ComplaintsforEffy Jewelry

Jewelry Stores

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Initial Complaint
04/16/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
on 2//7/2024 while on a cruise i put a deposit on a ring selling for $45,834. The deposit was $4600. After getting home i researched values of comparable rings of the same quality at the finer jewelers in the area and saw similar rings for $15,000-$20,000 less. 3 days after returning home i contacted Effy Jewelry and asked to cancel the transaction and have the $4600.00 deposit refunded. The back of the sales receipt states Celebrity Effy stores will accept returns and/or exchanges purchased on voyage with on 30 days. I spoke to several people at Effy and after weeks of phone calls and emails the customer service manager said i cannot do anything contact the CruiseLine. I called Celebrity and they said to contact your travel agent. Really?
Business response
04/16/2024
Hi *****,
Sorry for any confusion regarding your request for refund. One of our guest care agents will reach out to you today to request the details for processing.
Customer response
04/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
04/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased the tanzanite bracelet on a Christmas cruise. My husband bought it for on Christmas as my gift with in less then 2 weeks a stone fell out I reported it to them right away and they had me ship it to them, which I did they said it would take up to 6 weeks to fix and return. I explained how much we spent and that if they cant guarantee the product like they promised when they sold it I would like my money back. They said they would fix and return and I asked they triple check everything so this doesnt happen again. I got the bracelet back a little over a month later and within a week it happened again. I then ** tasted them again and said I would like a refund as this is not the product I was promised and paid a lot for. They responded with it is past 30 days and there is no refund. They said they will report this style bracelet as defective and send me one that is equal to what I have. I asked that they ensure it is the same weight and better quality then what they has sent me. They ensured again that it would be. I waited for about 4 weeks and asked why I havent received it? They answered with I wasnt home and it got returned. I never received a note from ***** that they tried to even deliver. So followed up again and they said once it is back in their possession, they would reshipped I asked them to ship directly to a ***** office because I want to be sure to receive it. Several weeks later I got it and again with in a week the bracelet yet again is broken. I love the bracelet and it is special to me because it is tanzanite and matches my wedding ring. I just want what was promised and what I spent $2100 for. Any help would be greatly appreciated. Hate to know how many others this has happened to. It is as if they knew and made sure it went past 30 days so I **uld not get a refund.
Business response
04/16/2024
Hi ********,
Please accept our apologies for the issues you have had with your bracelet purchase from Effy. While we stand behind the quality and value of every item we sell we feel in this instance it is best to go ahead with the refund as you have requested. The guest care agent that you spoke with yesterday on April 15 has provided you a pre paid shipping label via email to return your bracelet to our *********** so that we may request the refund for you. So sorry this style did not work out for you and we look forward to assisting with this process. If you have any further questions, please reach out to us at *************************************.
Customer response
04/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have mailed back the items and did it through FedEx. They have not responded that they have received it. Furthermore they needed to know the cruise ship the room number and the dates as well as the captain of the ship. They also said that they will not refund my money but the cruise ship has to. They make this very difficult. We will never purchase anything from effy ever again and will make it known how terrible they are and the quality is worse

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Customer response
05/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They have finally received the 2 day air package I sent over a week and a half ago (sad that I have had to email them several times to confirm they got it) and told me that they will have to request the money back from the cruise ship very disappointing that this is such a process that shouldnt have even taken place. This is still not resolved

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business response
05/08/2024
Dear **************,
Thank you for your latest correspondence from BBB. As promised, your refund has been requested from the Cruise Line and will be issued within this billing cycle. All purchases made in Effy stores aboard individual Cruise Lines are paid and refunded by the cruiseline itself. We thank you for your patience and you can expect your refund to be credited back to the initial form of payment shortly.
Initial Complaint
03/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a ring on cruise ship and went back to room and noticed ring was not looking like it did in the showroom ! I went back and saw the person who had just sold me ring and asked for refund he said I would have to call customer service! I have called and emailed them with no response!! I even went and spoke to manager was my refund was still denied!
Business response
03/19/2024
I see that you sent an inquiry to our customer care website on 3/18/24 where you received a response the same day. You also received a follow up email this morning. Please follow the instructions contained in that email correspondence and we will begin the process of obtaining a refund for you. Thank you and we look forward to assisting you.
Initial Complaint
03/12/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 8/10/23 at 6:15 p.m., I purchased a diamond bracelet (which came with a free necklace) while on a Carnival Cruise in the amount of $2,075. On 8/11/23, I returned the bracelet to Effy Jewelry on board & selected a different bracelet. The first bracelet was physically returned to Effy staff, & the charge was removed from room account on 8/11/23 at 10:21 p.m. At 10:24 p.m., **** recharged my account for the amount of the bracelet - $2,075.00. The final sales receipt for my cruise purchases, which were put on a Carnival credit card issued by Barclays, was not put on my cabin door until the last day of the cruise. All of the ***************** service were closed at that time. When I got home, I realized that I had been recharged for the bracelet that I returned to Effy on 8/11/23. I made multiple calls to ******** also called my credit card company & told them that I was disputing the charge of $2,075. Every time I called Effy, I was passed around to multiple people & only spoke to one person, *****************************, who started in inquiry. Our last email exchange was on 10/12/23 & still no refund was given. I asked to speak to a manager during every call; I was never transferred to a manager or supervisor. I was put on hold or the phone would ring & no one would answer. Barclays ruled against me on my credit card dispute on 11/14/23, stating that "we are outside of the permitted timeframes to continue this claim through the dispute process." **** told the credit card company (*********) that I never returned the bracelet and am responsible for the $2,075. I have also tried to obtain assistance from Carnival Cruise line, but they refuse to assist. I am 86 years old and have an excellent credit score over 800. My credit card acct is now delinquent for $2,075.00 for a bracelet that I returned & do not have in my possession! I am constantly harassed by bill collectors! I have documentation to support all of this information.
Business response
03/12/2024
Thank you for your recent purchase with ****. While looking at your statement from Carnival you will see 4 charges from "Fun Shops" or for this instance Effy. The first charge is for $2075.00, the second charge is for $******* and then a refund of $2075.00 and another charge of $2075. if you total all the charges and deduct the $2075 the new charge owed is $9265.00. $2075 + $2075 + ******* = $11340 $11340 - $2075 = $9265.00
The total charged to your account is $9265.00 and that is for the items on receipt *********. We left you a voicemail to go over the charges today to help better understand the total amount due. You may reach us at ************.
Customer response
03/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
I disagree with Effys explanation. I purchased jewelry that cost $2075. I was unhappy and returned the purchase & was refunded $2075. Then I decided to purchase a different piece and that cost was $7190. My responsibility is $7190. The documents attached prove it. I sent this back up to **** on 3/13 and was told they would review; however, I have not received a response. My credit rating is still in jeopardy. Please help me resolve this situation.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

************************

Business response
04/01/2024
After completed the investigation on this transaction, we will issue the refund of $2075.00. Apologies for the inconvenience and we will reach out today via email with instructions on securing the partial refund.
Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
1.Effy Induced **** into buying tanzanite (merchandise) on Princess ********************* as the World No 1 investment opportunity.2.**** repetitively assure **** will get full refund if **** ever change mind. 3.**** purposely bring the contract last minute before **** disembark the ship a.Effy did not review the Contract with ****. Only ask **** to sign *********** pay the deposit $6,630.40 *********** never receive the tanzanite. (merchandise) 4.**** decide to cancel next day after signing the contract 5.**** did not refund the deposit.6.Respectfully **** file complaint to get **** refund the deposit $6,630.40 .7.The Contract although signed it is voided and unenforceable with the following facts *********** immediately request to cancel; b.**** intentionally did not provide the Description of the Merchandise which is required while signing the Contract. c.Contract stipulated cannot be amended and waiveredd.Without Merchandise Description accompany with the Contract, **** has no protection when the merchandise delivered is altered, lower quality or even damaged.e.The tanzanite is not suit for investment because it can get easily damaged, and the pricing drop significantly when damaged and/or with lower quality.
Business response
03/11/2024
Thank you for reaching out. The signed contract dated 12/19/23 attached states the initial deposit is non refundable and has been converted to a store credit that *** be used in Effy Store Location on board Cruise Ships and in Effy Land Stores in the Caribbean. While the order in the amount of $66,304.00 has been canceled, the remaining deposit of $6630.00 cannot be refunded and can be used as a store credit.
Customer response
03/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

There is No Contract:
Business did not provide description of the merchandise which is required in the Contract.
Accordingly.
It is unlawful and illegal for Business to withhold and mis-claim $6630.40 as nonrefundable deposit
Business must immediately return $6,630.40 to ************* Account ****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Customer response
05/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

*** *** * **** *** ****** ******** ****** ************************************************************************************************** **** ****************** *** ********* *** ** ***
Dear ************************* you so much for the genuinely heartwarming assistance from BBB. We truly appreciated.
With deepest respect,We sincerely wish to bring to your kind attention:
The signed Deferred Payment Agreement (***) is facially and legally defective and voidable unenforceable in Court because EFFY Jewelry did not provide description of merchandise which is required by the ***.

FACTS and LEGAL GROUND
The Deferred Payment Agreement (***)is between Effy Jewelry and Customer is factually and legally defective because Effy Jewelry fails to provide sales receipt with merchandise description which is required by contract. The only receipt provided by Effy Jewelry is the $6,630.40 credit card payment transaction processed by Effy Jewelry
**** Citing the actual legal authority that *** is voidable and unenforceable. Accordingly the terms in the *** is void and unenforceable
Factually and Legally the *** is void and unenforceable, Customer is not bounded by ***, and, pursuant to the same, Customer ten percent (10%) deposit must be refunded.
Factually Effy Jewelry owns the merchandise, Effy Jewelry employees (*****, ***, and *****), induced Customer into signing the Voidable ***, ******************** Processed the Credit Card Transaction, Effy Jewelry reject Customer demand for a refund
Pursuant to the defective voidable and unenforceable ***, Effy Jewelry has the legal obligation to refund the entire deposit $6,630.40. Customer has no use of store credit.
Respectfully submitted

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business response
05/06/2024
Dear ************:

Thank you for your latest post with the BBB. As we have previously informed you, there was nothing facially defective with the Deferred Payment Agreement (***) or the receipt(s) that were provided to you. You have claimed, without citing any actual legal authority, that the non-refundable deposit portion of the *** is void or unenforceable. From a legal perspective, we disagree. You are bound by the ***, and, pursuant to same, your ten percent (10%) deposit was non-refundable.

From a customer relationship perspective, we have every desire to resolve this matter with you. Unfortunately, our hands are tied in terms of your demand for a refund; even if we agreed with you that you are legally entitled to a refund (which we do not), Princess ****** Line, which processed the transaction, has rejected your demand for a refund pursuant to the clear terms of the ***. EFFY has issued you a 100% store credit in the amount of your deposit towards any future purchases are any EFFY Jewelry stores.Please let us know if you have any further questions or would like to discuss.The store credit remains under your name in our records and may be used at any of our Effy stores on board cruise ships, in the ********* and our website.
Initial Complaint
02/22/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 11/05/2023 we purchased a ring on the carnival cruise line through a company on board called ****. After we got home we realized it wasnt the ring we wanted. So within days I contacted **** thru the customer service on the **** receipt (not a carnival receipt)We were given a return shipping number and told once the item is recieved it can take up to **** business days. Cruise purchases can take up to two months. We recieved notice **** recieved the product on 11/22/2023. As of today February 21st and 91 days since **** received the product I still have no refund. I have contacted their support who says I need to call the cruise. The cruise then says I need to call the after cruise line. They then tell me I need to contact **** for my refund. Here I am today still no product and no refund. I am paying intrest on a item I no longer possess and they still have my money. The only name on my receipt is ****. At this point I ask **** refunds my money then they can battle with carnival. I am one person fighting this business all the while they still have my money.
Business response
02/22/2024
Your refund has been requested from the Cruise Line and will appear on your statement once processed. We can appreciate your concern on the lead time, however the processing is completed by Carnival Accounting team. We assure you that the refund is in processing and will have our Senior Manager reach out to you with an ETA of the refund. Thank you for your patience and we do apologize for the wait.
Customer response
02/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
02/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 4/4/23 2 different Effy Jewelry employees told me if I spent $10,000 on Effy Jewelry I would automatically qualify for a free VIP cruise.i spent $10,000 that day on a yellow diamond necklace then a couple days later I bought yellow diamond earrings. Now I am being informed by Effy Jewelry **************** I will not receive the free cruise. They admit they promised it to me. They reported they made a mistake.
Business response
02/13/2024
As per my colleagues from our VIP ************************* I see that you have confirmed your invitation and will be traveling on that Cruise offering in July. We hope you have a wonderful voyage and look forward to hosting you!
Customer response
02/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
01/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
While I was on a cruise in late November, I bought a ring from an Effy store on St. ****** for $2500. Shortly after returning home, I found the same ring on their website on sale for $1615.95. I contacted **** right away, and I was told in an email that they would refund me the difference. I followed up with them several times over the next 4 weeks, but the money was never refunded, so I had to contact my credit card company to try to dispute the difference.
Business response
01/18/2024
As per our email conversation this refund request will be processed in our *** ****** location. Our apologies for the delay in processing.
Customer response
01/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have been waiting over 6 weeks at this point. The local store has had plenty of time to process the refund.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business response
02/19/2024
Please reach out to Effy at *************************************. In order to process a partial refund, the dispute on the charge needs to removed.
Initial Complaint
01/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On the 26th of December 2023 I was on a Royal Carribbean Cruise to ******* and went to the Effy Showroom as suggested by the cruise sales people in the ****** Port. I purchased a diamond necklace with a lot of hesitation but succumbed to pressure; the price was $5900. My friend also bought for $3500. However, I verified with the manager there if I will be able to return it if I change my mind. He said yes, within 30 days of purchase. After I returned to the US on the 29th, I checked with friends and both of us decided to return the jewelry we bought because we didn't think it was worth that price. On the 31st of December, I sent an email to ********************* expressing my intention to return the necklace, attached the receipts and enquired about their process. I also specified that on the 5th day of purchase I wanted to return it and did not want them to delay until it became too late. Initially there was a response from someone called **** asking about the receipt, because I had attached both mine and my friend's receipts. I explained both of us wanted to return and clarified which one was mine. after that, there has been no response from them. we have been sending mail after mail every day but they have not responded at all. This is total breach of contract, both oral and written. If the manager in their ******* store had mentioned that we cannot return it, I would have turned down the purchase right there. Also in their receipt it is clearly written that they will accept returns within 30 days provided it is in the same condition. After that, I have been looking at their reviews and realized we have been really scammed and this is what they do on a regular basis!
Business response
01/18/2024
Thank you for taking my call this morning and I am so pleased that we can come to a resolution. I look forward to working with you again in the future.
Customer response
01/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have sent follow up questions on how to send the items. Also the issue will be deemed resolved only when we get our refunds/credits.

Sincerely,

***********************************
Initial Complaint
01/04/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We were on the Christmas cruise December ***** on the Holland ******************** ship. I purchased a set of earrings and a necklace onboard from Effy for the agreed upon price of $3000 ($1250 earrings $1750 necklace). My friend also purchased earrings and a necklace for $8300. I wore the necklace out of the store and was to pick up the earrings the next day after some work was done on them. They werent ready the next day and so I picked them up the day after, when I arrived at the store I was told that they should have charged me $2300 for the necklace, I told them that was more than I was willing to spend and handed the necklace back to the manager. My friend was extremely upset with what occurred and returned her necklace and earrings at the same time. The manager then took us into the back room and called her boss in ** and then said that they would honor the agreed upon original price. I kept the necklace and my friend asked the. To put ***** backs on her yellow diamond earrings which they agreed to do. The next day she picked up her earrings only to find that the stones had been switched at which time she returned her jewelry. Her account was credited and then **** charged $10670 onto my account with no explanation as well as a $7200 credit leaving a charge of $3470 with zero explanation as to why I was charged for my friends purchase. They have not responded to any of our requests for contact. Nor has the cruise line.
Business response
01/04/2024
Thank you for taking my call today, it was a pleasure speaking with you. I am so pleased we could resolve all of the issues and we look forward to assisting you again in the future.
Customer response
01/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
while **** has verbally stated that they will reimburse the incorrect charge, theyve advised that it will ***********-8 weeks for reimbursement. I cannot **** this matter as resolved until reimbursement is received.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************************

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