to be remounted at a cost to me of $2,400.Given that this is the second significant failure of the same ring, I am deeply concerned about its durability and design. Wedding rings are meant to be worn daily and should be able to withstand regular use without requiring extensive and costly repairs each decade. The recurrence of this issue suggests a potential design flaw or manufacturer defect. At the very least, if Tiffany & Co. rings require this type of regular costly repair, they failed to warn us at the time of purchase, and at the time of each regular maintenance ********** deserves to be noted that I have worn both the engagement and wedding ring on the same finger for the last 21 years. The engagement ring has not had an issue.Despite phone calls and emails, Tiffany & Co. has repeatedly denied an accommodation for the current repair of the ring.

  Business Response

  Date: 07/28/2025

  Dear BBB,

  The case was reviewed thoroughly with management in the repair department and we are very sorry but the charges remain valid and still apply. 

  Sincerely,

  ********* *.

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We strongly disagree that the repeated failure of this ring is due to normal wear. Given that this is the second significant failure of the same ring, I am deeply concerned about its durability and design. Wedding rings are meant to be worn daily and should be able to withstand regular use without requiring such extensive and costly repairs every 9 years. The recurrence of this issue suggests a potential design flaw or material weakness.

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Best,
  ****** *******
  
  
  
  
   
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the store to get my Jewelry can bracelet and necklace the charge me 50$ to clean it and I paid left came back to pick it up and they couldn't find it they gave me my bracelet and someone else necklace so I told them this isn't mines only to find out they miss place my necklace or gave it away I was told to go home without my necklace and they will call me this is unacceptable

  Business Response

  Date: 07/08/2025

  Dear BBB,

  Can the client please provide which store location she visited so we can look further into this?

  Sincerely,

  ********* *.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im extremely disappointed with the service I received from Tiffany & Co. regarding my engagement ring.The ring was purchased at the ******************* in ********, ******. At the time, the sales associate clearly promised my husband that Tiffany would offer complimentary lifetime repairs. This promise was a decisive factor in choosing Tiffany. I have screenshots that document this commitment.Recently, the diamond fell out of my ring without any impact or misuse. I was fortunate enough to find it. I took the ring to the 5th Avenue flagship store in ********, and was told the damage would cost $500 to repair due to "impact." I firmly disagree. I guarantee the ring was not mishandled. What happened was a result of poor diamond setting, something I have since discovered is a recurring issue among other Tiffany customers.Additionally, the service I received has been chaotic and frustrating. I was promised updates that never came, given conflicting information, and left without proper support for weeks.This is not about $500 -- its about principle. Tiffany made a clear commitment at the time of sale, and I expect it to be honored. I will not accept paying for a repair that was promised to be complimentary, especially when the fault lies in craftsmanship, not in my handling. Someone who pays such an amount for a Tiffany ring would not be lying for ************************************************************************* of misuse and refusing the repair while I am almost swearing I always used the ring with care.Therefore I respectfully request that Tiffany repair my ring at no cost, as was guaranteed.Sincerely,********

  Customer Answer

  Date: 07/20/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Tiffany & Co. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc ***** ********* purchased both my engagement ring and wedding band from Tiffany & Co., partially online and through the *********, ** retail *****. We scheduled an in-***** appointment, which was confirmed by a representative named *******. However, upon arrival, ******* was not present, and we were instead assisted by another associate, *********. Unfortunately, the experience was disorganized, lacked proper guidance, and fell short of the elevated service Tiffany's is known for.Despite that, we selected a beautiful ring that needed resizing. If we would have foreseen this being our experience we would have left the ring to be resized right away. We were told to email ********* directly to facilitate the process. Nearly two months later, we had still not received the resize instructions or a clear path forward. My outreach attemptscountless emails, multiple calls to the ***** and the managers work cell phone, and more than 8 support center interactions (calls/texts/and emails) resulted in inconsistent and conflicting information about the resizing process, insurance coverage, and shipping ************ representative did finally manage to send a shipping kit, meanwhile, the lack of follow-up from ******** at the Charlotte ***** has continued to delay our ability to proceed.This entire experience has been disheartening during what should be a joyful season. We intentionally chose Tiffanys, believing their reputation and higher price point would ensure a seamless, supported experience. Instead, weve faced confusion and lack of communication.We are simply asking for Tiffanys to honor the service and ease that was promised. I respectfully request clear confirmation of the resizing process, assurance of shipping insurance, a reference number for the resize request. Direct support from a competent representative We hope this matter is resolved swiftly so we can enjoy this special milestone without further frustration.Sincerely,****** ********

  Business Response

  Date: 07/11/2025

  Dear BBB,

  The store manager was aware of the client's concerns which originated May 24th and attempted to connect with her; however, due to conflicting schedules they were not able to connect. The client eventually connected with the manager and was sent a shipping label with appropriate insurance, ensuring the secure and expedited return of her ring for sizing.

  Upon receipt of the ring, the repair department expedited the servicing and the ring was shipped back to the client via overnight delivery, with confirmation that she would be present to sign for the package. The package was successfully delivered and signed for by her fianc on July 3rd.

  Sincerely,

  ********* *.

• Initial Complaint

  Date:06/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a faked double lock fake ******** ***** necklace that faded in four days.

  Business Response

  Date: 07/28/2025

  Dear BBB,

  The item was being returned past the return window time frame and in non-sellable condition. The store offered to accommodate the cleaning service, and the client accepted it.

  This matter is considered resolved and closed.

  Sincerely,

  ********* **

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tiffany and co has charged me 7 times for a necklace I never got a single confirmation for. They have said that they see the transactions and will return them but then I call again they say they dont see them. I filed a dispute with my bank, but they took $1800 from my account and now I have no gift for my wife birthday and im closing on a house. This company is being completely necklace and seems fraudulent. They accidently called me calling me ******, meaning they are contacting other people about the same issues yet they continue to take people's money. I need help. They need consequences. My reference number for the claim i filed with my bank is *** *** *** **** with ****************. They need to be stopped

  Business Response

  Date: 06/06/2025

  Dear BBB,

  Can the client please provide the name the item was purchased under or the Sales Order number so we can locate the purchase information in our system to better assist?

  Sincerely,

  ********* ******

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Tiffany & Co.,Im following up regarding a long-running issue that has become increasingly unacceptable. My original order, #*********, was confirmed lost by ****** After some delay, I did receive a gift card from Tiffany & Co. as a resolution, which I appreciate.I used that gift card to place a new order (#*********), which has now led to a second wave of problems. I ordered a size XXL, but received a size Large (clearly marked on the packing slip). I contacted your representative *****, who assisted with an exchange. I then received a size XXL, which turned out to be too largeso I requested a size XL instead. ***** confirmed this and sent a return label **** Tracking #******************). The package was successfully delivered on Wednesday, April 2 at 9:23 A.M., signed by ****** at your ******* of today, April 13, I have yet to receive the correct size XL replacement. Additionally, ***** had promised a complimentary gift weeks ago as a courtesy, which also has not arrived.While ***** was helpful in the beginning, her communication has become slow and inconsistent. Ive been repeatedly given inaccurate information regarding shipping estimates and the status of my *********** this point, I am requesting the following:Immediate shipment of the correct size XL replacement Delivery of the previously promised gift A formal explanation and apology for the delays and misinformation If this is not resolved within 3 business days, I will be filing a complaint with the Better Business Bureau and exploring further options for escalation.I hope Tiffany & Co. will take swift action to correct these continued service failures.I AM REQUESTING A HIGHER CONTACT THEN ***** AS HER RELIABILITY/ PROFESSIONALISM (LACK OF) HAS BEEN UNACCEPTABLE.Sincerely,****** ***** ************ / ********************

  Business Response

  Date: 04/16/2025

  Dear BBB,

  After the initial interaction, a resolution was initially provided to the client. A new piece was then purchased and the client advised it was the wrong size. We advised the client how to return the item. Once the package was received and inspected by our ******************* it was determined that the merchandise was not sent back to us. Based on these extenuating circumstances this matter is being escalated to our fraud and legal department for additional review.

  Sincerely,

  ********* *.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband talked to Tiffany on the phone and bought a $13000 ring for my birthday. He was asked to wire the money and was told the product will be shipped as soon as they receive funds. A few days later he received an email stating that someone else bought the ring. They offered to get same ring in a few months ( not acceptable). He had to contact them and ask for money back. They received money March 17th . As of March 28th we did not receive a refund. There were no formal apology of any kind. Several times we were told a manager will contact us. It never happened. Very sad. My 55 th birthday is ******* , we are going on a special cruise and I wanted to wear the ring that I dreamed of having for 5 years and finally got except no ring and no money returned.

  Business Response

  Date: 04/08/2025

  Dear BBB,

  After researching the matter, the client was contacted with a sincere apology and our team worked with the client to return the funds. As of April 7th, the matter has been fully resolved and the client is in receipt of the returned funds.

  Sincerely,

  ********* *.