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Business Profile

Internet Services

FSA Store, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place 2 orders and this company is selling items that they dont have. The agent refused to help but only want to give me a store credit . I want the items I order. It is false advertising when you say you have something and you dont

    Business Response

    Date: 01/27/2023

    Thank you for your business, *****, and for the opportunity to work with you to resolve this issue and process your refund. We apologize for any inconvenience and hope you will give us another chance to meet your FSA needs.

    Customer Answer

    Date: 01/27/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:12/07/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/19/22, I ordered the Prevention Circul Wellness Ring, Large. The total cost with a discount and then tax added was $294.56. I had the hope it would help me with a better understanding of my sleep habits. The item is in shrink-wrap and when I received it, I took off the shrink-wrap and opened the box. When I looked at the ring, I wasn't ****** happy with the item. I contacted customer service on 11/26 after trying unsuccessfully to initiate an online return. I was told I couldn't return the item because it had been opened. While I understand some items like otc pain relievers and creams shouldn't be returned, I fail to understand why a hardline item can't be returned. It is difficult to determine if an item like this is something I would like without seeing it, and the only way to see it is open up the box. It is like I went through frustration and had the same result of "letting my funds slip away" the the FSA Store claims to prevent. I have also tried to post a review advising customers of the policy, and that has been unsuccessful. I have also asked for an explanation how someone can tell if an item is to their licking without opening the box to physically see the item, and there has been no response. The box and and everything included with the item are intact and the item wasn't worn. It doesn't make sense to me that there can't be a reasonable accommodation for unused items to be returned if everything is in new condition except for the shrink-wrap.

    Customer Answer

    Date: 12/08/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************



     

  • Initial Complaint

    Date:11/03/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The FSA store claims that it accepts returns within 30 days. However, I have been attempting to ship back and be refunded on 1 order for the past 5 months, and a separate order for almost 2 months. Their policy is you request a refund on the items on your account online, then wait for them to send a label. However, they have now removed this option from their website. I emailed them and they reply saying they will send a label but they do not do that. Additionally, they have removed all options to submit a return on their website, putting the customer at the mercy of their team to send a label when they are already unreliable. I have called and emailed to no avail. If this company does not accept refunds, then they need to remove their returns policy. I would like an immediate refund for all my requested items to return.

    Business Response

    Date: 11/17/2022

    Hi ******, thank you for reaching out to us and taking the time to write a review. We are very sorry to hear about your poor experience! After reviewing your order, it looks like your return was lost in transit which caused the delay in processing your refund. As a resolution, we have sent you an email confirming the full refund for your return. Should you have any other questions or concerns, please let us know. We are available 24/7 via chat and phone!

  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been going to the fsa store for years to get my son contacts. My son is away in college and plays bball and desperately needs his contacts. I placed the order and they said they cant fill it. So now my son has to go take time out his day to go to a doctor in near the college he is at and get new contacts.. Im so upset

    Business Response

    Date: 01/27/2023

    Hello and thank you for reaching out to us! We understand how upsetting this is for you. Let's get this taken care of for you! Our team has contacted you directly. We are still awaiting the required documentation for the prescription needed to resolve the matter. Please reach out to us via chat or phone at your earliest convivence with this information. We are available 24/7!

FSA Store, Inc is NOT a BBB Accredited Business.

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