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Business Profile

Internet Services

Olo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Olo provides app services for multiple restaurants such as *******, *************, and *********** be able to order food from these restaurants and collect rewards you have to use the Olo app. However, Olo is blocking purchases and reward redemption for me. I have tried several different methods of contacting them and they have never responded. I just need them to fix my account. I have hundreds of dollars in rewards that I cannot use due to this issue.

    Business Response

    Date: 07/02/2025

    We are writing in response to your complaint and appreciate the opportunity to clarify our role in the ordering process. Olo provides the underlying online ordering and payment technology to restaurants like ******* ** ***** **** *** ********* 


    Olo does not have a consumer-facing app. The websites or apps that you use to place your order and earn rewards belong to each individual restaurant brand.  While our technology powers their online ordering systems, each restaurant brand manages its own guest accounts and has control over your personal account information and loyalty rewards. 


    You will need to directly contact each restaurant to address any issues with your accounts or loyalty points. The restaurant brand will reach out to us if they need our technical assistance in resolving the issues.  


  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since I cannot get ahold of anyone, someone has used my phone number and I keep getting text with a verification code. Please remove this number as it is mine and has been since 2018. If any more info of mine being used...remove it all. Thank you.

Olo is NOT a BBB Accredited Business.

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