Reviews

This profile includes reviews for Hiscox Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hiscox Inc. has 6 locations, listed below.

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  Hiscox Inc.

  90 Park Ave Fl 27 New York, NY 10016-1319

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  Hiscox Inc.

  233 Michigan Avenue, Suite 1840 Chicago, IL 60601-5802

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  Hiscox Inc.

  601 S Figueroa St Ste 2650 Los Angeles, CA 90017-5730

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  Hiscox Inc.

  PO Box 2604 Virginia Beach, VA 23450-2604

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  Hiscox Inc.

  1133 Westchester Ave Ste S-231 White Plains, NY 10604-3512

Review Details

• Review fromCynthia R

  Date: 02/16/2024

  1 star
  Without warning, Hiscox just pulled $700 from my account. No notice, no increase in my insurance, no written warning!

  Hiscox Inc.

  Date: 02/20/2024

  Hi ******************, thank you for your feedback.

  Weve investigated this as a priority matter and found that due to a system defect, a payment was processed for your account without issuing any correspondence. This morning, a senior advisor reached out to you via phone and email to discuss your policies and offer a resolution. 

  We are very sorry for any inconvenience this may have caused,and look forward to resolving this for you promptly.

  Thank you.

• Review fromAngela P

  Date: 02/07/2024

  1 star
  If there was a negative I'd give them one. We rented to one of their customers who named us additionally insured for a specific event. Their customer damaged our property so we filed a claim. We provided pictures of the proof of damage, quote, and even an email where their customer says they are at fault however, they "respectfully" declined our claim with a bunch of meaningless insurance jargon. Beware!!!! It appears by the other 3 reviews they are basically unethical in all forms of their business. They are partners with ******** and Company who also has terrible reviews as well.

  Hiscox Inc.

  Date: 02/09/2024

  Hi ****************,

  Thank you for your feedback. We take all complaints very seriously and conducted an additional investigation into your case. Our senior claims professionals found that the claim submitted is not covered as part of the policy purchased by the insured.

  We make every effort to ensure the language around what our policies do and dont cover is as clear as possible, so please give us a call if you would like to provide more feedback on this or if you have any questions for our experts ***************].

• Review fromChristina F.

  Date: 12/05/2022

  1 star
  I would give a negative star if possible!
  This company, Hiscox Inc, does nothing but give you the run around. When calling into the help center [**************], the name comes up as Sutherland Global Services.
  I cancelled my policy for the second time and was still being charged a monthly premium. Finally after the third call on 10/4/22, the gentleman cancelled my policy and emailed me documentation of the cancellation. I then continued to receive multiple emails indicating my policy will renew on 1/3/23 & the cost of that renewal was double the amount of the previous year, none the less the fact that the policy was cancelled on 10/4/22. My credit card was then charged again on 12/4/22, for a policy that was cancelled! I then contacted the company on 12/5/22 to be refunded & to ensure policy was cancelled. I was told the policy would be cancelled and CC would be refunded. I then asked for an email confirmation and to speak with a manager to address that the policy was cancelled but still being billed. I was given the run around about not being able to copy me on the email and that I would receive a manager call back. Until the rep disconnected the call. I then called back & spoke with another rep that indicated the policy was canceled but that the renewal was not canceled. I mean what? Why would you keep a renewal on a cancelled policy? She indicated that she cancelled the renewal and reversed payment to CC. She gave me a confirmation # but still indicated I wouldn't be able to speak with a manager but would receive a call back and the email confirmation would take upto 24 hrs to reach me. While she was much more helpful, the operations of this business and it's call center are unacceptable. Two hours later I still haven't received confirmation that the entire policy and 'renewal' was cancelled and CC payment was refunded. I am 99.9% sure that I will not receive a call back and will need to call again tomorrow and never receive this email confirmation.

  Hiscox Inc.

  Date: 12/21/2022

  *********************, thank you for taking the time to provide us with feedback. Weve attempted to call you four times, please let us know if we do not have an up to date number for you. Weve conducted a comprehensive review of your case and we apologize as our service was not up to our usual high standards. Customer feedback is crucial, and is taken seriously in our internal team processes. We find that your policies have been cancelled as requested, and refunds processed.If you would like to discuss further, please call us on ************ and ask for ********* or *******. Thank you.