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Business Profile

Internet Services

Clyde Technologies Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended warranty for a zooz electric bike from this company, I filed a claim on 8/8/2024 because the battery fell out of the bike after making a cracking sound and now will not charge. After a week I emailed for an update and was told they were working on it another week later same thing and told they escalated it. Now it has been a month with no response to inquiries emails I have sent. And no battery has shown up.

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the plan after activating the warranty on my ninja foodie oven in December 2022. The plan is for four years and covers any accidental damage or mechanical failures. July 2024 my oven failed and I submitted a claim. I contacted Clyde multiple times via email since I could not find a phone number to contact them. I received one email saying they were working on it and haven't heard anything since. I've emailed them twice more with no response. I just want my money back since this entire service seems like a scam.

    Customer Answer

    Date: 09/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:08/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order date: 11/21/22 (from plunge.com)Amount paid: $6,960.53 Order includes: 1) Clyde Protection Plan for 5 years, 2) Plunge - Standard ********** Plunge Pro, Residential Maintenance Package (6 months) I have sent several emails to Clyde and they have not responded to any of them.I believe the device qualifies as a lemon and would like a full refund.

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased and a extneded warranty on. Ninja Creami. Soon after, I filed a claim in September of 2023, Claim was approved but to the current date November 2023 no communication or replacement part has been sent. On September 14th, they said it would take 5 to 7 business days. NO communication since then.All I am asking is a refund for services not rendered.

  • Initial Complaint

    Date:05/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Pinwheel phone on 2.21.23 with 1 year Clyde protection services fro $49.99. The phone broke on 4.24.23. On 5.3.23 I was charged $49.99 from Clyde for a protection plan. I contacted ******** about this and they stated I already had the plan and this was a charge for no reason. On 5.3.23 I filed a claim for **************** through Clyde with help from Pinwheel. I have not received any replies or any status updates about this. I was not refunded the additional unauthorized charge of $49.99. I have called and left a voicemail and sent 2 follow up email requests. I have not received a voucher or the new phone replacement. We have been without a phone for 3 weeks now.I would like the refund, and the new phone.

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered and paid $294.99 for the Clyde Protection Plan provided by Clyde Technologies on Jan. 8, 2023 when I purchased a Plunge hot/cold plunge. The coverage began on the date of purchase and covers mechanical and electrical breakdown with no deductible.When the temperature control of my Plunge stopped working, I filed a warranty claim with Clyde on Jan. 11. I received an email from Clyde that Clyde was reviewing my claim and would respond "within the next few days." That was 12 days ago. It appears Clyde has ghosted me. My Clyde account doesn't even show that a claim was filed.

    Business Response

    Date: 02/07/2023

    Hello,

    In review of the complaint, we offer the following dialogue. 

    ****************** contacted Clyde Support and was informed of the timeline associated with his product's repair. 

    The claim in question in managed in partnership with our underwriter partner. 

    After their review of his claim, a subsequent work order was established for the repairs to be completed on his product. 

    At this time we consider this matter resolved as the repairs are being maintained within our normal protocols. 

    Should ****************** have any further questions he can contact either ************************************** or **************.

    Sincerely,

    Clyde 

    Customer Answer

    Date: 02/09/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Clyde acknowledged my claim on Jan. 11 and said it would respond "within the next few days." As of Jan. 23 - 12 days later - I had not received a response, and so I sent another email to Clyde on Jan. 25. Clyde finally responded on that date (a full two weeks after I submitted my claim).

    Ultimately the manufacturer (Plunge) arranged for the needed repair, so my repair issue has been resolved. But the silence from Clyde for two weeks was unacceptable.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************************




     

    Business Response

    Date: 02/27/2023

    In review of the customer's rebuttal to our response we offer the following dialogue. 

    As mentioned, the repairs for ********************** product are managed through our underwriting partner. 

    While we understand that the delays caused ****************** some frustration, Clyde remained communicative with our partner which allowed this claim to be resolved. 

    The work order that was processed and used to complete the work on his product were all covered by his protection plan through Clyde. 

    This matter we consider fully resolved based on these merits.

    Customer Answer

    Date: 03/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filed for a warranty claim and zero response from the company. leaking Mattress topper.Claim was for repair/return of Ooler sleep system CLAIM SUBMITTED NOVEMBER 28TH, 2022 CLAIM ID ENDING IN *****

    Customer Answer

    Date: 01/23/2023

    Better Business Bureau:

    At this time, I have not been contacted by Clyde Technologies Inc. regarding complaint ID ********.

    Sincerely,

    **** *******

    Business Response

    Date: 02/07/2023

    Hello, 

    In review of the complaint we offer the following dialogue. 

    The customer's protection plan is managed in partnership with our underwriter partner. 

    Our underwriter partner has contacted the customer multiple times during the period of November-January to remedy their issue. 

    The customer's claim has not been denied in any fashion at this time. 

    At the current time our partner is awaiting the customer to contact them at ************** to resolve their inquiry.

    We have also notified the customer of the required action and look forward to an amicable resolution of the complaint.

    Sincerely, 

    ***** 

     

    Customer Answer

    Date: 02/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because 


     That explanation is absolutely not true.  Nobody emailed me since I was told the warranty claim was "under review".  At no time was I informed of any other company involved.  Also, the site I had a login and password for the claim had removed the claim from the site.  I was emailed feb 7th with an 800 number to call for some other company.  Awful interaction and obviously hoping I would not go forward.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** *******




     

Clyde Technologies Inc. is NOT a BBB Accredited Business.

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