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Business Profile

Internet Services

Hiatus Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 162 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled a subscription to Hiatus just within the month trial period. They told me I'd already been charged for the next month. I didn't fight that, but, repeated that I csncelled their subscription service. They sent me verification of that. Since then, I get $10 taken from my checking account every month! I contact them, and they do reimburse me, but, their service has been cancelled. They have no right to be in my checking account! Are they a total scam company? Are they doing this to everyone that cancels, hoping they won't notice?This is a horrible company, seemingly hoping to take advantage of its' customers.

    Business Response

    Date: 06/10/2025

    Hi there! The account associated with the email ******************** has been deleted and won't be charged again.


    We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription AND deleted my account with ********************** on March 12, 2024, but they are still taking $10 per month out of my bank account. I have no way of trying to cancel it again as I cant log into my account because it was deleted.

    Business Response

    Date: 05/29/2025

    Hi there! There is not a Hiatus account associated with the email ************************ If you were billed by ******, please reach out to our Support Team at ****************************************************************** and wed be happy to look into this further for you.

  • Initial Complaint

    Date:04/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am and have been charged 10$ every month for Hiatus app I never downuor agreed to

    Business Response

    Date: 04/03/2025

    Hi there! The account associated with the email ********************************** has been deleted and won't be charged again.


    We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have canceled this subscription twice, with email verification from the company. They continue to bill me monthly.

    Business Response

    Date: 04/02/2025

    Hi there! The account associated with the email ******************************* was canceled on 02/20/2025 and won't be charged again. However, the user opened a second a Premium account on March 31, 2025. Both subscriptions have been canceled.


    We have tried processing the refund but the payment is still pending. The user can contact us again at ****************************************************************** so that we can finalize the refund request.

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been getting charged for I dont know how long for a subscription I dont remember signing up for. The charges arent following a specific timeline as in August I was charged twice for some reason while July and June I was only charged once. I would like to a list of the charges to my bank account.

    Business Response

    Date: 03/25/2025

    Hi there! The account associated with the email ******************************** has been deleted and won't be charged again. The user upgraded to a Premium account on June 23, 2022.


    We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.

  • Initial Complaint

    Date:03/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    II discovered that we have been getting charged $10 monthly without our permission for 4 months. Neither my husband nor myself had a clue ro as what the Hiatus charge even was and had ro ****** it. The only other email I can think of besides the one provided is ***************** we would like to atop being charged and a full refund of $40

    Business Response

    Date: 03/13/2025

    Hi there! The account associated with the email ************************** has been deleted and won't be charged again.


    We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi!I have tried for many months to cancel my subscription and although it states it has canceled I am still be charged each month. If possible, I would like to be refunded for all charges as I havent utilized the service and have tried for multiple months to cancel. Thanks so much!

    Business Response

    Date: 03/04/2025

    Hi there! The account associated with the email *************** has been deleted and won't be charged again.


    We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.

  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I seem to have gotten a charge from this company, not even knowing you guys existed till after I googled the charge

    Business Response

    Date: 02/11/2025

    Hi there! The account associated with the email ****************************** has been deleted and won't be charged again. The user upgraded to a Premium account on August 5, 2024.

    We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.

  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been getting charged $10 by Hiatus for months. I never signed up for an account and there seems to be no way of cancelling whatever subscription I am being charged for.

    Business Response

    Date: 02/11/2025

    Hi there! The account associated with the email ************************** has been deleted and won't be charged again. The user upgraded to a Premium account on September 5, 2024.

    We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.

  • Initial Complaint

    Date:02/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was charged $144 and I never authorized it

    Business Response

    Date: 02/04/2025

    Hi there! There is not a Hiatus account associated with the email *************************** If you were billed by Hiatus, please reach out to our Support Team at ****************************************************************** and wed be happy to look into this further for you.

Hiatus Inc. is NOT a BBB Accredited Business.

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