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Business Profile

Internet Services

Coin Out Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

      Your lying I have NEVER had a single violation about submitting any receipts and I know because I submit all the same exact receipts on Fetch and have never had a single violation with them and I have cashed out multiple times you guys waited until the second I went to cash out to void my account and you're lying flat out you can't show me one email with a violation because it doesn't exist and you're just trying to get out of giving me my reward that I worked a year on. You also can't tell me one thing other than submitting receipts.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** ***




     

    Business Response

    Date: 03/28/2025

    Before blocking members, an email is sent as a warning to let them know that they are violating one of our rules. This member opened the email so we know it was seen. After receiving the warning they continued to submit multiple receipts from the same retailer within a 24 hour purchase period. Each receipt contained a different credit card number for payment. When members submit receipts that are not theirs, it skews our data which is detrimental to our business.

     

     

    Customer Answer

    Date: 05/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    You know what's so funny is that there are multiple people with the exact same story as me that as soon as they go to cash out with a gift card their account is automatically flagged. You guys sent me a code at 3 ******* in the morning and it says if you did not request this code, please ignore and that's how you got away with scamming people also on the actual Better Business Bureau it says this is 98 probability of being a scam. Secondly I use Apple Pay and they hide my email and card number when I make purchases to protect my privacy. THIRD NOT A SINGLE EMAIL OR NOTICE I asked you to provide me a copy of any email you sent me of a violation showing that I read it as well because you said you sent me emails and that I read them. Both are false. Show me that because there is not a single email you ever sent me of a violation and I have proof of that flat out. You are a scam.bye

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** ***




     

    Business Response

    Date: 05/20/2025

    We appreciate *** ***** feedback and consider this to be resolved to the best of our ability.

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Basically I used the app and all of sudden I was unable to open it I sent an email the responses were my account blocked . It won't be any warning about my account it kept asking me to reconnect my email so they can steal me and hack my information. I asked them to let me remove my emails and redeem my points they ignored my request I feel the app is a hacker and better to be closed due to reviews and unsatisfied clients

    Business Response

    Date: 11/26/2024

    We are happy to look into this, however the phone number provided is not in our database. If the email address associated with their CoinOut account can be provided, we will be able to look into this further.

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: according to your statement and i quote "On October 7th and again on October 10th, our support team offered to redeem *** ****** rewards on her behave as a one time courtesy. *** **** has yet to reply to our offer" I never received any responses from Coinout regarding this offer if they want to credit my account thats find with me but I do not appreciate the fact that I had to go through all this run around back and forth through email regarding my account I would appreciate it if Coinout would do us all a favor have better trained customer service that will help the customer and not have them go through all this run around please!!!!!!

    [Your Answer Here]

    p

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *** ****




     
    ssing rewards back onto my account

    Business Response

    Date: 10/21/2024

    On October 7th and again on October 10th, our support team offered to redeem *** ****** rewards on her behave as a one time courtesy. *** **** has yet to reply to our offer.

    Business Response

    Date: 10/25/2024

    We apologize to *** **** if she did not receive our replies. She had received our previous replies, so we are not sure what went wrong with these. We will reach out to ******* to see what happened. If she would like to reach out to support and reference her previous ticket, we are happy to still offer her this one-time courtesy.

    Customer Answer

    Date: 10/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here] I told Coinout that they can send the extra coins but apparentlly they're not understanding what I am trying to communicate to them I gave them permission to send me extra coins on my account but there trying to deny this and I don't appreciate this at all and there also telling me to go to there support I should say not because its there resposibliity to do there job mot me and I even sent them a screenshot of my account with the ****** coins and it shows that the ***** level is blocked so I suggest for coinout to do there job ASAP 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *** ****




     

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I am not being told what SO CALLED violations I am making. This always happens right as I have enough coins to cash out. What exactly am I violating???

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************************




     

    Business Response

    Date: 07/12/2024

    ******************** was informed she was not following the terms of the CoinOut app in late March and agreed to follow the terms in April. She continued to violate the terms and in June received a final warning through email. Her account was placed on a permanent hold in July for not adhering to the terms.

    Customer Answer

    Date: 07/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     They provide absolutely no help at all already asked about that. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************************




     

    Business Response

    Date: 07/24/2024

    Hi,

    Although we will not be able to reopen ******************** CoinOut account, she has enough coins in her account for a $5 reward.  She can write into the CoinOut Support Team and they will happily assist her with getting her reward.

    Thank you.

  • Initial Complaint

    Date:04/19/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Coin Out neglected to pay me ***** for receipts I submitted to them

    Business Response

    Date: 04/19/2024

    ******************** CoinOut account was placed on hold due to non-compliance with our terms of use.  She submitted a ticket to our support team who has replied to remind her of the terms and to let her know her account has been reinstated.

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

    Business Response

    Date: 03/29/2024

    This has been resolved.  ******************** account has been reopened and she is now able to redeem her $5 reward.  

  • Initial Complaint

    Date:03/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using the CoinOut App. I finally reached their levels and redeemed two $10 rewards from Zelle. I have already had Zelle through my bank and the email addresses are the same. CoinOut sent emails stating that I had to click on a link in order to register for Zelle and the links and emails seem sketchy. I reached out to customer support almost a week ago and have gotten no response. I followed up today and still nothing. My Zelle shows absolutely no pending payments and you do NOT need to click links through emails for Zelle payments, all that is needed is the email address which was provided. CoinOut refuses to acknowledge my concerns or help me received the rewards I rightfully earned.

    Business Response

    Date: 03/19/2024

    After reviewing ****************** account, itit was found that he did not enroll into Zelle to collect/accept the funds.  Both $10 reward redemptions were cancelled due to no reply from ************** and coins were retuned back to his CoinOut account.

  • Initial Complaint

    Date:02/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been using the app for months no problem and when I tried to cashout receive a message there's a problem with my account and to contact customer service. Got told by customer service that my account has been blocked by their system for submitting invalid receipts which has never happened. Funny how their system had no problem accepting every receipt for almost a year then when I want what I'm owed for doing my part they're suddenly invalid. Considering their app is barely useable garbage I wouldn't trust their system. This is a scam that just wastes your time and harvests your data to likely sell without compensation.

    Business Response

    Date: 03/01/2024

    Hello,

    Thank you for contacting us. We are currently looking into this matter and will provide a response in the coming week.

    Thank you.

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Coin out, is a reward program. I have used this for months and have had the same issue trying to cash out and upgrade. I did everything required and get emails back that i did not. I want the February incentive, but they keep telling me i do not qualify I DO. FRUSTRATED PLEASE HELP

    Business Response

    Date: 03/01/2024

    Hello, 

    Thank you for contacting us. We are currently looking into this matter and will provide a response in the coming week.

    Thank you.

Coin Out Inc. is NOT a BBB Accredited Business.

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