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Business Profile

Jewelry Stores

Bayam Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a herringbone necklace July 10th of this year (2024). I went to put it on and the necklace snapped in half. Actually it would have been the 3rd time wearing it within the 5 months. I'm very upset to have spent the amount of money I did and the company only offers a 30 day warranty period. BAYAM informed me that the necklace cannot be fixed or replaced. I will never order again from this company and I can't get it fixed or exchanged.

    Customer Answer

    Date: 01/11/2025

    Better Business Bureau:

    At this time, I have not been contacted by Bayam Jewelry regarding complaint ID ********.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took jewelry to be tested it did pass test the clasp are gold plated solid gold doest stick to magnet I bought ten pieces chains and bracelets are not testing as real gold I've moved to a new residence and lost order # can only find one

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business won't provide refund on item that has not been delivered **************** agents hang up the phone and they won't respond to email Company also won't send me a return label to return original item purchased

    Business Response

    Date: 12/14/2023

    Hello,

     

    The customer has applied for an exchange, however later on he informed us that he would like a refund instead for which we did provide. Please see the pictures attached for reference.

     

    Thank you 

    Customer Answer

    Date: 12/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     Very slow response in getting refund

    Poor customer service on phone and email, never got funds yet

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

    Business Response

    Date: 12/21/2023

    Hello,

     

    Please see the pictures attached below, as the customer was fully refunded on December 7th.

     

    Thank you 

  • Initial Complaint

    Date:10/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order 2 items from bayam. A ring and a necklace. I recieved item, I contacted bayam fir the necklace they said they had to investigate, I contacted them everyday not getting a response, I finally got a response 4 days later. That both items were marked as recieved. I called the lady on the phone immediately knew who i was an was no help . She told me to contact the courier.

    Business Response

    Date: 10/24/2023

    Please see the evidence attached below, as all the items have been shipped. You can see the invoice that we sent to the customer for which they provided us with the picture, as everything is ********* shipped in the same package.

    Customer Answer

    Date: 10/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     The attached photos show that they were marked but not included. I only recieved one item. What am I supposed to do ?

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 11/06/2023

    Hello,

     

    Upon checking the tracking information the order has been delivered to the correct address, and it has been signed.

     

    Thank you 

  • Initial Complaint

    Date:08/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a chain for $2,200 for a gift. When the item was received I contacted them to let them know I needed a return label. The credit card I used was flagged but then they were paid. This is before the chain was even received. I have emailed I have called the main location, they said they would get back to me and have not. I have never dealt with such poor customer service before and now they wont answer my messages at all. I am out of $2,200 that was a gift. So the fact that I just need a label is absolutely ridiculous! This transaction was done through **** aswell. Worst experience ever! No email reply, no label I just have a chain that will sit in a box. Absolutely ridiculous. I also wasnt aware that they weee not BBB APPROVED!!!

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Bayam on February 15th for $800+ and I have been tracking the order daily since it was placed. After February 27 I decided to reach out to the courier directly, they told me that as of today with no updates the package is declared lost. They said there was nothing I could do, no pick up available, and that I had to reach out to Bayam directly in order to get a refund. Upon reaching out and letting them know what the courier told me, they simply messaged Hi You should get it within a couple days thank you and stopped responding when I requested a refund. They are completely ignoring me and are refusing to refund my money although I never received a product. The phone number listed here is not working and they refuse to respond to any of my messages, even after it was confirmed that the package is lost and to be refunded they have completely ignored my efforts.

    Business Response

    Date: 03/21/2023

    The item was lost in transit, full refund was sent to a customer

     

    Thank you

  • Initial Complaint

    Date:02/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 10K gold pendant from this company received it damage with 2 cracks in it and reached out to them immediately upon delivery and inspection and they told me to ship it back which under normal circumstances wouldnt be an issue until I read the reviews from their other customers on ****** who theyve defrauded through their return scheme so I told them that this was an unacceptable resolution to me and explained that Im a regular person there is no way that a trained jeweler didnt notice this blatant damage before they shipped it out they are lying they have done this to other customers they just tried to **** it off on me in the hopes that I wouldnt notice or that I just wouldnt take action.

    Customer Answer

    Date: 03/11/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Bayam Jewelry has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 9 inch 8mm 10k gold bracelet that cost $1100 in which I received today. The bracelet was personalized with my husband's name. First the bracelet doesn't even measure the full 9 inches and 2nd the size of the bracelet is way smaller than how it looks online. I contact the company and they are insisting the bracelet is 9 inches which it isn't and also stating that because I had it personalized they are not willing to give me a refund nor an exchange. I prefer a refund for my item but if that can't be done at least allow me to exchange for something else. I find it to be very unprofessional and not a way to conduct business. I feel like the images online are enlarged and not the actual size of the items.

    Business Response

    Date: 02/09/2023

    The bracelet is 9". This is a custom order. We do not carry it longer than 9"

Bayam Jewelry is NOT a BBB Accredited Business.

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