Business Profile

Investment Security

The Goldman Sachs Group, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Goldman Sachs Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,113 total complaints in the last 3 years.
437 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I add up my transactions every month and pay on time, I calculated and owe $417.41 on my apple card but I was charged $423.34. When I contacted support they said it was due to interest charges but when I asked where to find these charges they were not able to be helpful and continued to say interest was charged. They sent me a document which even stated I had $0 interest. I am so confused with this extra charge and would like the extra $5.93 to be refunded to me.
Business Response
Date: 02/14/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on February 1, 2025. The Bank appreciates the opportunity to address the concerns raised by ******* ** (the Customer) related to interest assessed on an Apple Card account.
The Bank conducted an investigation and confirmed no Bank error occurred. To avoid being charged interest, customers must pay the monthly balance in full every month on or before the due date. If the monthly balance is not paid by the due date, interest begins to accrue. Interest is charged on the unpaid portion of the monthly balance and begins to accrue on new purchases until the monthly balance is paid in full. Any accrued interest will appear on the Customers next statement and in the wallet under latest Card transactions. When interest charges are assessed after the monthly balance is paid in full, it is because the Customer paid the prior monthly balance after the due date. The Bank is unable to locate a charge of $5.93 on the Customer's account, however, the Customer may be referencing an interest charge of $4.98 assessed on the account on January 31, 2025. The Customer did not make a payment to satisfy the balance due January 31, 2025. As a result, the account was assessed interest on the balance for each day until the Customer made a payment, and the Bank charged interest in the amount of $4.98 on January 31, 2025. The Customer successfully made a payment to cover the balance due on February 1, 2025. As a courtesy, the Bank applied a credit in the amount of $4.98 to reimburse the interest charges assessed to the account on February 1, 2025. The **** provides Apple Card monthly statements electronically which are available in the Wallet app or on ************** at the beginning of each month.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Multiple accts w GS for decades. December sold house. Told GS would dep house check.- after ck deposited make 2 withdrawals to other banks with no complications. ***************** approval needed - secured on call - acct notated - no issue at xfer. Did all reqd. GS dep check 12/20/24. GS wrote letter 12/21 $ available 12/31/2024. 1/3/25 xferd $ to xtrnl acct. 1 went thru w/o incident. 2nd/3rd GS said could not xfer money to the **** I had already sent $. Multiple hrs/calls saying...husband had to be on my acct to xfer funds to his acct. Agt/s tried diligently. Hrs. NO problem with funds in my acct. Agt work on issue. Would call back. Then,.. $ went thru his acct. Thought agt fixed issue. Recd call from ***********check return GS acct frozen. No notification GS. Called GS repeatedly no avail. Start square 1 each X u call. Called ******** 1st Agt xferd me to call cntr-after. Called back spoke 2 agt - he contacted a supv at call center. Did not resolve problem. Called again-he could not believe issue not resolved. Called again-even he did not know what to do. Spoke to an agt-told my accts were frozen - ck needed verification. GS deposited. Agt called bank check drawn on -said they couldnt verify-I wasnt customer. Not xfrd to exec. Well insulated. GS had check since 12/17/24. Accts frozen early 1/25. GS not verify ck? $'s xfrd from ck. Told agt ck sale house-multiple attys involved -check valid. Buyers in my house. Validation itself? GS doing nil to unfreeze accts. Unsure what I can do. Each supv says will fix-none do. I use int to pay bills. Can't do now-accts frozen. Need to pay bills! ***** with my finances. Buying house soon. Need $'s. Concerned damage credit rating - $ bouncing all over. No reason to freeze any accts, why all? instead of 1 with unverified ck? Withheld using the funds until 12/31/24 isnt that enough time to verify a ck? That is ******, not me. Need help resolving. GS does not realize the urgency to do so.
Business Response
Date: 02/13/2025
BBB Response ******
ID ********
****** by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau Complaint Portal on January 31, 2025. The Bank appreciates the opportunity to address the concerns raised by ***** ****** (the Customer) related to transferring funds from their ************** Account (OSA).
On January 3, 2025 and January 6, 2025, the Bank received withdrawal requests to an external account from the Customers OSA (account ending in *****. In accordance with the Banks Deposit Account Agreement (DAA), external accounts must be in the name of the Customer. During the transfer processing reviews, the Bank identified security concerns regarding the external account ownership and restricted the Customers profile.
On January 7, 2025, the Bank contacted the Customer to address the security concerns. During the call, a Bank specialist informed the Customer that the external account must be in the name of the Customer. The Customer then requested to add a Joint Owner to their OSA in order to abide by the Banks DAA; however, during the application process, the Bank identified security concerns regarding the Joint Owners application. As a result, the Banks security concerns remained.
On January 24, 2025, the Bank resolved security concerns associated with the Joint Owners application and contacted the Customer to inform them the Joint Owner had been successfully added to the account. However, the Bank specialist failed to resolve the security concerns on the Customers profile. After further review, on February 3, 2025, the Bank restored the Customers online banking access. On February 7, 2025, the Customer contacted the Bank and a Bank specialist attempted to assist with account closure; however, the Customer advised they would contact the Bank at a later time to close their account.
Should the Customer wish to proceed with account closure, the Bank can be contacted toll-free at ************** ****************), Monday to Friday, 8 am - 10 pm, or Saturday to Sunday, 9 am - 7 pm ET. Due to the experience, the Bank has provided the Customer with a credit to the account as a token of goodwill.
Based on the above details, the Bank kindly requests that this complaint to be closed.
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Will not return $6.60 they took from my trade-in of iPhone paid for with Goldman Sachs credit Card.They said in a chat that the agreed they should not have taken my money and would return it.
Business Response
Date: 02/14/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on January 31, 2025. The Bank appreciates the opportunity to address the concerns raised by ** ****** (the Customer) related to daily cash adjustment on the Apple card.
A return credit in the amount of $220.00 was received from the merchant Apple on January 24, 2025. As a result, a Daily Cash Adjustment in the amount of $6.60 was assessed to the account on January 24, 2025. The Banks records indicate the original transaction was not made using the Apple Card. Since the purchase was not made with the Customers account, no Daily Cash was earned. As a result, the Bank applied a credit in the amount of $6.60 to the Customers account on February 3, 2025. The Bank regrets the frustrations the Customer has experienced. Based on the above details, the Bank kindly requests for this complaint to be closed.
Initial Complaint
Date:01/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dispute inaccurate items on my credit report GS LOAN SVCS/BRAND B Account number: ****** Balance: $5,160.00 I understand the importance of removing any incorrect accounts from my credit report in accordance with FCRA 605B. Could you please take a look at the documents? I've observed that some of the listed accounts seem to be inaccurate, which is worrying to me.
Business Response
Date: 02/13/2025
Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau on January 31, 2025. This does not relate to a product or service provided by the Bank. Please direct this complaint to ***********************
Initial Complaint
Date:01/28/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Hired ** *** ****** * ** a printing company in ***** to do a wrap on my business vehicle and they did a poor job, I Paid half to start and half at the end and I filed 2 separate disputes because it was 2 separate transactions, dispute ********** for the amount of $1100 and *********** for $1250, The one for $1100 was resolved in my favor but I've been fighting the other one for months, they provided an agreement with a forged signature of mine, a police report was made, I've sent tons of proof but it keeps resolving in merchant favor, today 01/24/25 I called to reopen the dispute
Business Response
Date: 02/11/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the ************************ (BBB) Complaint Portal on January 28, 2025. ******** appreciates the opportunity to address the concerns raised by ******** ******* (the Customer) related to a transaction dispute with the merchant Yo Soy Havana Y Tu in the amount of $1,250.00.
******** conducted an investigation and confirmed an inadvertent processing error occurred. The Customer disputed the transaction on July 17, 2024, September 19, 2024, and November 18, 2024. ******** applied a temporary credit while the dispute was investigated. Due to the processing error, the dispute was resolved in favor of the merchant and as a result, the temporary credit was reversed on September 19, 2024, November 18, 2024, and January 24, 2025.
The dispute was reopened on January 24, 2025, and a temporary credit was applied to the account while the dispute was investigated. Based on an investigation and the inadvertent processing error that occurred, the dispute was resolved in favor of the Customer on February 7, 2025. As a result, the temporary credit was made permanent. An email communication was sent to the Customer with the dispute outcome. ******** regrets the frustration the Customer has experienced.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Initial Complaint
Date:01/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** pay card cash account has four different ***** pay account under ******** ***** and debts ***** January ****** off my ********* Way To Go ************* Oklahoma county debt card service under my health extra expenses medical deposit for social security each month card ending **** where ******* **** bureau domician illegal immigrants has stolen my identity and social security number and open up four different accounts under ******** ***** where Apple pay account card service unauthorized account open up under fraud practices where ******** ***** consumer is being victimized by Apple ******* and public open account under ******* **** bureau and ****** ******** ***** illegal immigrants extortion Money laundering under my social security number and activated my Pentagon card and wiring *********** from ******** into this Apple ******* four different accounts under my social security number and identity and deposit Cash transfer deposited to ***** ******* then stealing out my federal government benefits ***** for apple ******* card charges and service
Business Response
Date: 02/12/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on January 29, 2025. The Bank appreciates the opportunity to address the concerns raised by ******** ***** (the Consumer) related to an Apple Pay account.
The Bank conducted an investigation and confirmed no Bank errors occurred. The Bank was unsuccessful at locating an Apple Card account with the information provided by the Consumer. This complaint may pertain to an ***** Pay account. ********************** ******** offers the Apple Card but does not offer or service Apple Pay. Please direct this complaint to the appropriate company.
CORRECT COMPANY: ***********
Based on the above details, the Bank kindly requests for this complaint to be closed.
Initial Complaint
Date:01/23/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a charge on my card from a pediatric place in ********** i never went to. I live in **************
Business Response
Date: 02/05/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on January 23, 2025. The Bank appreciates the opportunity to address the concerns raised by ***** ********* (the Customer) related to a transaction dispute.

The Bank conducted an investigation and confirmed no Bank errors occurred. In the complaint narrative the Customer mentions a charge from a pediatric merchant, however the Bank does not have enough information to determine what charge the Customer is referencing. The Bank attempted to contact the Customer on January 24, 2025, January 30, 2025, and January 31, 2025, but was unsuccessful. The Bank is available 24 hours a day, 7 days a week by phone at ************** or by message from the Wallet app.

Based on the above details, the Bank kindly requests for this complaint to be closed.

Customer Answer
Date: 02/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I never visited this provider. This is a fraudulent charge

[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *********

Business Response
Date: 02/14/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on February 7, 2025. ******** appreciates the opportunity to address the concerns raised by ***** ********* (the Customer) related to a transaction dispute with the merchant Afterpay in the amount of $41.26
******** conducted an investigation and confirmed an inadvertent processing error occurred. The Customer initially disputed the transaction on November 8, 2024. ******** applied a temporary credit while the dispute was investigated. Due to a processing error, the initial dispute was resolved incorrectly in the merchants favor. As a result, the temporary credit was reversed on January 21, 2025. ******** sent the Customer an email detailing the dispute outcome.
The dispute was reopened on January 22, 2025, and the Bank applied a temporary credit while the dispute was re-investigated. The dispute was ruled as split liability because the merchant has not provided enough evidence to justify the partial credit located on November 2, 2024, in the amount of $34.41, as well as providing insufficient evidence to prove the Customer made the charge. As a result, the temporary credit in the amount of $6.85 that was applied to the Customers account was made permanent on February 12, 2025. The remaining temporary credit in the amount of $34.41 was reversed on February 12, 2025. ******** sent the Customer an email detailing the dispute outcome. ******** regrets the frustrations the Customer experienced.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Customer Answer
Date: 02/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *********
Initial Complaint
Date:01/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/28/2024 I was told that I allegedly received an email from Goldman Sachs that I my account will be closed for inactivity and that on their end it shows it was sent. I never received the email and after closing my line of credit account my credit score dropped by 60 points.
Business Response
Date: 02/04/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on January 22, 2025. ******** appreciates the opportunity to address the concerns raised by ***** ******** (the Customer)related to an Apple Card account closure.
******** conducted an investigation and confirmed no Bank error occurred.According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on August 21, 2019. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. ******** successfully delivered Statement Available Reminders, Payment Due Reminders,Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. On December 28, 2024, the Bank sent the Customer a courtesy email advising the account was scheduled to be automatically closed if not used within 30 calendar days from the date the notification was sent. As a result, the account was closed due to inactivity. ******** sent the Customer an email to notify of the account closure. ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting.
******** is unable to recalculate credit scores. Credit scores are calculated by the *************************. The Customer should contact the ************************* directly with any concerns related to the calculation of scores.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Customer Answer
Date: 02/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business claims that it was successful in delivering the notification that the card would be closed for inactivity, yet I did not receive any notice via email or physical mail.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ********

Business Response
Date: 02/14/2025
BBB Response Rejection 1

Hendrien # ******** RECEIVED DATE February 6, 2025

Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on February 6, 2025. ******** appreciates the opportunity to address the concerns raised by ***** ******** (the Customer) related to an Apple Card account closure.

As provided in the Banks previous response, the Bank conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on August 21, 2019. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the **************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. ******** successfully delivered Statement Available Reminders to the email address on file. On November 15, 2024, the Bank sent the Customer a courtesy email advising the account was scheduled to be automatically closed if not used within 30 calendar days from the date the notification was sent. As a result, the account was closed due to inactivity. ******** sent the Customer an email to notify of the account closure. ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting.

******** is unable to recalculate credit scores. Credit scores are calculated by the *************************. The Customer should contact the *************************** directly with any concerns related to the calculation of scores as reported within the Credit Report.

Based on the above details, the Bank kindly requests for this complaint to be closed.
Customer Answer
Date: 02/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Of course the institution would claim there is no error. They keep claiming this yet I never received anything regarding the closure of my card if a transaction was not done. Is it impossible for their system to be incorrect? I would require that they do a full audit of their system to ensure it is working properly.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ********
Initial Complaint
Date:01/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Goldman Sachs ******** regarding a fraudulent Apple Card account opened in my name without my consent. Despite my repeated attempts to dispute this, the **** has failed to resolve the issue and continues to hold me responsible for the balance.The account was opened on May 19, 2022, and charged off on April 30, 2023, due to missed payments. However, I never authorized or applied for this account. This is a violation of federal laws, including the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681, which mandates accurate credit reporting, and the Identity Theft and Assumption Deterrence Act, 18 U.S.C. 1028, which prohibits unauthorized use of personal information.Despite providing proof of my identity and notifying the Bank of this fraud, they have failed to close the account, remove it from my credit reports, or acknowledge the fraudulent nature of the account. The Bank claims to have sent validation documents, but these do not alter the fact that the account was opened without my consent. Their inaction has harmed my financial reputation by leaving this fraudulent account on my credit report as a negative trade line.Desired Resolution:I demand that Goldman Sachs Bank ***:1.Close the fraudulent account and confirm in writing that I am not liable for the balance.2.Notify all credit reporting agencies (Experian, Equifax, **********) to delete the account and remove any negative marks.3.Provide written confirmation of the accounts **************** their account opening procedures to prevent future fraudulent accounts.Failure to act promptly violates federal law and my rights as a consumer. I expect immediate resolution and may pursue legal remedies if necessary
Business Response
Date: 02/03/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via Better Business Bureau (BBB) Complaint Portal on January 20, 2025. The Bank appreciates the opportunity to address the concerns raised by ********* ***** ** (the Customer) related to an Apple Card account opened without authorization.

The Bank conducted an investigation and confirmed no Bank error occurred. Based on the Banks investigation, the Bank determined the Customer is liable for the account. The Bank identified red flags related to the account and closed the account in accordance with the Apple Card Customer Agreement. The Bank sent the Customer an email detailing the reason the account was closed on December 17, 2024. According to the Banks records, the Customer opened the account on May 19, 2022. During the application process, the Customer is provided with and must consent to the Apple Card Customer Agreement, which discloses that the Customer agrees that the Bank may report information to the ************************* regarding the account, which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.

The account has been charged off as of April 30, 2023, as a result of the Customer failing to make a payment to satisfy the minimum amount due by September 30, 2022. The Bank reported the account past due to the credit reporting agencies. The Bank successfully delivered Statements Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. The **** confirmed the account was reported accurately to the *************************. The Bank is obligated to report accurately to ************************* and is unable to update the Customers credit reporting or remove the trade line from the Customers credit report.

The Bank sent the Customer the requested documents on December 23, 2024, and January 23, 2025, validating the Customer's debt including a copy of the Apple Card Customer Agreement and 6 months of statement history showing records of transactions and payments to validate the balance, and the debt owed. The Customer is responsible for the balance on the account in the amount of $2,227.13. The Bank is unable to provide the Customer with signed documents as the Customer electronically consented to the Apple Card Customer Agreement by completing the application and opening the account.

Based on the above details, the Bank kindly requests for this complaint to be closed.

Customer Answer
Date: 02/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
I appreciate Goldman Sachs response; however, I strongly disagree with their findings. I did not authorize the opening of this Apple Card account, nor did I provide consent for any transactions or obligations related to it. The banks claim that no error occurred does not address the fact that this account was fraudulently opened in my name.

Goldman Sachs asserts that I electronically consented to the Apple Card Customer Agreement but has failed to provide any concrete proof, such as an IP address, device ID, or other verifiable information linking me to the application process. Additionally, I was unaware of this account until I saw its negative impact on my credit report, and I never received prior communications regarding its opening.

I formally dispute the validity of this account and the associated debt. I am requesting:
1. Proof of *********************** must provide evidence beyond a generic agreement, including IP address logs, device information, or other identifying data used during the application.
2. Fraud Investigation Review If this account was opened fraudulently, the bank is obligated to conduct a full investigation and correct my credit reporting.
3. Immediate Removal of the Trade Line As this account was not authorized by me, I demand that it be removed from my credit report to prevent further financial harm.

If this matter is not resolved, I will escalate my complaint to the ************************************ (CFPB) and explore further legal action to protect my rights.

I request that Goldman Sachs provide a more thorough response addressing these concerns and take appropriate action to resolve this dispute.

Sincerely,
********* ***** ***
Business Response
Date: 02/14/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via Better Business Bureau (BBB) Complaint Portal on February 5, 2025. ******** appreciates the opportunity to address the concerns raised by ********* ***** ** (the Customer) related to an Apple Card account opened without authorization.
As provided in the Banks previous response, the Bank conducted an investigation and confirmed no Bank error occurred. Based on the Banks investigation, the Bank determined the Customer is liable for the account. ******** identified red flags related to the account and closed the account in accordance with the Apple Card Customer Agreement. ******** sent the Customer an email detailing the reason the account was closed on December 17, 2024. According to the Banks records, the Customer opened the account on May 19, 2022. During the application process, the Customer is provided with and must consent to the Apple Card Customer Agreement, which discloses that the Customer agrees that the Bank may report information to the *************************** regarding the account, which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. The account has been charged off as of April 30, 2023, as a result of the Customer failing to make a payment to satisfy the minimum amount due by September 30, 2022.
******** reported the account past due to the credit reporting agencies. The Bank successfully delivered Statements, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. The **** confirmed the account was reported accurately to the ************************** ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting or remove the trade line from the Customers credit report.
******** sent the Customer the requested documents on January 23, 2025, validating the Customer's debt including a copy of the Apple Card Customer Agreement and 6 months of statement history showing records of transactions and payments to validate the balance, and the debt owed. The Customer is responsible for the balance on the account in the amount of $2,227.13. The Bank is unable to provide the Customer with signed documents as the Customer electronically consented to the Apple Card Customer Agreement by completing the application and opening the account.
******** does not have further information to provide, and the Banks response will not change.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Customer Answer
Date: 02/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Goldman Sachs sent statements about a debt that is owed but this debt is owed under my name due to being opened fraudulently. You have not sent anything to disprove that. I have tried over and over to get this taken care of but I will be proceeding with litigation.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

********* *****
Initial Complaint
Date:01/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *********** am writing to dispute a fraudulent account that has been identified on my credit report. As a victim of identity theft, I have determined that the following account is unauthorized:Creditor Name: *********** Opened Date: 10/16/2020 Account Number: ****************This account was opened fraudulently without my knowledge or consent. I have no affiliation with this account, and it is negatively affecting my credit profile.Under the Fair Credit Reporting Act (FCRA), I demand an immediate investigation and the permanent removal of this fraudulent account from my credit report.
Business Response
Date: 01/31/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on January 16, 2025. The Bank appreciates the opportunity to address the concerns raised by ******* **** (the Customer) related to an Apple Card opened without authorization.
The Bank conducted an investigation and confirmed no Bank error occurred. Based on the Banks investigation, the Bank determined the Customer is liable for the account. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on October 16, 2020. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.
The account was charged off on September 30, 2023, as a result of the Customer failing to make a payment to satisfy the amount due by March 31, 2023. The Bank successfully delivered Statement Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. The **** confirmed the account was reported accurately to the ************************** The Bank is obligated to report accurately to ************************* and is unable to update the Customers credit reporting.
The Bank is the original creditor and is not a debt collector. The Bank sent the Customer the requested documents on January 24, 2025, validating the Customer's debt including a copy of the Apple Card Customer Agreement and 12 months of statement history showing records of transactions and payments to validate the balance and the debt owed. The Customer is responsible for the balance of $7,015.07.
Based on the above details, the Bank kindly requests for this complaint to be closed.

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The Goldman Sachs Group, Inc. is NOT a BBB Accredited Business.