ComplaintsforTelx – The Colocation, Interconnection and Data Center Company
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Complaint Details
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Initial Complaint
04/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a 10% deposit down on my surgery because of the pandemic they had to reschedule my surgery. It was very hard to reschedule surgery because they have a high volume of patients. Months has passed and nobody gotten in contact with me about what is the procedures. I believe a month before my surgery and they send me a paper so I could get a medical clearance from my doctor. I did the medical clearance and all the test and the doctor sent it to them but because in my history it said I was bipolar they then got in contact with me a couple of days before my surgery which I paid my plane ticket to go took off from work and paid the operation in full. Stating I have to get a mental clearance from a psychiatrist. I haven’t seen a psychiatrist in years and with the pandemic the protocols is different. To get a letter a couple of days before the surgery was impossible so they canceled my surgery and they want me to reschedule and pay a rescheduling fee. They don’t want to give me my moneyCustomer response
04/28/2021
They asked for additional medical clearance days before the operation.Which is impossible to get. I passed a medical clearance with my doctor she faxed it over to them. They took my money and then said a couple of days before that they going to cancel my operation if I don’t get them an additional clearance. They want to charge me $500 for rescheduling fee. I took off from work Got my plane ticket and paid of my surgery in full. They said they will not give me my money back. They never said I needed a clearance from a psychiatrist. They told me this days before and they took my money 1st then told me about that clearance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.